After reviewing the photo's and location i booked the hotel. My wife and I are/where doing a road trip, so thought the location would be good. On arrival, we were allocated a room , that you had to access by various sets of stairs, my wife has issues with stairs, no lift. We eventually got to the room, only to find that it was very small, I went down stairs to see if there was a larger one, there was but would cost an extra £15 a night, which I paid. I got to this room, stairs yet again, but a few less. The room was "slightly larger", not £15 larger though. That evening we went down to the bar to have an evening meal, the menu was a bit lacking, the price of the drink was expensive, we decided in the end to go to Keswick to eat, much more choice. The following day we decided we would cancel the 2nd night that I had booked. I went to recption, the receptionist said i would have to pay for the second night, i pointed out the cancellation policy, she said I would have to contact late rooms, which I did. they phoned the hotel. I went back to reception, who phoned upstairs, and found the room cancelled, I asked why she couldn't do that, she muttered something about commission. From this attitude alone, I won't go back to this hotel. The size of the rooms leaves a great deal to be desired, for the monies you are paying. The staff could do with further development in customer relations. i wouldn't recomend this hotel.
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- Also Known As:
- Best Western Plus Castle Hotel Bassenthwaite
- Best Western Keswick
- Best Western Castle Hotel
- Best Western Bassenthwaite
- Bassenthwaite Best Western
- Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite