All the below information said; it is in stark contrast to the rest of our hotel experience which was excellent. The reception staff were extremely polite and helpful and the food and restaurant staff exceeded our expectation. If you drive then this is somewhere to base yourself whilst you go out on trips etc or just for somewhere to sit and do little however if you want everything within reach and you have young children to keep entertained then this is not your hotel.
Upon arrival at the Atenea Aventura Aparthotel September 02, 2012 we did experienced a problem with the cleanliness which was not up to our experience of other four star accommodation. The room smelt strongly of old tobacco smoke and dust, the carpet had clearly not been vacuumed in some time and was stained with ash etc. We raised our concerns with the reception staff who offered the possibility of another two rooms. One on the same cost basis and one that was classed as an apartment but normally cost an extra 45E a night however they would make a reduced rate if we chose that one. We were supplied the keys to view these rooms on our own.
The second room also smelt of tobacco and dust but not quite as strongly and the apartment was exactly the same, so we went back to reception and informed them of our opinion however we would take the second choice. It would not have been worth us paying extra money for an apartment whose space we did not require when it really wasn’t much better that the other rooms as far as cleanliness was concerned.
Once we had taken our luggage to the new room we looked to settling in; however the safe did not work as someone had taken out a couple of the batteries. We knew we would be hot so decided to strip down the bed, take off the blanket, un- tucked the sheets etc. so even if we were late back it would be ready for us however it had lumps in the bedding so we decided to remake them and when we pulled back the sheets we found hair in them. Not just one stray hair and not at the head of the bed. Once again we went to reception and requested that housekeeping re make the beds with clean linen and put batteries in the safe. It may be useful to add that the reason for the lumps was due to ill fitting (and in our opinion ill advised) plastic mattress covers. The kind used on a potty training aged Childs bed.
As it was a Sunday late afternoon there was no housekeeping so the receptionist asked us to take the apartment at no extra cost as more room choice would be available tomorrow. We complied and left our clothes in the suitcases not knowing when we would have to change rooms again.
We had no feedback and it became clear after a couple of days that we would be remaining in that room. We made our own beds in the morning out of habit and again out of habit plumped the Boudoir cushion only to be engulfed in a stinky cloud of old dust. We used the spare blankets to soften the loungers on the balcony and found that they too were in desperate need of cleaning.
We also found one and a half bottles of water in the fridge which we though may have been left by its previous occupants however days later we saw these on the cleaner trolleys so we believed they should have been complimentary.
On the Monday we spotted housekeeping staff about other floors although mostly their trolleys and we clearly found what looked like fresh towels and the room had been sprayed with an air freshener but the carpet had not been vacuumed and there had been no polishing. The toilet pan had not seen a brush in some time and none were provided for personal use. Tuesday was much the same.
On the Wednesday afternoon, we happened to be reading on the balcony and housekeeping (a new person) came in and vacuumed, changed towels, cleaned the bathroom etc. We had already made our beds it was after all the afternoon. From that point onwards housekeeping took care of the room; we were even supplied with new soap at the sink. The items of rubbish / fluff we had been monitoring in the hallways was also cleaned away.
It is our opinion that housekeeping had remained un- monitored for some considerable time and this actually let the hotel down which is extremely unfortunate and a great disappointment to us.
The hotel needs to have the bedroom carpets and soft furnishings cleaned or renewed to retain a four star merit. It would appear that when the issue was brought to their attention something did change and I really hope that they will continue in that vein as it has such great possibilities.
We are not posh or snobs and one of the party is a smokers so nothing has informed the write up but fact.
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- Also Known As:
- Aparthotel Atenea Aventura Hotel Vila Seca
- Aparthotel Atenea Aventura Vila Seca
- Mercure Atenea Aventura Costa Dorada, Spain - Vila Seca