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Amaryllis Hotel Apartment
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Reviews (177)
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Reviewed 11 March 2014 via mobile

I booked a room for 2 at this hotel last week for august. We are going to stay 2 weeks in Greece, 1 week in Peloponesse and another one in Zakynthos. All the reservations were made, so we thought that everything is set up, we just have to wait for august for our holiday. Unfortunatelly, Amaryllis Hotel decided to let us down and called us to tell us that the price we booked the room was wrong. The price we could book shouldn't be 40€/night, but 60€/night. So they asked us to cancel the reservation and book again at the new price if we want. I didn't want to argue with them, but I don't really care about their software or human making the wrong price. We booked somewhere else and we hope it will gonna be amazing. Untill then, I highly won't recomend such an unprofessional place.

Stayed: March 2014, travelled with friends
3  Thank Calin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaryllisHotelApar, Διευθυντής at Amaryllis Hotel Apartment, responded to this reviewResponded 13 March 2014

We would like to explain our side of this subject.
When we received your reservation (28/02/14) we immediately contacted the international online booking system company that the booking had been made through and spoke with David, a member of staff on their support team explaining that these prices are not our prices and obviously their system had entered them automatically (these prices had also been entered for 2015). David informed us that there was no problem and that they would contact you directly and inform you of the situation, giving you the chance to either change your booking or to cancel. When, after some days, this had not been done we made the decision to contact you directly ourselves and inform you, thinking the sooner the better.
We asked you to cancel the reservation (which was for 10th August 2014), yes, and we asked if you would still like to make a reservation at the normal price, less a discount for your inconvenience.
Guests, when making bookings all over the world, have the opportunity to cancel their reservation up to 14 days before the arrival date without any penalty due to unforseen circumstances, the same should also be said for hotels. Your reservation was made 5 months in advance, we informed you (10th March 2014) as quickly as possible allowing you plenty of time before your planned holiday to find an alternative.
It is our belief that if we hadn't taken the initiative and called you directly and left the situation to go on for longer then this would have been unprofessional.
We are sure that you will have a wonderful time wherever you have chosen to stay and it would be our pleasure to meet you if you will be staying in Tolo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

A really well maintained apartment hotel, with a great, chilled atmosphere that works well for all age groups. The breakfasts were lovely and the setting, with fantastic views from pool,bar and apartment balcony really makes it special. Iannis and all the people in his team looked after us very well.

  • Stayed: August 2013, travelled with family
    • Value
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2  Thank Philxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

A really nice hotel which is strongly recommended for its great facilities. The pool is very nice and clean. The view is magnificent and the rooms are spacious with modern decoration and cozy furniture. Besides to the great facilities the hotel is managed by a great personality, Mr. John. His team and himself made us passing a great and relaxing time. They were all the time present to provide all the services requested. Keep up the excellent and professional job.

Stayed: July 2013, travelled with family
2  Thank drits74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

Above Tolo you'll find this great small apartment hotel. Very spacious rooms, good beds and all very clean. Excellent breakfast and friendly staff! Nice pool with possibility for a tasty, good and very cheap lunch bite and breathtaking sea view. Only a 15 minutes drive from the lively and übercool town of Nafplio with great mix of local tavernas and contemporary lounge bars and design resto's like 3sixty. Town of Tolon feels quite crisis struck and low quality dining so you want to avoid that. Nafplion offers great dining and high quality entertaiment, like the 999 steps you have to climb to the Palamidi Castle...excellent pre dinner excercise!
Amaryllis Hotel Apartment is great pied a terre from which you can discover the Peleponesos treasures like the Epidaurus theatre (20 mins). Or as Arnold used to say: 'I'll be back!'

Stayed: June 2013, travelled with family
1  Thank Harold D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013

We stayed there for 2 nights in July 2013. The hotel was great,the room clean and spacious, there was also a small kitchen and a table. The room was garden view so we had a large space for the kid to play in the afternoon. The breakfast was nice but there were no fresh fruits. The mattress was a bit soft but ok for us. They also provided us with a travel cot for our baby. Surely will recommend it!

  • Stayed: July 2013, travelled with family
    • Value
    • Location
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2  Thank carrie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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