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Reviewed 13 February 2012

We were three families that checked into Regent Hill on 8th Feb. Unique and exotic place built with so much care and pride. Anybody looking for a different setting should visit this place. Delicious food, personalised service and peace are the hallmark of this place. Even the tracking at the back of the resort was wonderful. Highly recommended as i enjoyed my stay.

  • Stayed: February 2012, travelled with family
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Thank AshutoshKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

Really enjoyed my stay at the regent hill side retreat from the cosy interiors with varied memorabilia and antiquities to the warm hospitality from the group.
The upcoming restaurant, etc sounds very promising too. Looking forth to our next visit to the regent and would really appreciate the same warm welcome and hospitality too....

  • Stayed: February 2012
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Thank AmeetaSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

I have visited Ooty Simla Nainital Darjeeling and but the hillside temperature is just what your bdoy can live with
The entire Hill side is clean and neat
The vegetation and greenery is still in plenty and the drive beyond salem was just very cool
My school memories were enlivened when I entered Monfort school My Boarding days with Campion and Father Merrifield was brought back
The Food and excellent hospitality at the hotel deserves specail mentions
I am planning a next visit with family

Room Tip: Wi Fi is available and Laptop is good enough
  • Stayed: January 2012, travelled as a couple
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5  Thank SETHU_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

This a place where stay is not only stay , it is an experience.Every single corner of resort,you find something to be amazed for...!!! The collection & art of displaying it gives a glimpse of broad minded owner "vishu"...!! Once you spend even 2 hours in resort ,you gain one intelligent friend "Mr.Vishu kalliappa" for lifetime...!!!

  • Stayed: December 2011, travelled on business
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3  Thank harshadPondicherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Ok, let us be clear about something. After our marriage, we had not really taken a honeymoon, so we wanted a place with three criteria primarily. (a) It should not be run over by tourists. (b) It should be nice and chilly, adding that extra impetus for some, erm, naughtiness and (c) A place which will allow dogs, because we cannot leave our children behind while we snuggle under the blanket.

Yercaud was a no brainer, and coupled with the fact that we got what we thought then was a dream place to stay (Yes, darling, it sounds expensive, but it looks fantastic no?), we headed out for the long weekend.

There are very few words to describe the Regent, and almost all of it has been used in all these reviews before, so suffice to say that the quaint villa, set in the hillside, with acres of property around it being developed or fresh coffee trees (colombian coffee, said the owner), looked fantastic. But there was something missing right from the word "go".

Walked into our room (Sunnyside, it was called), and was greeted by a tidy bed, dressing table and a centre table and two nice chairs. The rest of the room was dirty. The floors were dirty, the washroom floors were dirty. The toilet seats had levels of soil on it, the bidet had hairs (eww), the shower place outside was dirty (and no, am not discounting the fact that it had a miniature lawn outside, so naturally there would be some soil there). There were plastic wrappers, papers and a tidy assortment of all sorts of garbage. Now hold on. So we are paying 5.5 thousand rupees a day for THIS?

Nonetheless, sauntered out for a smoke, and pulled a chair to the sitout. Eyes wandered to a number of duffel bags and cardboard boxes, all containing, check this out, broken glass bulbs and scythes! Just lying there. Imagine, a place which is supposed to be used by kids to play has shards of glass and grass cutting instruments just lying there, poking out of bags. I still kept my temper in check and asked the boy (Karthi, awesome chap, singlehandedly is running the whole show) to put the stuff into the storerooms.

So we went in to take a bath, and discovered that we could not use the tub, because there were no stopcocks, nor could we use the shower, since there was no provision of routing hot water through it. I wanted to take a bath outside in the multijet shower, only to discover that the door which connected the cubicle to the outside world could be opened with a gentle push (from outside). Anyway, the shower heads were broken, and you could either use the handshower, or could fill water in a bucket and take a bath, which was slightly ridiculous when using a shower.

Seeing no other option, we took our baths using the handshower which was attached to the washbasin, in cold water, at 10 degree centigrade). But we were optimistic at that point of time as well, came out, were supremely hungry, and ordered for chapathis and chicken curry (which, by the way, is one of the most common foods you would be egged on to order, irrespective of whether you are ordering breakfast or midnight snack). So anyhow, there is a diner just outside on the lawn, and I was practically sold on the pictures on the net, and requested Karthi to serve us there. We sat at the table, and was horrified. It was FILTHY, and I am not exaggerating one bit. There was dirt and muck and all sorts of half eaten food on the table and the chairs. There were stains and blotches of food eaten long back all over the mats, and the plates which were served face down had at least two to three layers of dirt on them. But it was, in effect, our first day, and we charged on, relentless. Tucked into hot food (which was pretty good, by the way), and roamed around the picture perfect campus, before deciding to order for the night.

Now hold on. What do you normally do when you order? You look at a menu, choose what you want and tell the cook to make it, right? That is how the world orders, but not at Regent. You order what your heart desires, but it is entirely up to the cook whether he will serve you what you want or not. The absence of a menu has two purposes (as we found out later), and we ordered (because it was pretty cold that night), bread and chicken soup. What we ended up getting was toasted bread, shredded chicken in a green chilly goulash with curry leaves and coriander. To be fair, Karthi had a actually asked us whether we want it hot or sweet, and I had said moderately hot because it was cold. It was so hot, that my poor wife was forced to bring out the shredded chicken, eat those, and throw away the goulash (we hate wasting food). We retired for the night after the struggles of the day.

We woke up at 6 30 next morning. What do you do when you wake up? You brush your teeth, finish your ablutions, and then look for tea. Steaming hot cuppas to start off, no? Not at the Regent. At the Regent, you wait. Incessantly. For the boys to wake up. For the kitchen to be opened. For the kettles to be put on. I waited from 6 30 in the morning to 8 o clock (yes, that is the longest I have waited for a cup of tea), and feeling disgusted, knocked on the boy's rooms and woke them up. Please, I want some tea, please.

Tea/ coffee session over, we then went looking for breakfast. That is right, looking for breakfast, because there wasn't any available! Now look at it this way. I am paying 5.5 thousand, (which, by the way, is approximately the same amount I would pay in a three star hotel in Bangalore for a normal room), and I would have a fifteen course breakfast spread available, and I would have eggs made to order, and here I am, paying through my nose, and I have to run around looking for breakfast. There is no spread!

Nonetheless, I ordered bread and a cheese, tomato and mushroom omelet. Should be simple enough, right? Wrong. I waited from 8 o clock to 9 45 for the food to appear, and it is unfortunate I do not have pictures of the omelet, but God Almighty knows I could have made a better omelet than the disaster I was staring at. It was burnt in places, had unevenly cut tomatoes, and looked like a map of Australia. I was simmering now, but just swallowed the stuff because we were getting late.

Yercaud is a beautiful place, we roamed all around, took truckloads of pictures, had lunch outside, and came back in the evening. We had a barbeque, campfire and I had a whisky. Good stuff, and managed to assuage a bit of the anger I had in the morning.

So anyway, next morning, same stuff, but this time around, I had to wait for two hours for poori sabji, which, to be fair, was darn good and I ended up polishing off every last bit of it. We went out for a bit, came back in the evening, had flavoured rice (rice, flavoured with garam masala and a bit of sweetening agents) and chicken curry. Since we had to leave the next day early morning, I asked for the bill. The biggest shock of my life awaited me.

(a) I was charged for breakfast and for water, drinking water.
(b) The charges for the food, which was average to good in quality was ridiculously high. Examples: (i) The omeletes were SEVENTY FIVE RUPEES EACH. Seventy five rupees for two burnt eggs, unevenly cut tomatoes and some raw mushrooms. (ii) That horrible green chicken soup was TWO HUNDRED RUPEES a bowl. TWO HUNDRED! I get better stuff for twenty five rupees from Bangalore streets, and Bangalore is still one of the most expensive cities to stay in! (iii) Coffee, where almost all morning coffees were complimentary, was forty rupees! I pay twenty six rupees for black coffee at CCD (thirty two alongwith taxes), and that is pure double shot! (iv) I had asked for some chicken gravy after the curry gravy was over, and was charged ONE HUNDRED RUPEES for gravy. We now understood why there was no menu. Nobody would have eaten there had the prices been known.

We decided to leave the next morning without eating or touching anything in Regent, because we were disgusted with the general tomfoolery. I went out at 630 again, had tea outside for six rupees (which was supremely satisfying, I may add), came back, packed and left. We just sort of threw the money (some nonsensical three thousand eight hundred bucks for four meals and some six~eight coffees).

PROs about the place:
(a) Excellent location, just a couple of minutes from the lake.
(b) Excellently done up, though some of the wall hangings inside Sunny Side were very questionable. Animals making out? That is supposed to be a honeymoon suite? Couples on their honeymoon look for erotica, and not animal porn.
(c) Landscaping was brilliant. Well laid out, plenty of free space for running around of the kids.
(d) The owner, Vishu Kaliappa, was a very nice chap. He had plenty of stories to tell, and could regale us with hours of non stop story telling.

CONS:
(a) Terrible sense of cleanliness.
(b) Half the stuff does not work. When we came in, out of five CFL bulbs, only ONE was working.
(c) Terribly expensive, and that is coming from someone who has stayed in plenty of one, two, three, four or five star hotels. The food is okayish in quality, but charging those prices for that food is, simply put, unjustified.
(d) All is not what it seems to be. Please ask plenty of questions, get everything in writing before you go. Keep tabs on what you are spending. Otherwise, you will end up throwing fistfuls of money for stuff you never accounted for. Please remember, EVERYTHING is charged for. Including water, the normal one bottle a day does not apply. Do not believe a word of what the amenities section says.

Yercaud is a nice place, but were it not for the terrible experience that the Regent provided, I would have had an awesome Honeymoon. Thank you Regent, for royally screwing us.

Room Tip: If you want to see a museum, please go and check it out. If you want to stay in good rooms, look at other hotels. If you want food, please look at established restaurants. Do you want to pay seventy five rupees for omelet, forty rupees for bread, and thirty rupees for coffee, when you can have all the aforestated for thirty rupees outside?
  • Stayed: January 2012, travelled as a couple
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29  Thank Sagnik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regenthillside, Owner at The Regent Hill Side Villa & Resort, responded to this reviewResponded 4 February 2012

Dear Sir,

I first humbly apologise for the hardship faced by you during your stay. As I had explained to you the poor housekeeping was due to the sudden mishap (a very bad road accident) in which 4 of our staff including or chef were involved in just two days before you arrived. They are still in hospital.

Our breakfast is always complimentary. Our staff Mr.Karthik who is not involved with the billing unknowingly billed you wrongly. Also the absence of our chef was the result of our poor food quality. I am extremely sorry for this and I will definitely refund the excess billing done to you as well as the charge levied on you for the breakfast.

As you had mentioned about the well mannered nature of our staff Mr.Karthik, all our other staff are also trained the same way and our room to staff ratio is 1:1 and that's why you'll see in all oher trip advisor reviews that ou place is extremely nice and hospitable.

Also to mention is that we are a very new resort and also new to the hospitality industry and so sometimes we end up doing some mistakes due to our ignorance which we are now learning. Also we request all our guests to tell us about thier ideas so that we can try our best to implement them as early as possible.

Once again I humbly apologise for the hardship caused to you because of me.

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