Professional. Friendly. Entertaining. Educational. Positive.Just some of the ways I would describe the staff at BIEA in Kapaau. I am an experienced zipliner and let me tell you, these guys are top shelf. The front office handled details and made reservations and access simple and easy. Our guides, Ashley and Curtis, set the tone right away by interacting and connecting with each person as an individual. Being in a customer service business myself that caters to providing an experience and 'reading people', I felt I could discern what else was going on as these two went to work during the introductions. At the same time they they were greeting and connecting with each person in the group, they were adapting their style of interaction to each individual based on who might be timid or afraid or who might be bolder and more confident. They always kept it light and friendly. They were really smooth at even using humor and seemingly offhanded funny comments with a higher purpose of reinforcing safety. These guys were working seamlessly on multiple layers. the ride in the van was like a bonus adventure. clearly there is great warmth and affection between all the staff-lots of aloha! Even the short walks between the platforms were almost as entertaining as the ziplining moments. Curtis and Ashley made sure this was a multi-sensory experience by telling stories about the land, animals, and the plants and mixed in with history. They always created some form of interaction and involvement of the prticipants in a very natural way. They would snatch up a part of a plant on the trail for us to pass around and smell--cinnamon, eucalyptus, ginger, passion flowers. Beautiful aromas and views were everywhere. And then there was the flying! Always safe. I never felt frightened. Under Curtis and Ashley's encouragement and reliance, eevn The Fearful First-Times and The Fear of Heights folks were totally grinning from ear to ear after the first zipline or two. Thanks for bring on the beauty and wonder of flying over these amazing views on the Big Island! If your reading this, stop messin' around wondering if it will be OK--book these guys QUICK! You'll come home talking about it to all your friends as the highlight of your trip.
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