Made a booking and received confirmation, as I was going to be arriving around 7ish out if courtisey rang to advise. Phone was answered by an Austalian female who very rudely told me I couldn't possibly gave a booking as they were already fully booked. Advised I had a confirmation in front of me and confirmed the confirmation number. This person could only be described as arrogant and down right rude. Told me again there was no booking for me and nothing she could do. I asked what I should do as I was now travelling down with no room to stay in. She kindly said that would be ok as she wouldn't take the charge of my card- really helpful not! Rang back again after several attempts and spoke to Tom who advised they had no one in charge. This place lacks customer care and organisation avoid risking a booking you won't get a bed for the night!
- Official Description (provided by the hotel):
- Gastro Restaurant, Country Pub and Hotel, The Falcon offers fine food, cosy corners and a real rustic feel. You'll enjoy a warm welcome, with exceptional dining and service, all in a friendly relaxed atmosphere. Toast our Sunday Roast, sample dishes from our A La Carte Menu, or simply savour a hand-pulled cask ale, whilst flicking through the weekend papers. Take a stroll straight off the car park down the public footpath and you'll find stunning countryside. Amble past pretty St Mary's Church, and down country lanes. Finish back at the Falcon for a well earned lunch. Our 8 accommodation rooms are part of a converted barn, which offer a comfortable place to stay with a mix of twin and double rooms. Located in the village of Hatton, just off the M40 at Junction 15 and the A46 we're a short jaunt away from the historic towns of Warwick, Royal Leamington Spa and Stratford upon Avon. The Falcon is also within easy reach of the NEC, making it an ideal location for conference organisers and delegates. Our accommodation is situated in a separate building right next to the pub, perfect for a short stay whether it's business or pleasure. Enjoy breakfast lunch or dinner with us at your leisure. We have six double and two twin en-suite rooms on offer all with breakfast included. April 2016 We are please to announce that our rooms now benefit from noise reducing insulation and glazing. ... more less
- Reservation Options:
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- Also Known As:
- The Falcon Hotel Hatton
- The Falcon At Hatton - Hotel Warwickshire