I decide to spend the christmas with my family outside and unfortunately we choose this hotel because has good review and was for family with kinds. We was there, (actually we are still here), from 22/12 to 28/12 and we straight feel that our choice was wrong. After only few hours that we where in we find out that in our room there was no internet access and in the TV there was only german channel ,1 english (CNN), 1 czech and 2 italian that were not visible at all the time because trough satellite and they were most of the time banned; i'm italian , my wife czech my son can understand and speak english-italian-czech however he was not able to understand Cartoon because only in german; furthermore was not possible to watch through internet because no line; the issue was reported to the reception, to the manager and nothing was done at first day; only after further complain the director give us other room with internet, however the tv was always the same.
Then arrive the dinner time: service was very very slow and many times my son fall a sleep because boring since the dinner was taking at list 1 and half hours however the top was on the night of the 24/12, christmas dinner.... 2 and half hour to get our dinner and there was nothing extra in quantity compare to the normal days, furthermore after 3 days we still don't know who is our waiter, since there Are many of them but they just walk and if they see you they came to ask you if you need something.
Lunch time: as usually many waiter around however after 30 minutes i have to stand up and go to the bar and ask for water.
Christmas day, till 24 night there was a real tree in the outside atrium but that it's the day after due to normal wind the tree collapse ( because was not secured) and remain down for the 25 and after.
We always report our concern but the answer that we get was : we are sorry; however we pay 350€ per day for listen we are sorry!!!
During the 24/12 evening dinner we also report the delay to the manager and his answer was the that kitchen was disaster today and we did not know what to answer back.
The hotel structure is very nice and very close to the sky areas but unfortunately it's not enough for me to choose this hotel and any other hotel from the falkensteiner group after this experience; i feels i give as present 2400€.
- Official Description (provided by the hotel):
- The stylish and cosy family hotel in Alpine design is located at 1,500m altitude in the ski and hiking paradise Nassfeld. A lot of stone, wood and loden give an Alpine charm to the modern designed hotel. Alpine pastures and nature are also reflected in the Falky Almland with loving child care. Further highlight: 15 metre long water slide. ... more less
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