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“Wonderful experience”

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Best Western Plus Lake District, Keswick, Castle Inn Hotel
Ranked #5 of 5 Hotels in Bassenthwaite
Reviewed 6 February 2012

Booked a break with my girlfriend and everything was great during our stay. Room was huge so we could leave all our outdoor equipment in lots of space rather than in cramped conditions as so often happens. Easy to find and friendly helpful staff who knew the area well. Dinner was lovely after relaxing in the pool from our walking. Will be bringing our bikes next time as secure cycle storage so we can explore Whinlatter Forest.

  • Stayed: January 2012, travelled as a couple
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 19 February 2012

Great review. Thank you for taking the time to share with others about how you feel about your recent stay with us. Definitively take the bikes with you next time we have some cracking surrounding to explore.

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785 - 791 of 968 reviews

Reviewed 28 January 2012

Stayed at Christmas on a 3 night break, excellent from start to finish. Room was large modern and had been refurbished recently, good views and a really comfortable bed. Carol singers were great, Christmas lunch was superb and no washing up, lots of good walks in the area, try dodds wood, pity weather wasn't better. Overall a great hotel, staff and food, have already enquired about next Christmas.

Room Tip: Upgrade to an executive
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  • Stayed: December 2011, travelled as a couple
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Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 19 February 2012

Dear guest, thank you very much for the review. I am glad you experienced a great Christmas with us and we are looking forward to welcoming you again for the festive season. Again thank you for taking the time and sharing your feedback.

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Reviewed 23 January 2012

We booked an executive room for 2 nights in this hotel for our wedding anniversary, The hotel were aware of the reason for our stay and subsequently upgraded us to a 4 poster suite. We were extremely pleased with the hotel itself, it is in a lovely location surrounded by some beautiful scenery. The hotel staff were very polite and friendly and made us feel welcome, they made sure that we had everything that we needed and knew where all the facilities were.
The suite we had was gorgeous overlooking the gardens, it was well presented, clean and fresh it felt quite luxurious. The food provided in the restaurant was exceptional and a very reasonable price too, there was a variety of choice for breakfast and the quality was high each morning.
We used the leisure facilities which were very comfortable and pleasant, overall we had a fantastic stay here, all the staff that we encountered were friendly and helpful. Lovely hotel would definitely recommend.
We only experienced two minor problems. The wi-fi did not enough signal for i-player and the bill was incorrect. We didn't report the signal problem as we had good TV signal so it wasn't an issue. When we queried the restaurant bill with reception they were initially reluctant to correct this but agreed to once we pointed out the prices posted at the notice board in the entrance.

Room Tip: Four Poster Suites are well worth it. I think they upgrade as standard practice if it's quiet
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  • Stayed: January 2012, travelled as a couple
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1  Thank Babs1000_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 28 January 2012

Thank you for your great review. I am glad you enjoy your Wedding anniversary at the Castle inn and look forward to welcoming you again soon. Again, from the entire team, Happy Anniversary.

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Reviewed 22 January 2012

Just home from this hotel and would just like to say we had a lovely weekend away, from the moment we arrived till checking out the staff were excellent , nothing was too much trouble for them. We ate in the bar on both nights where we had the choice from the bar and the restaurant menu's. We opted for the bar menu and the food was very very good.we had an executive room which was very roomy and spotlessly clean. The only negative I had and overall is a small one was the bar charge of £9.60 for a glass of wine and a pint of John smiths. However on the whole a fab hotel and we will certainly visit again. Many thanks to all the staff for making us so welcome.

  • Stayed: January 2012
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Thank Larkyloyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 28 January 2012

Many thanks for your comments. I have passed on your praises to the staff and to Chef and his team. Again thank you for taking the time and express how you felt about your stay at the Castle Inn.

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Reviewed 22 January 2012

Booked as a two-night break in a suite. Situated in stunning scenery, welcoming staff - albeit with the new reception situated a long walk from the front of the hotel. The suite, initially impressed because of its size and cleanliness, on closer inspection lacked 4-star facilities - bathrobe , but no slippes, glasses but no bottled water, empty minibar, and a large bed, which was two single beds pushed together with an uncomfortable mattress and hard pillows. Large refurbished bathroom with walk-in shower (no bath) and no storage/shelving for toiletries. Room was above the entrance and bar, so the smokers congregated outside below the room with attendant noise (despite double glazing). Food best described as mediocre; restaurant closed, food eaten in the bar. My wife's prawn linguine tasted only of garlic and chilli and was inedible as a result. Breakfast served in a dark, cold restaurant, very poor selection and quality for a hotel of this class. Unable to obtain a mid-morning coffee anywhere in the hotel - the bar only opened at 12.30pm. Leisure facilities: whilst the pool temperature was pleasant, the pool and jacuzzi needed refurbishment. The fact that this was January and hence out of season is irrelevant; a 4-star hotel should either be fully open or closed, and able to provide all facilities if it is open. Even with a discount on booking (still quite expensive and full payment taken in advance) this was poor value for money; we left after one night.

  • Stayed: January 2012, travelled as a couple
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Thank 292Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 28 January 2012

Thank you for the review, I have taken on board your feedback. We are continually working on the refurbishment of the hotel, we have just open our brand new reception and our next phase is the leisure center and function room. I am sorry you found the bar closed in the morning, we open the Laker's bar at 11am every day and our staffs are happy to do coffees, latte, cappuccino etc. at any time of the day, including early morning. I apologize if on this occasion it did not happened.
Again thank you for taking the time, i have shared your comments with my team and we hope you will give us another chance to impress you. Kindest regards.

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Reviewed 5 January 2012

We stayed at the Castle Inn between Christmas and New Year for a short break, and would definitely return again. We booked one of the four poster rooms which was absolutely gorgeous, there was a separate sitting area and a big bathroom with a walk in show and amazing corner bath. We ate in the dinning room one night and from the bar on the second night and to be honest the bar food was probably better, although the dinning room was still ok. The staff, particularly on reception, were very friendly and helpful and the hotel was clean and pleasant throughout. It rained all the time we were in the Lakes so there was nothing better than coming back to a lovely hotel and room. Hopefully we'll be back!

  • Stayed: December 2011, travelled as a couple
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3  Thank louisem123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 12 January 2012

Many thanks for this excellent review. we look forward to welcoming you again soon at the hotel.

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Reviewed 3 January 2012

After a great visit in the past, my partner and I recently returned to spend our anniversary at the Castle Inn Hotel and can I just say, we could not have picked a better place to celebrate. This is simply the most relaxing place in the world. The staff were so friendly and willing to help, the rooms were clean and comfortable, the food was exceptional in both the restaurant and the bar (try out the fajitas! Huge serving and great value for money!), and the location of the hotel is second to none (views to die for and close enough to walk to the lovely little village at the bottom of the hill). I would like to pass on my compliments to everyone at the Castle Inn for yet another fantastic vacation and for making our anniversary so memorable. Hopefully we will find another reason to visit again soon.

Room Tip: Try one of the rooms in the house at the back. They are spacious and have beautiful views of the lak...
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  • Stayed: December 2011, travelled as a couple
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3  Thank kimlikestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleInnManager, Deputy General Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this reviewResponded 5 January 2012

Great review, thank you for taking the time and sharing your feedback about your recent stay with us. I am please you had a relaxing anniversary and the entire team at the Castle Inn wish you all the best, we look forward to welcome you again soon.
Kindest regards.

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Additional Information about Best Western Plus Lake District, Keswick, Castle Inn Hotel

Address: | Near Keswick, Bassenthwaite, Keswick CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick > Bassenthwaite
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Bassenthwaite
Price Range: £62 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Lake District, Keswick, Castle Inn Hotel 4*
Number of rooms: 45
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite

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