Have been to the Alma before and decided we would drive over from Rochdale for a meal on a Saturday evening. We arrived at ca 6pm and asked at the bar for a menu, we were told that we would have to wait a while for food as they were busy, we accepted this and went to sit down. There appeared to be only one young lad who was taking orders, collecting the food from the kitchen and serving at a rate of one plate at a time, other people were also waiting to be served. We waited 50 minutes which is more than a "while" in my opinion so went to the bar to ask when we were likely to be served. The lady came from behind the bar and stated it would be at least another 45 minutes before they could take our order and that they were serving people who had booked and that they couldn't be expected to serve 40 meals at once. This is a small pub and there are not more than about 8 tables in the bar and there was no-one in the Restaurant. I said I can understand a slight wait but almost 2 hours was completely unacceptable if you want to run a restaurant. We left without food and drove back to a more local restaurant which is bigger, had more customers and were served within 15 minutes. The customer service at The Alma is awful and to make it worse they don't seem to care!!
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- Also Known As:
- Alma Hotel Sowerby Bridge
- Alma Inn Sowerby Bridge, West Yorkshire