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Westgrove Hotel and Conference Centre
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Reviews (1,156)
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864 - 869 of 1,156 reviews
Reviewed 25 February 2013

Fab hotel we stay for 2 nights B&B in one of the apartments. Spacious, clean homley really great. The only things was the sofa bed not great but by no means did it spoil out weekend. Staff very friendly and helpful which goes a long way. And the best this is they were very child friendly which in my book is FANTASTIC. Would higly recommend them will definiatley be taking a return trip. Also food was fab. Thanks again to the Westgrove for a fab weekend x

Room Tip: Ask for the apartment if you have 2 or more children lots of space for them to enjoy
  • Stayed: February 2013, travelled with family
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1  Thank Ger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryRu, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 13 March 2013

Dear Guest
Thank you for taking the time to give us a review on Trip Advisor. I am delighted that you and your young family enjoyed their stay in one of our apartment rooms. Its great to have that extra space.
Please visit again for a longer stay and check out intokildare.com for kids activities to do while staying.
Kind Regards
Jerry Russell
General Manager.

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Reviewed 24 February 2013

We stayed here on a Monday of Valentines week. We ate in the restaurant and chose their early bird for €25. The food was beautiful as was the breakfast the next morning. It was a bit of a maze to find the resturant and the bar as they weren't clearly labelled. The check in staff were fine but could have been a little more friendly. My partner went to the gym and said it was nice, I went to the pool and it was lovely and relaxing, could have done with a new coat of paint as it is a 4 star but I am being picky now! The room was very comfortable and quiet.

  • Stayed: February 2013, travelled as a couple
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1  Thank noreenomahony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryRu, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 13 March 2013

Dear Guest
Thank you for taking the time to give us a review on Trip Advisor. I am delighted you enjoyed your stay and that you found are Earlybird in Assaggio Italian Restaurant to your liking. Your comments on directional signing we will keep working on. We have put new directional signage up on the bedroom floors and downstairs on our ground floor but we probably need to keep improving this. The Leisure Club is due to be redecorated shortly and I take your comments on board which I appreciate.
Thank you for calling us a "Lovely Hotel" and we hope you will return again in the near future.
Kind Regards
Jerry Russell
General Manager

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Reviewed 23 February 2013

Comfortable Hotel, large reception area and comfortable seating spaces on all floors.
Lovely staff and good food in both bar and restaurant. Reception staff very welcoming and helpful. Hotel was quiet during our visit which meant we had almost private use of the large swimming pool and sauna etc. No time to visit the Spa on this occasion but will next visit. Would recommend if looking somewhere to stay, close to Kclub, Newbridge, Kildare outlet shopping and other local tourist interests.

  • Stayed: February 2013, travelled as a couple
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Thank annabelleBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryRu, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 13 March 2013

Dear Guest
Thank you for taking the time to give us a review. I am glad you enjoyed your stay and that you
found the staff friendly and helpful. We are very committed to providing great customer service and improving what we do everyday.
We very much look forward to welcoming you back in the near future.
Kind Regards
Jerry Russell
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2013

My girlfriend and I booked a weekend in the Westgrove for a Valentines weekend away. While the hotel looked great the room was basic and bed very hard. The bar food we got on the friday night when we arrived was delicious and we went to bed hoping for a good weekend. On the saturday morning we went for breakfast to be meet by the grumpiest "chef" at the carvery dishing out the fried breakfast, i called out what i wanted excluding mushrooms and i got a grunt from the "chef" full irish so and he fired everything onto the plate all on top of each other, shoving the plate out o me shouting next. The height of ignorance we thought. The breakfast was mediocure and the bad service left a bad taste. We left for the day and booked a meal in Kirbys that night. The meal here was outstanding, we could not fault it. We then went into the bar where the weekend took a turn for the worse. Not only did we witness one fight there were two seperate incidents. The first was truly shocking with a man punching a woman in the face then following her into the ladies toilet where he must have done some damage as the ladies was out of use for the rest of the night. After this couple were asked to leave he continued his assault on her outside. The second incident occured later in the night as my girlfriend was at the bar getting drink two couples behind her went at it, breaking glass and punching each other around the bar. It was a total disgrace. My girlfriend had to run from the bar to avoid getting hit, we immediately left the bar expressing our disgust to management of what we had to witness, not once but twice in one night. In the morning we checked out and spoke to the duty manager before we left, she apologised and offered us a free night to stay on another weekend but to be honest thanks but no thanks.

Room Tip: If your looking for a few drinks avoid the bar and head into Naas which is what i wished i'd done
  • Stayed: February 2013, travelled as a couple
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3  Thank johnnydugs80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryRu, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 20 February 2013

Dear Guest,
Thank you for taking the time to give us a review on Trip Advisor. I am so sorry you encountered a member of staff with a poor attitude. This is totally unacceptable and will be investigated and dealt with. I am glad you enjoyed your dining experience in Kirbys Bistro and the team in the Kitchen and Kirbys Bistro will be delighted to recieve your praise.
With regard to the incidents in the Oak Bar I am most ashamed and embarassed that these customers acted in such a way.Some of these people were residents in the Hotel and others were outside customers. We are normally a very quiet civilised Hotel with no trouble or any need for security. I am deeply apologetic that these incidents took place and would like the opportunity to talk to you if you would like to contact me on jerryrussell@westgrovehotel.com.
Please accept my sincerest aplogies that you and your girlfriend had to witness such events.
Kind Regards
Jerry Russell.

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Reviewed 17 February 2013 via mobile

Currently in the westgrove. Not long after dinner was fabulous. We are on the valentine package. The food was by far the best we have had in a hotel. Leanne our waitress was very polite and engaging in conversation, you don't normally get this from waiting staff, she is definitely an asset to the hotel. The service has been excellent with all staff from the Spa, Restaurant and Hotel being very obliging. Nice for a night away from hussel and bussel.

  • Stayed: February 2013
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Thank doler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryRu, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 15 March 2013

Dear Guest
Once again thank you for your kind comments.
Kind Regards
Jerry Russell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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