We have just returned after taking our family to the Castle Inn for an Easter break Friday - Monday which included our parents, son, daughter, their spouses and 3 grandaughters. The hotel and leisure facilities were excellent especially the pool area which was why we had chosen this hotel, our oldest 2 grandaughters 4 and 6 wanted to show their pappap and great grandparents how they could swim. Seeing an 82 year old diving down to recover Zoggs dive sticks with his great grandaughters will stay with me for years. Pool area staff were very helpful and courtious, towels and bags provided only need a £1 coin for lockers which is returned.
The bedrooms were all very comfortable with lovely bathrooms only down side trying to get hot water at the sink, had to wait 5 minutes while running the tap. All the bedrooms had flat screen TVs, the suite could have done with being able to move the TV angle to enable watching it in the lounge area easier.
Bar area was good and had some games for the children to play with, good selection of drinks. Also able to watch the Grand Prix on the big screen early Sunday morning.
Reception staff were very good especially as I had taken some Easter activities/creative crafts for Easter Sunday but had not read the instructions as to what else was required but reception were able to help us out. Thanks girls.
We have been away at Easter before and the hotels have put on Easter activities for both adults and children but apart from the nice gesture of the cream egg on the beds there was only a cinema with DVD's playing 3 times daily set up in one of the conference rooms. A bit dissapointing!
I had phoned after my parents both in their 80's had booked to see if they had a lift due to my mothers mobility issues and was told on the phone they did not but that she was on the ground floor and that there was 3 steps to reception. That was fine she could manage 3 steps but they did not tell us that her room was the furthest away from the reception, bar, lounge and dining room, with long corridors and several steps up and down on the way. When out she uses a wheel chair for any distances but she was determined to walk to these areas as it would have meant getting in and out of her chair on several occasions (an effort in its self), we did have tears some evenings as she did not want to be any trouble to anybody but it was a long way for her, good job the easy chair was at the leisure reception.
Our only other critisism was the service at dinner in the evenings the Friday night was extreemly slow and we were kept waiting for ages even thought the dining room was not very busy when we went in, Saturday was slightly better until the dessert course and Sunday evening was as bad as ever. Thanks must go to Alison who did make sure the children got their meals and desserts. We have been out for meals before as a large party (with even more of the family there) but this was by far the slowest we have ever experienced, especially as there were young children who we tried to amuse so that they did not disturb the rest of the dining room. The food was good but lacked veg (only as an extra) and a little too fancy for older guests (a roast of the day may be a good option) and the childrens menu needs more attention especially for the younger children.
Nice quiet location away from the main tourist areas but within easy reach on the cumbrian road network.
We had a good family weekend but it could have been made even better for the price we paid.
Good luck with your planned further redevelopments.
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- Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite