First of all, Roman was not there when we stayed. Asked for him and the woman who was checking us in seemed to think there was not even anyone by that name associated with the property. We stayed in the King room shown in the pictures with the blue wall behind the bed. The room was filthy. I am not a clean-freak but there were over 2" of dirt on the fan blades of both ceiling fans and also on the beams visible in the bedroom. Mini-frig was good but had not been cleaned out. Bed sheets were clean but is mattress was awful. We have traveled in Mexico (and not just tourist parts) and this was by far the worst place we stayed, although not the cheapest. Soap in bathroom was not new in wrappers and had been used by other travelers. A/C did work very well. Additionally, travelers need to be aware Ticul is a market town. That means if it is not market day you will have a very hard time finding anywhere to eat.We arrived just as it was getting dark and ended up with no where but a small convenience type store to get some crackers, cheese and ham. By the time we we finally able to get the woman doing check-in to understand we were there for a reservation and get into the room (which took over 45 min as she kept going back into the office looking for keys and paperwork), it was dark. If it had been earlier, we would have left and gone somewhere else. As it was, we stayed one of our two days and left early. Garden and entire property looked as if it had been nice once but had fallen on very hard times. It is city center property and therefore not very restful from a noise perspective. Roosters from midnight on are not our idea of a nice rest. By comparison, we stayed in a much smaller town (Santa Elena) and were much happier with our accommodations) the next night.
- Official Description (provided by the hotel):
- Visit us before stay.The best service in Ticul, naturally. ... more less
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