My wife and I, along with our 5 year old daughter, spent a week at the resort over President’s Day holiday. I was somewhat apprehensive about going after reading some of the postings regarding the service levels. I can only speak for our experience, but let me say that we had excellent service throughout our stay. Although we don’t stay exclusively at 5-star properties, we have stayed at many, including a half a dozen Ritz Carlton and St. Regis properties. I can say without hesitation that the service we received was as good or better than any of the other places we’ve stayed…and that is to say it was great. I previously mentioned the particular week traveled to let everyone know we were there on a very busy week when the hotel was completely sold out.
The butler service was there with coffee in the morning each day at exactly at 8am when we requested it, and was always very responsive to provide a DVD for our daughter to watch or sending a cart to pick us. One of the guys in particular who took us around on different occasions is worth making special mention of – Edwin you were great and helped make our stay a special one. We further requested the cleaning service come do our room at 10am each day, and all but one day it was perfectly clean when we returned from our morning by the pool.
The concierge service, unlike many reports to the contrary, picked up the phone every time we called within a few rings and was always prompt in getting back to us whether making arrangements to eat on/off the resort, or planning activities like horseback riding. The kids club was fantastic as well. We generally feel guilty leaving our daughter at a club while on vacation and don’t do it often, but she was clearly bored hanging out with us after day 4 and saw the large group of kids from the club traveling around the resort together during the day. She asked if she could go one morning so we dropped her off. For the following three days we were there, she asked if she could go back because she had so much fun doing crafts, swimming with the other kids, and feeding the turtles! Special thanks to the club’s director David; both for providing our daughter with a great time and making us feel so comfortable leaving her in your capable hands.
Every place can use some improvements, so to mgmt I would suggest two areas to focus on:
- Pool: Purchase a heater to pump warm water in, at least for a few hours before the sun comes up, it is teeth chattering cold until about 11am and longer if not a particularly sunny day. Also, seating is an issue. There are not enough seats for the guests so we were forced to play the “wake up and save seats game” each day, and for a 5-star resort that is somewhat unacceptable. I would like to acknowledge Freddie and Anthony who do a great job managing the guests fighting over chairs. Suggestion – get rid of one of the two cabana sections as they are almost never used and you can add at least 20 seats for the guests in just one of those sections.
- Food: Although I am from Manhattan and can take high prices, two sandwiches and a kid’s meal with no alcohol shouldn’t cost $100. Shave 10-20% off the prices, at least at the poolside restaurant Seagrapes.
Overall I will, and have to friends, highly recommend the resort. Take advantage of all the sprawling resort has to offer. We are certainly not your active type of vacationers, but we took the bikes out for a ride one day, a kayak the next, played some golf, and walked the secluded beach each evening at dusk collecting shells. It is truly a unique resort and wonderful experience.
Mgmt – keep the focus on service and you will have a top Caribbean destination for many years to come…and we will certainly be back.
- Official Description (provided by the hotel):
- Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more less
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- Also Known As:
- The St. Regis Bahia Beach Hotel Rio Grande
- The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande