The hotel is set in beautiful grounds and first impressions are great. Unfortunately we discovered that’s the best bit.
Our ground floor spa room was situated on long corridor between the main building and the spa. These rooms are compact with very small bathrooms and a ridiculous round shower screen over the bath that makes taking a relaxing shower very difficult. The pillows were very hard and uncomfortable. Sound proofing was poor and we could hear the TV next door and were woken up by kids upstairs at 7am. On the ground floor you have your own patio area which is very nice but with adjoining doors open allows cigarette smoke from the room next door to waft into yours (especially when the occupants stand half in their doorway out of the rain). I suspect these rooms would be favoured by smokers for this very reason.
The location of the rooms causes a further problem with noise from the function rooms where weddings are held, so things were noisy till midnight on two of our 5 nights. There was no mention of wedding parties during our stay when booking. Bearing in mind that this was during a particularly rainy period; the noise would have probably been much worse if our windows and all the outside doors to the function rooms had been open. Incidentally you will be told that “You are residents so you can go where you please”; Well when we arrived we had tea & sandwiches ordered in the Lake room which then became the receiving room for wedding guests. True, we didn’t have to move, but felt distinctly uncomfortable with well dressed people towering over us sipping champagne, so we did. Take a look at the wedding brochure, the room is used for civil ceremonies too. At these prices I’m sorry it’s simply unacceptable to feel you are in the way and having to complain about noise; The hotel management should make their mind up about their target audience. Oh and the sandwiches were expensive and average; mine was mushy and dripped seafood sauce everywhere.
Again because of weddings you may find that breakfast becomes a free-for all busy buffet. Again (afterwards) you will be told that you can order from a waiter if you wish but (again) you feel that you are the one causing the problem.
Food in main dining room was OK but nothing special despite the prices. Why do some restaurants with upmarket aspirations have a problem sourcing good quality local vegetables? The 3 nights we dined there the veg was 1) virtually invisible and 2) mushy.
I’ve left the restaurant until last as I’ve been waiting for the manager to respond to a complaint I made on the morning we left (4th July). My wife and I were violently ill from a couple of hours after dinner for the majority of the night and had to ask reception to call a doctor who administered anti-nausea injections at 4am. We had both eaten the same meal in the restaurant but had different lunches whilst out for the day.
We waited for the manager to arrive in the morning (despite feeling dreadful and just wanting to leave for home) to ensure the message was passed on that we had been ill and the room would need careful cleaning for its next occupant (especially as when I asked at the front desk the night porter had not passed on anything about the incident to the desk staff); As has been mentioned by previous reviewers I was taken into the billiard room by the manager so he could take copious notes, however no-one from the hotel has bothered to get in touch in all this time to respond and I feel that just about says it all. Anyway they did ensure I settled the bill in full before we left so no loss of efficiency there.
I should probably have realised customer service wasn’t their forte when following the initial telephone booking by credit card I had to chase for a receipt weeks later as they hadn’t bothered to send one. Hotels aspiring to this level (and cost) don’t treat guests as an encumbrance; they go the extra mile to ensure you are properly looked after. We were very disappointed with Armathwaite Hall and won’t be back.
- Official Description (provided by the hotel):
- Armathwaite Hall Country House Hotel and Spa is a beautiful four red star 17th-century former stately home situated near to Keswick on the shores of Bassenthwaite Lake. The hotel and spa is private owned and features forty six bedrooms of individual character from stylish spa bedrooms to the luxury of studio suites with stunning lake views. The rosette fine dining Lake View Restaurant serves table d’hote lunches and dinners in elegant surroundings to both residents and non resident guests. The Courtyard Bar and Brasserie is a stylish modern alternative serving meals in a relaxed atmosphere. Afternoon teas are served daily and are a great way to celebrate with family and friends. Licensed to hold civil ceremonies for romantic weddings up to 150 guests. The award winning spa, offers the best in facilities from the 16 meter infinity edge pool to the luxurious outdoor spa pool, thermal suite and life fitness gym. Ten treatment rooms including a double treatment room offer relaxing and soothing treatments to guests, day spa and members. ... more less
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- Also Known As:
- Armathwaite Hall Hotel Bassenthwaite
- Armathwaite Hall Keswick
- Armathwaite Hall Hotel Keswick
- Armathwaite Hall Hotel & Spa Bassenthwaite/Keswick, Lake District