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“Loads better than expected!”

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Ohtels San Salvador
Ranked #1 of 1 Hotels in Sant Salvador
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Loads better than expected!”
Reviewed 8 September 2012

Previous reviews dont do the hotel justice... Will do the negatives 1st, staff are miserable but so is everyone else in this area, speak very little english and kids club and entertainment are all in spanish, my 7 year old and 2 year old still joined in tho. The lifeguard was great, showed traits of OCD which provided quite a bit of entertainment, moving sunbeds and umberellas etc, he was one of very few that was friendly. Now for the positives, hotel was clean and tidy, quite up to date decor, furniture etc, rooms very nice and importantly clean, shower is very small tho. The food we were very pleasantly surprised with, breakfast you really couldnt have asked for anymore including freshly made pancakes, fried eggs and omelettes, also champagne! Evening pretty much the same, huge selection that covered most tastes and freshly cooked meat. Kids selection slightly poor, but mine are fussy eaters. On the whole the hotel really did exceed expectations. The area itself is very much spanish and there is very little to do, a couple of bars, 1 tourist shop, 1 supermarket, there is a very good fair for the kids tho, we visited there most evenings, about a 10 - 15 minute walk from the hotel. I dont think i would return but mainly because there are lots more places I would like to see. If going all inclusive and with kids I dont think people will be disappointed.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
2 Thank Clairey1981187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel T, Gerente at Ohtels San Salvador, responded to this review, 10 September 2012
Dear Guest,
I’m sorry for you and for being disappointed about our hotel staff and the area in general. Yes, this is not a crowded area like many other towns along the Mediterranean coast, it depends what you are looking for San Salvador is not a place with lots of discotheques, restaurants and shopping areas. Best regards
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209 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Herts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2012

When we arrived the receptionist was friendly and found our resevation quickly. We were advised about how the all inclusive worked and where the facilitoies were located in the hotel. If you wanted a remote for the a/c and tv it was a 20€ deposit for each. We did need the a/c as the rooms overlooking the pool was hot. There is also a safe in the room which had a small charge. The room was clean and decor was good. The bathroom shower is very small. The chef cooking on the grill was fun, he cooks fresh meat and fish for you. The buffet had a wide selection and the food was very good. The waiters were friendly and did speak a small amount of english. The service was good. Pool area was kept clean and tidy and the lifguard was very friendly. We hired a car from Barcelona airport which we found very useful, others found the train service cheap and easy to use. The resort has only spanish bars and restaurants and is good for a quieter, relaxing holiday. The beach was great, it was clean and sandy, about 5kms long, the sea warm. Very close to hotel. We enjoyed our stay very much.

Room Tip: Back of the hotel is poolside and up on a high floor you get a sea view to. The front overlooks the...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank BBBHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel T, Gerente at Ohtels San Salvador, responded to this review, 7 September 2012
Dear Guest,
Thank you very much for your kind comment about our hotel which I’ll share with the rest of my team. We hope to have the chance to host you again in the future. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2012

Hotel Europe is 5 minites walk from the golden beach at Sant Salvador. Car hire is a necessity here as the taxi drivers charge 69 euro for the 35 minute trip. The hotel is very much aimed at Spanish tourists as most of the staff did not speak very good English. The lifeguard by the pool was really friendly with everyone. Unfortunately the rest of the staff were quite the opposite. Never smiling or making an effort to converse or communicate with non spaniards.
Rooms were average size and comfortable but the shower cubicle is one of the smallest I have ever been in.
Food was good. My only complaint is that some of the evening buffet could and should have been hotter. Chips, potatoes and vegetables were only slightly warm. The desserts on offer were excellent. Food at the bar was non existent and very poor. A menu board is available at the bar but on our first 3 days we asked for pizza, chicken nuggets and then toasted sandwiches. We were told on all 3 days that they did not have any of what we wanted. This was very disappointing as we were half board and would have liked a snack at lunchtime.
All in all we were very satisfied. Would we return? Probably not, but if you are looking for a value for money holiday with a Spanish flavour, then this hotel and resort is for you.
Thanks for a nice, relaxing week.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
3 Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel T, Gerente at Ohtels San Salvador, responded to this review, 8 March 2013
Dear Guest,
I have read your comments about your stay in our hotel and I would like you to accept my most sincere apologies. I can assure to you I would take every step to avoid another situation like the one you describe. With my very best regards
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Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 August 2012

Very good 3 star accommodation, couldn't speak Spanish but sign language worked.Neat and tidy. Food was Great. The only problem was that the Showers were small, but manageable. Hotel is close to the Beach.

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
9 Thank PeterLouw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel T, Gerente at Ohtels San Salvador, responded to this review, 10 August 2012
Thank you very much for taking your time and write your comment about our hotel which I will share with the rest of the team. We hope to see you again in the future. Best regards from sunny San Salvador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 September 2010

We booked this hotel via the internet travel agency Govoyages, paying in advance. When we arrived there we showed the prepaid voucher to the lady at the front desk, she gave us the key of the room but also told us that the room didn´t appear to be prepaid. On Saturday morning we had to fight more than one hour with the hotel staff since they didn´t trust us and our voucher, even after they called the travel agency and they got the confirmation that the room was paid. They went on asking details of our credit card to charge us, we had then to contact directly the travel agency to receive via email their invoice to us, but even after having seen that invoice they were very skeptic. We were very angry and we refused anyway to give our credit card details, we didn´t want to pay twice! I guess then the hotel staff talked to their head office, because on Sunday during the Check-out they just told us "ok, goodbye" when we gave back the room key, without saying sorry for the inconvenience or anything like that. We have been very disappointed with this impolite behaviour, they were just thinking about their money and never about the customer. I asked for a hair dryer the first evening, but they told me they had just one at the reception and they didn´t know where it was! The remote control for TV and air-conditioning is given only against a 20 Euro deposit. The hotel in general would need a full renovation, we could not close properly our room window and the floor / furniture were really old style. Shower is very small, so be prepared. Yes, there is a swimming pool, but sorry this is not enough to rate this as a 3 star hotel, I would rate it no more than 1 or 2 stars. Stay away from this hotel, there are so many better hotels in Spain!

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
17 Thank Larazh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sant Salvador hotels

wales
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 September 2009

San salvador difficult and expensive to get to Taxis £12 for 1 1/2 miles to train station £17 for 4 miles asked at hotel why? because we do not speak spanish we are british tourists and they charge what they like! couldnt aford to travel anywhere DO NOT BOOK UNTIL YOU HAVE TRANSFERS £69 FOR TAXI one way for 2 £126 for 4 1 shop beach pool thats it! food good rooms nice blonde bar maid chews gum and points and laughs with two guys at large people, she did not know i understand spanish, nearly had words with her. Very clean and lovely night reception lady. Sme staff very hepfull, strange solom faced waiters/waitressess seem fed up. No drinks at dinner not allowed your own. Sue if you choke thats all you can do.NOT RECOMMEND LOCATION FOR BRITISH DUE TO ARROGANT TAXI DRIVERS no other transport o to do HOTEL owners should be negotiating with taxis bus companies and shop investors to HELP WITH PROFITS AND TOURISM

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
3 Thank rockieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plymouth
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2009

I booked this hotel for a week in august 09, on arrival at the hotel at 1am i was told i had the wrong hotel, and was moved to another lower standard hotel.
On looking into this further it seems the hotel san salvador (europe) had been deliberatley overbooking guests and allocating rooms on first come first serve.
The attitude of the staff was it was our operators fault and they new all about this, after calling them they new nothing of it, and the same would go for about another 30 to 40 guests from France, Britain and Holland.
I would advise do not book with this chain of hotels.
Hotels in this group include, europe san salvador, coma-ruga platja and the gran europe hotel, all within the same area.
Food was eaten in the san salvador and coma ruga, and it was nothing more than a limp salad buffet, which paying full board i was not happy with at all.

  • Stayed August 2009, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank danielplym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ohtels San Salvador

Property: Ohtels San Salvador
Address: Calle Llobregat 11, 43880 Sant Salvador, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Sant Salvador
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Sant Salvador
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ohtels San Salvador 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Europe San Salvador Sant
Hotel Europe San Salvador
Ohtels San Salvador Sant Salvador, Europe

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