The rooms are fabulous, it’s just such a shame about the lack of attention to their guests. If they can commit to offering a hospitable atmosphere for guests, I think tourists will come back regularly. The reception staff are rude and abrupt, they just want to check you in with no hassle and take your money when you leave, with no room for any polite conversation or a chance to ask questions. The worst experience is the restaurant. Like other reviewers, it is sadly true that eating here will take up a minimum of 2 hours because you spend one and half of those just waiting to be served. Like most eateries, guests wait to be greeted and seated. None of that here, on the first night, we stood for 15 mins before we gave up and seated ourselves. Waited a further 15 mins, no one came to our table. We were hungry and thirsty. We got up to get some menus (all in German). When asked if they had an English menu, nein! The waitress could not translate the dishes (you would have thought they would be able to tell you if it was pork, fish, chicken or beef right? Nein!) Actually, pork was easy to work out, everything was more or less pork! Waitress was impatient and unhelpful (by the way, only 3 other families in the hotel restaurant). The restaurant is sectioned so that hotel guests are inside, while non-guest get the option of eating outside. They seemed to be served with more speed and friendliness. It’s the only place to eat for miles in the evening so you are stuffed, excuse the pun.
The breakfast was very good. And because it is a buffet, no need to ask for help!
There isn't a lot to do in Mummelsee apart from the hike, I would not stay here in future as it was not a relaxing experience when you left your room to use the facilities. The toilets downstairs will cost you 50 cents, so you had to go back to your room to use the facilities! Annoying when you have children with you. I’m really disappointed with this place.
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- Also Known As:
- Berghotel Mummelsee Seebach, Germany - Baden-Wurttemberg