We are back from an wonderful family 5 day stay in Charleville Park hotel. The hotel does everything it says on the tin with restaurant, bar, pool and rooms of a high standard, but it is the staff at this hotel which are its hidden strength, and will ensure that we return again.
I start with reservations and front desk and the wonderful Norah who was so helpful in suggesting family things to do in the area, who always said hello to my little boy and has a real can do attitude when we had requests.
Melissa was always on hand when we needed that extra bit of help be it providing extra requests for food, iced water for the room, fans or just a quiet space for our wee one to run around.
Evelyn, was amazing she remembered my son's name, asked after him every day when he was poorly and always made us feel like cherished guests rather than people passing through. When we were worried about James passing on his bug in the hotel both Melissa and Evelyn arranged for some quiet space in a bar to be served so we could escape without embarrassment if James became ill. All these little touches really added up.
The staff at this hotel made us feel like part of the family after 5 days.
The hotel itself does have room for improvement. A different bar and restaurant menu is a must. There was also no mention of Charleville cheese?? or any local products which was very surprising when in the heartland of a farming community. The menu could really benefit from pulling on the wonderful local produce in the area and supporting the local farming community.
The hotel would greatly benefit from a playground as it is already really geared to this family sector of the market. They already offer a kiddies day programme and a nightly movie and popcorn event for families allowing Mum and Dad a couple of hours away too.
Kids packs with colouring, stickers and cut outs are available in all areas of the hotel. The pool area has a kids adults and relaxation area was very good, but the family changing rooms could do with being a bit larger.
The quiet bar was shut during our stay, and I felt that Eds bar was too noisy and bustley a lot of the time and would have liked to be able to use the quieter bar as an option.
There is no spa at the hotel but I did go to a local beauticians called Harmony in the town which offers excellent value and a wide range of treatments. I would recommend it to guests wishing to have a few treatments while in the area. I would also suggest that the hotel might want to link in with local beauticians as an add on to their own offerings in the hotel as there are several in the town.
The hotel has changed management and is in a period of transition while they take on board comments. We do hope to return and perhaps see some of these suggestions in place. We also look forward to returning to such a wonderful staff.
My thanks to Melissa Evelyn and Norah for a memorable stay.
- Official Description (provided by the hotel):
- Four star hotel located in the heart of Munster. Offering a selection of King, Twin, Family Room and Suites. ... more less
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