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“Excellent family and baby friendly hotel!”

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Best Western Plus Lake District, Keswick, Castle Inn Hotel
Ranked #5 of 5 Hotels in Bassenthwaite
Certificate of Excellence
Liverpool
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent family and baby friendly hotel!”
Reviewed 13 May 2014

We stayed here for one night on the way to Centerparcs and wished we had stayed longer. The hotel staff couldn't do enough for us or our children. Our family room was HUGE! The beds were comfortable and there was a high quality bathroom with toiletries. They provided a travel cot in our room and there were plenty of other child facilities throughout the hotel. Our 2 year old daughter particularly liked the games room and the pitch and putt. The gardens are beautiful, we were fascinated with the thousands of frogspawn in the ponds. The food in the restaurant and the bar was also excellent. Great hotel and we will definitely be staying again!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TammyandKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Guest

Thank you for your recent review on tripadvisor. We are all really pleased that you enjoyed your stay with us. The games room is a big attraction to all of the children and adults! that stay with us. It is just one of the many things you can do whilst staying at the hotel.

I do hope you come back and visit us again and please look out for our newsletters or like us on facebook to receive our latest offers.

Best wishes


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
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English first
Cheshire
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 May 2014

We stayed here for 2 nights at a rate of £144 per night (advanced purchase B&B). Room was lovely and we enjoyed a great dinner in the restaurant each night. Staff were extremely friendly and helpful. Our only small grumble is that the hotel was extremely stingy with consumables in the room. On the first night/morning, we emptied the 1 small bottle of shampoo and the 1 small bottle of bath/shower gel and we also used the very small bar of soap. These were not replenished and so on the second night/morning we were left with just a small slither of soap. The drinks were also rationed and so we had sachets of hot chocolate on only one of our days and only one sachet of decaf. I have never come across a hotel of this rating which was so mean with consumables and, as our total bill for the room and food for 2 nights came to £498, I am disappointed that they couldn't be a little more generous with these items.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marge64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Reviewer

Thank you for your recent feedback. I am sorry about the toiletries and drinks, we do keep spares in the wardrobes and extra supplies at Reception, but we are really sorry that this was not better communicated. I will speak to the team to make sure that this is replenished more frequently and that it doesn't happen again.

We are glad that you enjoyed the rest of your stay and we look forward to welcoming you back in the near future.

Best wishes


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shillingstone, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 May 2014

Stayed at Castle Inn Hotel, Bassenthwaite 5th to 10th May 2014 on B & B basis. Food in restaurant and bar quite expensive so ate out locally. Standard room was large and spotlessly clean as were all public areas and fitness centre. Cannot praise it highly enough and would definitely recommend it to others.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank BrianLHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Guest

Thank you for your recent review and I am really pleased that we exceeded all expectations.

I am sorry that you felt that the food was a little expensive the average main course in Lakers Bar is £12 and a three course meal in Ritsons Restaurant is £25 per person, we feel that these prices reflect the quality of food which is all homemade and where possible only using locally sourced ingredients.

Thank you again for your feedback and we look forward to welcoming you back in the near future.

Kind regards


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 May 2014

Booked a couple of nights at short notice to get away from it all. It should have received top marks from me because executive room was clean, tidy and spacious, breakfast was nice with plenty of choice, wifi was good for most of the stay, swimming pool was good. But, whether it was because I was tired or the weather was not great, I did'nt feel inspired by the place. Evening meal on the pub side wasn't particularly of 4-star standard, although the prices were. Fire alarm went off early on the first morning when I was in the shower so I had to quickly put clothes on while wet and get out of there. A few minutes later the alarm stopped, there was clearly no fire, but nobody came to advise us of the situation and we eventually just went back in. Later after asking at reception we were told it was an alarm set off in the kitchen from cooking breakfast. Bassenthwaite Lake just down the road was nice for a walk, saw salmon in the water from the bridge and plenty of bird life. The hotel is remote, about 15 minutes by car to the nearest shops in Cockermouth or Keswick which was fine for us but may not be for others. An osprey viewing centre is nearby, although the walk is steep. A drive around Derwent Water and the Honiston Pass was lovely.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Guest

I am sorry that we did not meet all of your expectations. We did have a false alarm caused by somebody drying their hair. My apologies that nobody spoke to you to advise you of the situation. We do have full procedures in place to deal with these situations and staff are fully trained. I will re-emphasise your concern to the team.

I do hope that you will try us again and if you would like to contact me direct I will personally take care of your booking.

Best wishes

Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caldicot, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 May 2014

We recently stayed at the Castle Inn Hotel in Bassenthwaite and were extremely pleased with the quality and service of the Hotel. It is in a beautiful location and the suite we used was excellent. The DB&B offer was really good value. Well worth a try

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank normanandmarilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Guest thank you for your recent review.

We do hope that you will stay with us again.

Kind regards

Peter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014 via mobile

We booked up relatively last minute and were helped out by a brilliant receptionist called Alison who managed to accomodate our party of four despite all of the family rooms being booked up. We had some specific requests, which she not only fulfilled but went above and beyond what was expected of her. She passed on our requirements to two separate managers to ensure that our stay was as comfortable as possible. The breakfast team and the staff from both the Laker Bar and Ritson's Restaurant were equally friendly and accomodating and resulted in a most enjoyable stay for us all. The pool and spa were brilliant and not at all busy. The games room with giant wii screen, table tennis and chess etc was also an added extra. The choice of meals was very varied and the food and service excellent. Breakfast was amazing and, again, comprised of a great range of juices, cereals, pastries, fruit and cooked dishes. As a family we have not had service like it or had the pleasure of staff who genuinely cared as much as they do at the Castle Inn. Many thanks and we will definitely return!

Stayed May 2014, travelled with family
Helpful?
Thank SharonandRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 4 June 2014
Dear Reviewer

Thank you for your recent feedback. We are all really pleased that you enjoyed your stay with us. I have passed on your comments to Alison and infact she recently won 'Employee of the Month' for the number of great comments she has received recently.

Thank you once again and we look forward to welcoming you back.

Best wishes

Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 May 2014 via mobile

Lovely rooms, staff very friendly and couldn't do more for you. The conservatory where food is served was rather hot but couldn't fault the whole building. The swimming pool was a nice addition. Wifi isn't the best but it is Keswick and in the middle of nowhere so was actually good for those circumstances.

Stayed April 2014, travelled on business
Helpful?
1 Thank Nicola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleewells, Owner at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review, 9 May 2014
Dear Guest

Thank you for recent review on Tripadvisor. I am pleased to read your positive comments and I will certainly share these with the team. My apologies about the WiFi, I will certainly investigate and see if we can improve this.

Thank you once again and we look forward to welcoming you back to the hotel in the near future.


Best wishes


Peter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lake District, Keswick, Castle Inn Hotel

Property: Best Western Plus Lake District, Keswick, Castle Inn Hotel
Address: | Near Keswick, Bassenthwaite CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bassenthwaite
#4 Family Hotel in Bassenthwaite
#5 Romantic Hotel in Bassenthwaite
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Lake District, Keswick, Castle Inn Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite

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