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“Brilliant Festive Experience”

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Best Western Plus Lake District, Keswick, Castle Inn Hotel
Ranked #5 of 5 Hotels in Bassenthwaite
Certificate of Excellence
Halifax, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Brilliant Festive Experience”
Reviewed 15 January 2014

We spent Christmas week at this hotel and have nothing but excellent things to report. The hotel was warm and welcoming, the staff were wonderful and the whole experience made our Christmas. The rooms were clean and a good size with all the necessary amenities. The restuarant and food were so good we ended up eating far too much, the generosity in regard to extras was a pleasant surprise, from cream tea on our arrival Christmas Eve to Champagne before our Christmas lunch. This was the first time we had gone away for Christmas and at or such an important stay obviously our expectations were high and we were not disappointed. We went swimming Christmas morning in the hotel pool which was again excellent. The Manager was the type to be seen wanting to ensure that everybody's visit was top rate. Will definately consider returning again. One very small complaint the crackers need upgrading :-)

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison050703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 13 February 2014
Dear Guest

Thank you for taking the time to review our hotel on Tripadvisor. We are all really pleased that you enjoyed your time with at Christmas.

As always I will share your comments with the team.

Thank you again and I look forward to welcoming you back to the hotel in the near future.

Kind regards

Peter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 13 January 2014

My partner and I were in the Lake District weekend past and called at the Castle Inn for a glass of Wine early Saturday afternoon the place was virtually deserted , we had two glasses of wine and my partner asked for nachos which came straight out of the packet and served with three third rate dips the bill £18.95 will I be returning I think not !!!!

  • Stayed January 2014, travelled as a couple
    • Value
Helpful?
2 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 15 January 2014
Dear Guest

Thank you for taking the time to review your experience of our hotel bar at the Castle Inn Hotel. Although I am sorry to read that you were dissatisfied.

I have just calculated that for the price that you paid, the wine would have been a large glass of El Campesino Cabernet Sauvignon 250ml priced at £7.50 which is our most expensive wine by the glass. We do have alternative wines priced from £4.60 or bottles of wine starting at £16. I am also sorry that you didn't like our Nachos, with Guacamole, Salsa and Sour cream dips. priced at £3.95, I will speak to Chef regarding this.

I do hope that you try our hotel bar again.

Best wishes


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
1 review
Reviewed 6 January 2014

This hotel was very good, and in particular the friendliness and helpfulness of the staff. Fine location for walks and good amenities at hotel - swimming pool, small fitness room, etc. The only disappointment was the quality of the wireless internet throughout the hotel.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knaresborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

We had a lovely Christmas break, so nice not to battle supermarket queues! The hotel is very clean and comfortable. My daughter and I enjoyed the gym, Pool and sauna each day. We all enjoyed the location, our 2 Red setters loved Dodd Wood. The only draw back was that though dog friendly we could only have the dogs in our room and one small area of the bar, probably fine in the summer but in cold conditions they couldn't stay in the car so we were stuck quite a lot of the time.
Food was excellent as were the staff, all very helpful, welcoming and cheerful. Paul French was a great host.

We would recommend this hotel but next time the dogs go on their own kennel holiday!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoriHandley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 January 2014

We stayed here for two nights between Christmas and New Year. Faultless service by attentive staff, cosy room with everything we needed and tasty food. I found this hotel to represent excellent value for money and would recommend it to anybody.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pepperpig1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keswick, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013

We have really enjoyed our two night stay at this lovely, family friendly hotel.
The hotel and rooms were very clean and tidy, we splashed our for the four poster - room 34, wow! What a room, really spacious, huge four poster bed, two settees, two large flat screen TV,s ( his and hers). A really really nice room.
We sampled the restaurant on the first night - the 29th, we enjoyed scallops and guinea foul, along with pan fried salmon. Gorgeous.

The hotel is very family friendly providing a games room for children with table tennis, wii, chess, with lost of other games. The swimming pool was very clean and warm.

The staff are very friendly.

I would recommend this to any family

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 15 January 2014
Dear Guest

Thank you for your recent feedback about the Castle Inn Hotel. We are really pleased that you enjoyed your stay.

I must agree Room 34 is one of my favourite rooms also and we always have positive comments about this four poster bedroom.

thank you once again for staying with us and we all look forward to welcoming you back to the hotel in the near future.

Kind regards


Peter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lake District, Keswick, Castle Inn Hotel

Property: Best Western Plus Lake District, Keswick, Castle Inn Hotel
Address: | Near Keswick, Bassenthwaite CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bassenthwaite
#4 Family Hotel in Bassenthwaite
#5 Romantic Hotel in Bassenthwaite
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Lake District, Keswick, Castle Inn Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite

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