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“Amazing” 5 of 5 bubbles
Review of Armathwaite Hall Hotel & Spa

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Armathwaite Hall Hotel & Spa
Ranked #3 of 5 Hotels in Bassenthwaite
Certificate of Excellence
Lancashire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing”
5 of 5 bubbles Reviewed 16 August 2014

We had afternoon tea on Thursday, whilst we arranged our stay for the usual family gathering at the Armathwaite Hotel. The afternoon tea was wonderful as usual and the staff couldn't do enough. We asked for extra tea and coffee, which wasn't a problem. The waiter explained all the different sandwiches and cakes. We had more than enough to eat. I cannot recommend this hotel enough to eat or stay, we always have a great stay and are made to feel very welcomed.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (387)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Peterborough, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 14 August 2014

I booked afternoon tea as a birthday treat for my wife, having been twice before and on both occasions it had been superb, we were both looking forward to returning.

Changes had been made to the menu and sadly not for the better, the sandwiches were not special, one of them had small chunks of ham which was not what we expected for afternoon tea.

Then on to the scones, one cheese and one cherry, my wife asked the waiter why there was only one of each and he replied that we were expected to share!

As scones jam and cream are the main part of afternoon tea we thought it very strange that we had to share one fruit scone.

There was lemon cheesecake in a small glass, two small quiches, cakes and dessert wine, we just could not understand why they felt they needed to make all these additions and leave out an integral part of afternoon tea with the lack of scones.

On our previous visits the waiters returned several times to ask if we would like more tea, this time no one even came to ask.

At £42 this was a very expensive and disappointing afternoon

Stayed August 2014, travelled as a couple
Helpful?
2 Thank 913Enrico9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 11 August 2014

We holiday in the Lake District frequently, and each time over 20 years, we have come to Armathwaite Hall for afternoon tea. It is one of our family traditions.
I booked as usual, and we arrived, excited in anticipation of a lovely treat.
Sadly, we were utterly disappointed.
The sandwiches were very tasty, but our teenage son, being a little fussy, only liked the chicken variety. Unfortunately, there were only three tiny fingers of this type and my husband and I had already eaten ours, so we asked our waiter if we could have a few more of those for my son to eat.
He rolled his eyes and said he would ask, which we found a little rude, however to be fair, he did return with a small plate of chicken sandwiches. Son was happy.
My husband asked for a refill of his cafetiere of coffee. This was met with more eye rolling, but the coffee was fetched.
Now to the scones. These are an integral part of any afternoon tea, and in the past we have always received one or two each as part of the meal. We had three scones - two cherry and a cheese one. So as there were three of us, somebody would have to go without a scone with clotted cream and jam. I do not eat glace cherries, and am the only one that likes cheese scones, so I happily ate this, but was disappointed not to have a normal scone with cream.
I do not eat sweet cakes because I have to be careful with sugar, however scones do not usually have an enormous amount of added sugar, so I usually can eat one or two with the cream but no jam. So, without a scone & cream to eat, my afternoon tea consisted of a few little finger sandwiches (delicious by the way) and one cheese scone.
My husband decided that was not right, and asked the waiter to bring more fruit scones and cream. This time, he did not just eye roll, but sighed, slumped his shoulders and walked off muttering in a foreign language.
He eventually brought a plate with 2 cheese scones and one plain scone. No cream.
I decided just to get on with eating the plain scone, as the stress of asking for anything else was too much. Sadly, the scone tasted very heavily of cinnamon, which I did not expect, and have never ever experienced elsewhere. I detest cinnamon. My husband, who loves cinnamon, said it was quite strong, even for him. We could not work out if it had been added deliberately as part of the recipe (how very weird and unpleasant) or had become contaminated by accident.
Deciding to just leave before becoming quite upset, I paid the bill and informed the receptionist that we were not happy. To give her credit, she did seem genuinely sad that we had experienced such a miserable time. A gentleman, who was standing behind reception (I do not know if he was a manager), asked me if I knew the name of the waiter. I didn't, but described him, only to receive knowing nods and "Ah" from both staff.
They did say they hoped this would not put me off, and to make sure I tell them next time I book, and they would ensure we receive some extras by way of compensation.
However, having been on 9 occasions over 20 years, we felt so let down, that we doubt very much we would bother again. We were staying in the South Lakes, so had driven an hour each way for such a terrible experience. Why would we do that again?

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank LBrownGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We stayed on the 9th August for our 3rd Wedding Anniversary. The hotel really did not disappoint. After driving down the long winding driveway you are greeted by the hotel which looks like an old Castle. Has a really grand appearance to it which is great when you are surprising you wife! Inside the hotel it is very old with lovely oak panelling. You are greeted by a very helpful and professional front of house who greet you with a nice glass of sherry on arrival.

The room was not quite ready and so we ate in the brasserie for lunch. The food was good and the atmosphere very relaxed - most people were actually in their gowns as it is next to the Spa.

We had a room in the tower with a fantastic view over the deer/llama park. Room a good size, bed nice and big and very very comfy indeed. Bathroom small and a bit disappointing to be honest - 2 people cannot be in the bathroom at the same time. No power in the shower (which was over a bath) but I suppose that is to be expected as it is in a very old building.

We had spa treatments which were very relaxing and the staff very professional indeed. The spa facilities - outside Jacuzzi, pool etc excellent. One thing lacking would be an icy plunge pool for when you come out of the sauna/stream room - but suppose you cannot have everything,

Evening meal was excellent and the staff very attentive especially as my wife has very severe nut allergy and so they never complained when we kept asking what was in the food. The only negative I have is that they insist on no jeans policy which to me is a bit stuffy and pretentious - why should you have to wear a suit/trousers especially when a pair of diesel jeans costs £130+. If you can afford the prices at the Armathwaite then you should be able to wear Jeans or what you want as it is not a Michelin star restaurant.


All in all I would thoroughly recommend this hotel and its Spa and we had a very relaxing weekend away.

Room Tip: We would not recommend getting a Spa room as they seem to be on the ground floor which is a thorough...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Red_Gaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Love love love this hotel. Thank you for such fantastic service and lovely food and just everything. Full of character and good value for money as you receive so much in return. In particular thank you to Danni for arranging such a lovely room for us, The spa is wonderful, so relaxing, the location is good, peaceful but so many lovely walks and places to discover, The rooms are beautifully decorated and what a treat to have a TV in the bathroom! We will be back.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MGB88187064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, England, United Kingdom
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Have stayed here a few times now. It is always lovely with very attentive staff and beautiful surroundings. Pricey, but you get what you pay for. Spa is fantastic, just a shame they had changed the age limit on the outdoor hot tub to 16 - my 13 year old had been really looking forward to it. Worth visiting the wildlife park next door too - big reduction in price for residents.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigg, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Very expensive hotel that is not worth the price and very shoddy. Paid £400 for dinner ,bed and breakfast. Arrived and despite large grounds, the small car park was full and long way away and had to drag luggage in. Place needs a re decorating. Room had old furniture with doors not shutting, and poor shower. The room was not cleaned properly and had a lot of dust below tv, bed etc. Our bath was not cleaned for 3 days as the toiletries were still exactly as we left the. The tv had a few channels and the Bose radio had the antenna wrapped around the dressing mirror. it did not pick up any radio stations. No air con in rooms and got very hot at night. At £400/night would have expected more comfortable rooms.
The spa was modern and nice.
Dinner was excellent with a vegetarian menu , but next night was offered the same menu with 3 choices despite everybody else getting a different menu. we were told the menu would be the same.
Basic breakfast but on 2nd morning found 2 hairs in our cereal mixture.
Avoid like the plague

  • Stayed August 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank ajv14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Armathwaite Hall Hotel & Spa

Property: Armathwaite Hall Hotel & Spa
Address: Bassenthwaite Lake, Bassenthwaite CA12 4RE, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Bassenthwaite
#2 Business Hotel in Bassenthwaite
#3 Romantic Hotel in Bassenthwaite
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Armathwaite Hall Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
Armathwaite Hall Country House Hotel and Spa is a beautiful four red star 17th-century former stately home situated near to Keswick on the shores of Bassenthwaite Lake. The hotel and spa is private owned and features forty six bedrooms of individual character from stylish spa bedrooms to the luxury of studio suites with stunning lake views. The rosette fine dining Lake View Restaurant serves table d’hote lunches and dinners in elegant surroundings to both residents and non resident guests. The Courtyard Bar and Brasserie is a stylish modern alternative serving meals in a relaxed atmosphere. Afternoon teas are served daily and are a great way to celebrate with family and friends. Licensed to hold civil ceremonies for romantic weddings up to 150 guests. The award winning spa, offers the best in facilities from the 16 meter infinity edge pool to the luxurious outdoor spa pool, thermal suite and life fitness gym. Ten treatment rooms including a double treatment room offer relaxing and soothing treatments to guests, day spa and members. ... more   less 
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Also Known As:
Armathwaite Hall Hotel Bassenthwaite
Armathwaite Hall Keswick
Armathwaite Hall Hotel Keswick
Armathwaite Hall Hotel & Spa Bassenthwaite/Keswick, Lake District

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