Stayed for 2 nights. We could see the hotel had just been refurbished. However not to any great standard. The wallpaper was already coming away in a couple of places.
The hotel room was not a great size but of a good standard, but once again the refurbishment in the bathroom was poor. Sink tap was loose were it had been attached
Certainly not a 4 star. We nearly always stay in Best western and this is not a good one.
The hotel itself could be good if the staff were more professional.
Going to the bar at 5pm (open 11am-11pm) to find it empty and no barman, but a sign pointing you in the direction of reception if service was required. After waiting 5 minutes a manager appeared and asked our order behind the pulled down grill. The drinks were served at the end of the bar (entrance), and he went. Nobody came back to see if any further drinks were required.
The receptionist Tina deserves special mention. Both times at breakfast we said our "good morning" as we went to breakfast and both mornings we were ignored. Other members of staff she was talking to responded but Tina it seems seemed preferred chatting to her friends than talking to the guests. Not the ideal face of the hotel.
Also after we were over charged for drinks Tina seemed incapable of understanding the discrepancy. It was left for someone else to resolve later in the day. In fact I resolved it myself by explaining the situation to the barman concerned
Breakfast 2nd morning. After waiting 25minutes for breakfast, my kipper was overcooked to the point of being burnt on top, (inedible) my wife ordered smoked haddock and poached egg, it came with the plate swimming in water. Poor cooking and failure of the waitress to notice. No quality control.
The hotel was only half full and still the service was poor.
We will not return.
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- Also Known As:
- Best Western Plus Castle Hotel Bassenthwaite
- Best Western Keswick
- Best Western Castle Hotel
- Best Western Bassenthwaite
- Bassenthwaite Best Western
- Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite