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“Sandals Whitehouse, The people, the places, all amazing.”

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Sandals South Coast
Ranked #1 of 1 Hotels in White House
Certificate of Excellence
Saskatoon, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Sandals Whitehouse, The people, the places, all amazing.”
5 of 5 bubbles Reviewed 10 January 2013

My wife and I just returned from Whitehouse on Jan 6th, and were absolutely blown away. I’m going to write my review a little backwards only because I want to ensure that the most important part to me comes first and gets the notice it deserves. That is the people that worked so hard at the resort and truly made special efforts for us and made our trip wonderful.
Dai Dai (Daisha) – We met her at the martini bar and she was great to us the entire week. She even seeked us out on the night of the returning guest dinner to ensure we made it in on time as we were talking around the piazza not paying attention much. Thank you Dai Dai – Big Bang Mat.
Shamone worked at the French pool during our stay and she provided the perfect amount of sass and service. I know my friend Scott will never forget her dice joke.
Anthony at the martini bar. He put up with watching 4 silly Canadians dance till 2 in the morning 3 nights in a row and was great fun. If you ever find the rest of my belt Anthony, let me know.
Leeroy at front end. When we first arrived we were very anxious to get through the check in process and meet our friends. Leeroy recognized our anxiousness without me having to say anything and took care of us himself and had us out of the lobby and on our way to our room in under 5 minutes.
Tanu at the French pool. Tanu was pleasant and made so many towel animals in a contest with my friend that I will never forget it. He always tried to ensure our stay was great.
Gregg also at the French pool. Anything we needed Gregg was willing to get and would have places at the pool ready for us in the morning, making the start to the day relaxing.
Troy at Neptunes outside bar. Troy had either a very acute sense of hearing or had a sixth sense. The first night we were there I walked up to the bar, he looked at me and my pal and said “gin and tonic and Crown and coke” I still don’t know how he knew what we wanted but needless to say it impressed the hell out of us. The rest of the week with Troy was a pleasure.
Aldane at the French pool. Just starting on the job, he worked very hard to ensure we got what we wanted. On our last day he chased us down the beach a good distance with a drink in hand explaining he made the last one incorrectly and he wanted to replace it with the correct one. That’s impressive customer service.
Garcia . Garcia was sent to replace our clock and when he knocked on our door I was busy and asked for 5 minutes time. Unfortunately I forgot after the 5 minutes were up and didn’t open the door for a good 25 minutes. When I did Garcia was patiently waiting with a smile on his face. I still feel bad about making him wait outside but appreciate his patience very much.
Claudius and Aleesha at Baysides for midnight snacks. Both were extremely pleasant and offered great service and excellent conversation to us even though we were undoubtedly very loud and boisterous as such a late hour.
So those are the people I’d like to say thank you too. I know we were 4 very loud Canadians that had a lot of fun (maybe too much!) but we really appreciate the effort all of you gave us.

Ok, on to the rest of the review. We had visited this location 3 years ago and I cannot believe how much they’ve added considering last time we thought our stay was perfect.
The grounds are immaculate. Everything is just a piece of paradise. We stayed at the French village and spent most of our time there, but we did visit everywhere and it is the same throughout the entire resort. The pools are sparkling, the beach is clean and smooth and the grass and plant life are cut and maintained wonderfully. The new path along the beach really makes a huge difference as it was our main path to get to and from the piazza and back.
Our room was wonderful, and this is something I want to get out there. We had the most basic room. 3rd floor French village. I read complaints about the rooms and I have a very difficult time understanding them. First of all it was clean. I mean very clean. The bathroom is small I suppose but I do not require a large bathroom in fact I would consider that a waste of space. It was comfortable, bed was wonderful. It is not a pile of feathers, nor should it be, it had the perfect level of firmness to allow a great sleep. AC worked no problem. The bar fridge was a little loud but once I shifted it around in its cabinet a bit it was better. As I said before our clock didn’t work but that was replaced instantly so no complaints there.
The food at the resort was excellent. I am a huge food person and tried MANY items, most often getting 2 entrées. The one disappointing meal experience I did had was the buffet lunch at bayside. It may simply be that the items offered did not suit my preferences, but we really didn’t enjoy it and in fact ate at Neptune’s immediately after and had a much better meal. The jerk pit outside the Italian village had amazing jerk pork and chicken, and Bluefield’s at the French village has amazing jerk patties that you can get on a walk up basis that we snacked on a lot. Another note, the clubhouse at midnight from Bayside is great.
We were there for the New Year’s celebration and were absolutely blown away. The night starts off with cocktails served along the path by the Dutch and Italian villages with white tables set up everywhere. After cocktails we were ushered to the main piazza where the true party was set to take place. The opulence and extravagance is hard to explain. The main pool had “HAPPY NEW YEARS” set up in Ice sculptures. These matched the ice sculptures set up around the rest of the Piazza. There were tall pedestals with people standing on them painted in body paint acting as living statues for most of the evening. The buffet supper was enormous and consisted of everything imaginable, grilled lobster tails, sirloin steak, honey duck, pork medallions, salad stations, pasta stations, sushi stations, dessert, the list goes on and on. If you are there for new years just don’t forget to go to both sides of the main pool as the items offered on each side are different. The main fountain was emptied and filled with ice and hundreds of bottles of champagne. There were also numerous bars set up, some for martinis, mojitos, cigars, and anything in between. A steel drum band, The Silver Birds, performed on the stage first and they were amazing. We loved them and were thrilled when they gave impromptu dance lessons and a conga line after their show. As Midnight approached another band took the stage and led a countdown to new years. We danced and danced, and this is coming from a long legged Canadian who does his best dancing when trying to run away from a bumble bee. To say we were blown away by new years would be an understatement.
I’ll quickly talk about the activities available at the resort, they are varied and plentiful. Snorkelling was great fun, we didn’t go scuba diving. I enjoyed the Hobie cats tremendously and being an avid windsurfer was very pleased I was able to get out on the water a few times. Tennis courts are in great shape and the path side shuffleboard is great fun as well. Pool volleyball in the French pool is very fun as long as you are relaxed and content that the score remains 2-1 no matter how many points are scored.
I’m going to wrap up this overly long review soon, but I will put out my few criticisms that I feel could be dealt with to lift the resort into the stratosphere. First is the internet access. Plain and simple Sandals, include this for free. This is an expensive all inclusive resort, having to pay 44 dollars for 7 days of internet is ridiculous. It was even difficult to connect to many times. I spoke with Mr G. Directly about this and he graciously took it off our bill, but I really do think it should be included. Second is the system for the hobie cats. They can be in high demand and getting one can be frustrating. You will be told that you are in line to get one by the staff working the beach yet also be told there is “no list” first come first serve. This is very confusing and after waiting an hour we discovered that ourselves along with 2 other couples were just assured that we were all getting the very next boat. This causes two problems. One nobody is sure if/when they are getting a turn and you feel as though you are wasting precious vacation time. Second it creates confrontation between guests because if everyone has been told they are next they are rightfully upset when someone else is given a boat over them for no apparent reason. The system should be to put your name on a list. When the boat comes in they call your name. If you don’t arrive in 1 minute, they move you down the list and on the next. Easy, confrontation free, and transparent.
That’s it. Our vacation was amazing. To all the people we met, we appreciate you putting up with us. Being 4 loud 30 something Canadians we were very happy to meet some wonderful people. Abby, Andy, Jenny, Kane, Nicole, Jon, and many others who I know I am forgetting right now, thank you, it was a real treat to get to know you. I’m missing Jenny and Kane’s face book names so if by chance you happen to read this review, please message me.

Room Tip: French Village is the louder party area, Dutch and Italian definetly quieter. If you are the type o...
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  • Stayed January 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
8 Thank mat h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
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  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Date | Rating
  • English first
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English first
Buena Vista, Georgia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 January 2013

this was our first trip to jamaica and we were not diappointed.sandals white house was un believeable and the service was second to none.the food was excellent the staff friendly and the drinks were great.we stayed in the french village honeymoon beach front walkout literally steps from the ocean.the weather was perfect the water was beautiful and warm and the sand felt like baby powder.snorkeling was fun and the entertainment was good.who would of thought november could be so fun other than thanksgiving.i highly reccomend this resort to anyone and we will be back.our favorite restaurant was bayside and renaldo was our favorite bar tender.

Room Tip: the french village was quiet and peaceful but a good walk to the restuarants .beach walkout is nice...
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  • Stayed November 2012, travelled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
2 Thank robert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeClaire, IA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 January 2013

My fiancé and I went from 12/28 until 1/4. I have read almost every review on this site, and SWH lives up to its high expectations! I can't wait to make it back in the future.

Arrival / Departure
We arrived at the airport and followed the clearly marked signs to get through Customs. Once through, a Sandals Representative kindly greets you and asks where you are staying. After that he takes your bags and you relax with a Red Stripe! Shuttles are leaving constantly, so I had to hurry to finish my beer (15 minutes) before our bus left. Granted, I saw one group get a full tray of beer for their ride, but I didn't want drink on the ride. The ride was pretty bumpy, and they do a nice job of telling you when it will be getting worse. It takes 90 minutes and you will be welcomed to paradise with a cold, moist towel and some champagne.
For departure we just left our bags out in front of our room in the morning and they handle the rest. Show up for the 9am bus and they take us back on the 90 minute ride back to the Montego Bay airport. Since I knew what to expect this time, it wasn't as bad. If possible, ride in the larger buses. The roads had construction going on, so they should be improving in the future.

Food / Service
Bayside was our favorite restaurant. They have lobster tails almost every night and their coconut shrimp are amazing! Tean was our server and he made sure to let us know that we were taken care of, so genuinely friendly. We ate here three times... it is that good!

Jerk Pit was our favorite lunch spot. We are not big on breakfast so we usually just waited until the early afternoon and picked up some Jerk chicken and ate on the beach. This was the best Jerk chicken I have ever had. I stayed at Sandals Dunn's River several years back, and this was 10x better. Make sure to get extra sauce on the bread, can be a bit spicy and I loved it. Makes you realize how tasteless BBQ chicken is back home.

We ate at the Italian restaurant once, called Giuseppe’s. I ordered the chicken carbonara and chicken parmesan. Both were amazing, as well as the appetizers. The server noticed that we were drinking wine and left the bottle on the table for us, it was much appreciated! This was my second favorite restaurant, and would have loved to eat there again.

Every morning, afternoon and some evenings included visits to Café de Paris. It is like a free Starbucks with extras. The espressos, lattes, iced cappuccinos and crepes were top notch. I miss this place already.

Eleanors is the fancy restaurant, the one that requires you to wear pants and shoes. The wait for this place was about 30 minutes each time we ate there. Food was very good, especially the crab cakes. I am from the Midwest, so I am used to a better cut of beef, but others enjoyed the steak. We came back a second time just for the crab cakes alone.

Neptune’s is the restaurant right next to the main bar (non-pool). The food was good, but the service left a lot to be desired. In Jamaica, it is expected that there is no rush. Just have a drink and relax. But our server here seemed like she didn’t want to be there and it showed. Food took a very long time, close to an hour. Drinks were non-existent, so I just got up myself for a refill from the bar. We heard later that they have good burgers and fries for lunch, but we had enough of this place. This was the one disappointment of the restaurants.

Unfortunately we weren’t able to make it to Jasmines or Bluefields Beach Club.

Overall we had first class food service with small portions. I typically ordered one or two appetizers with two entrees for myself. They don’t mind at all if you order that much, plus it gives you the opportunity to try out more of the food.

Drinks / Bars
Typically each day we hung out around the giant main pool. They had activities going on each day and we participated once. The entertainment staff had very energetic, fun people. The pool bar served all the good stuff, with my favorites being the Dirty Banana and Mojito.

At night we would hit up the Martini Bar and let me tell you… they know how to keep you happy. We would chat up the bartender and other guests and the martinis would keep flowing all night long. Once properly “hydrated” we moved over to the piano and started singing songs with a group. It was fun, hilarious and a great atmosphere. The place turns into a night club around 11pm and that’s usually when most people clear out. We stayed a few nights and partied until 1:30am. It brought back some good college memories, haha.

The other big bar next to Neptune’s the BEST BARTENDER EVER with Copeland. Take some time to get to know him and he will call you by name and know your drink order the rest of the trip. He is such a friendly person and it was nice to get to know about him. They always had plenty of Crown Royal and Jack Daniels, so I was quite happy.

The one disappointment was that they didn’t seem to offer poolside or beach drink service. Would have been nice to have someone walking around taking drink orders, but it wasn’t that big of a deal to walk over and order the drink myself.

Activities
This is where Sandals really shines over the rest. We went scuba diving, kayaking, windsurfing, water-skiing and kneeboarding. They didn’t have any hydro-bikes, but that wasn’t too big of a deal for us. The scuba diving workers are knowledgeable and extremely helpful.

Whitehouse was sold out for half the time we were there, but it never felt crowded. It looks like they built the place to hold 3x as many people. It was refreshing; because I was worried the place was going to be packed with people.

This review is getting too long, so let me wrap it up with the Red Lane Spa. This place is expensive, but sooooooooo worth it! We had a couples massage (meaning same room so we could be close) each getting the signature West Indies massage. It was the greatest 80 minutes of my life!!!

This place is great, but it’s good to come in with expectations. If you are nice to the workers, they will go out of their way to make sure you are happy. Simple enough, don’t be rude… it doesn’t help. The food service can be slow, but you are on vacation so just sit back and relax. Sometimes the restaurants would get busy and the server had difficulty keeping up with drinks (I admit, I drink more than the average person) so I had no problem getting up and getting a drink from a nearby bar and walking back. We read about the sand fleas and brought bug spray, but never had to use it. Never got any bites, but I would bring some just in case. I would rate this place a solid 4.5 out of 5.0, and would not hesitate to come back or recommend to others. It was incredible.

Room Tip: Order more than one appetizer and entree, they have small portions.
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  • Stayed December 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 10 January 2013

This was our 4th trip to a Sandals - I have to agree with okgoldustwmn that we too were disappointed. We did not feel our room was worth the money we paid - our room, in the French Village needs to be renovated - new paint, upgrade heating system (no hot water at prime time) Service at bar was more like a "show" then service. Bartenders would not even look at you if they were busy doing something else. Food was ok, Eleanors was a huge disappointed, terrible service - again the server was putting on a show, food was not up to pare and why do we have to "dress" for this restaurant? I can understand no wet bathing suits but decent shorts and top should be enough, after all, we have paid for this service. breakfast was ok, fruit was really disappointing, but the service and condition of the resort was really disappointing. the best thing about this Sandals is the beach, by far.

Room Tip: not sure how to do this - everytime you speak to a Sandals rep you get a different answer.
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  • Stayed December 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lucia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIGH POINT NC
Level Contributor
114 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 9 January 2013

I have been to this resort many times and each time I go back it gets better & better ! The staff are wonderful, the food and accommodation are luxury! I recommend the Butler suites which give you more pampering! I am going back this spring to my 2nd Home! Once you go you know!!!! My clients say they are in Shangrala "paradise"!!!! I agree with them!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCPREFERREDAGENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 9 January 2013

This was our second trip to Whitehouse (first time 2007) and tenth to a Sandals property, always traveling at Christmas. I'll be up-front, I don't like the drive to and from the resort. It was OK going but the return trip had me feeling a little sick by the time we got back to the airport. Of course this is not Sandals fault. Check-in took awhile but then we were on our way to our room 3306. I was a little disappointed that we were in the French Village as my husband has some walking problems but I didn't say anything. As we left with the bellman a woman came running up to us (sorry don't remember her name) and said they had changed our room to 1218, in the Italian Village. I was so happy I gave her a big hug. Don't know what the deal was, didn't ask, just very happy to be close to most of the restaurants and lobby.
Our room was just the basic, but served our needs. Very comfortable bed and maid service always completed by early afternoon. Mr. G. the manager told us at the Sandals Select Return dinner that all rooms are going to get an update which is very much needed.
Spent our days out on the beach. No problem getting towels and lounge chairs. Only had drink service one day, one time, otherwise had to go to the bar ourselves, which can be a hassle when all you want to do is lay out and relax in the sun. A list of drinks at the bars would have been nice as this was offered the first few years we visited the different resorts. I asked at the Italian pool bar but he couldn't find one.
Like all other reviews, the resort and beach are beautiful. The seating areas around the fire pits are a nice addition to relax with a drink and listen to live music after your evening meal.
Eleanors is the only restaurant we didn't try. Really liked the fish at Bluefields and food at most of the other restaurants was just OK. The food is where I'm disappointed in Sandals as I think it has gone down hill over the years. Breakfast at Bayside was good, but the food Monday night at the Beach Party didn't have the selection I remember from previous Sandals stays. Don't get me wrong, we never went hungry, but I just remember bigger selections and tastier food.
All in all we had a very good time at the Whitehouse. We have earned our 'free week' and my husband would like to good back to the Whitehouse, but I don't think I can do the 'ride' again so will have to decide on one of the other resorts.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank perfectcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Choctaw, Oklahoma
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 8 January 2013

We have been to All the Sandals in Jamaica we have even stayed at the Whitehouse a couple of years ago, so upon returning on this trip I was quite disappointed. This Sandals is no where close to any other Sandals we have stayed. Granted the people are friendly but the service is terrible, no body gets you drinks on the beach it takes forever to get your meals, and the room was not good, the worst room we havbe ever had at a Sandals. When we arrived they did not have our room so they said they were going to upgrade us, when they got on the computer to get our room they informed us that our room had been given to another couple that was dissatisfied with their room, so they gave us a room that i found out later was a DOWNgrade from what we had paid for, we left on our way to Sandals Montego Bay I had to call 3 times to have our luggage picked up, finally 10 minutes before we were supposewd to leave they came and got our luggage from the room. We went and checked out and was waiting with our driver for our transfer and had to wait about 30 minutes for the guy to show up with our luggage, We will NEVER return to the Whitehouse. But love all the other Sandals.

Room Tip: Who knows as you might not even get what you paid for
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank okgoldustwmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals South Coast, responded to this review, 10 January 2013
We regret to hear that we were unable to meet your expectations for service and quality. Because of that, please accept my apologies. Though our staff is trained to go above and beyond, do all it takes to ensure all our guests are happy, as hoteliers we realize that there is always room for improvement and feedback is crucial in this process. Therefore, your comments have been passed on to the relevant departments for immediate evaluation and action as needed. We want to ensure that our future guests to not share this experience.

Thank you for your feedback.


Sincerely,
Cassie C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandals South Coast

Property: Sandals South Coast
Address: White House, Jamaica (Formerly Sandals Whitehouse)
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > White House
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in White House
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals South Coast 5*
Number of rooms: 360
Official Description (provided by the hotel):
Discover the undiscovered. Journey to a forgotten Jamaica where the natural beauty is simply unforgettable. Within a 500-acre wilderness preserve, blue mountains, lush palm groves, pristine coastlines and shimmering turquoise waters create an unbelievable backdrop for a monumental resort. Sandals Whitehouse Europe Village & Spa perfectly blends the exotic allure of the Caribbean with the refined elegance of Europe. Charming Italian piazzas and fountains are surrounded by gardens resplendent with fragrant foliage, while three European-inspired villages – Italian, French and Dutch – are home to luxuriously-appointed, all oceanfront rooms and suites. Each one offers magnificent views overlooking the two-mile long beach, and top tier suites come with Sandals’ legendary Butler Service. Seven restaurants serve mouthwatering gourmet cuisine from around the world, and entertainment ranges from a sophisticated piano bar to bonfire beach parties and a chic nightclub. This resort is truly a world unto itself, where time is all but forgotten and the only moment is now. World Travel Awards: Sandals Resorts “World’s Leading All – Inclusive Company,” 16 years in a row. Sandals Resorts “Caribbean’s Leading Hotel Brand,” 18 years in a row. Sandals Whitehouse “Jamaica’s Leading Spa Resort” Five Star Diamond Award, American Academy of Hospitality Sciences. We’re so very pleased to announce that Sandals Whitehouse European Villages & Spa has been named in Condé Nast Traveler’s Voted 2012 Readers' Choice Awards “Top 15 Hotels & Resorts in the Caribbean,” coming in at No. 10 and “Top 30 Resorts in the Caribbean,” coming in at No. 4 as part of the annual “Best in the World” poll. Presented Certificate of Excellence for 2012 and Travelers' Choice Hotel for 2012. ... more   less 
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Also Known As:
Sandals Whitehouse European Village Hotel Whitehouse
Whitehouse Sandals
Sandals Whitehouse Jamaica

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