Returned once again to this hotel which purports to have a leisure club. Let me tell you there no longer is a jacuzzi and the steam room room is still not working despite promises from the owner that it would be fixed.
Empty words: you still wait 10 minutes for steam and when it eventually does arrive it cooks you.
No use complaining, nothing gets done. Even Best Western don't give a fig. I know, I've written to them but they aren't bothered.
If you like a hotel with leisure facilities, forget this one - go elsewhere.
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- Also Known As:
- Best Western Plus Castle Hotel Bassenthwaite
- Best Western Keswick
- Best Western Castle Hotel
- Best Western Bassenthwaite
- Bassenthwaite Best Western
- Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite