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“Very bad restaurant!!”

Restaurante Al Costat del Museu
Ranked #12 of 94 Restaurants in El Vendrell
Cuisines: European, Mediterranean
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 24 August 2013

We came to the restaurant with a coupon from Groupon when it was completely free. All the tables were free. for our trouble, we did not have a pre-booked table because we were traveling by car and could not plan a route exactly. But the restaurant staff refused to serve us. for their most important was the formal aspect of the issue. We explained the situation to them that we're leaving Spain on the following day and offered to reserve a table . But they do not showed loyalty and only offered us lunch at full price. Perhaps they are formally correct that denied to serve us without reservation, but it is not correct from a human point of view. We feel such an attitude to customers for the restaurant is disgusting.

    • Value
    • Atmosphere
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    • Food
Thank alpis-n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fondueirestaurant, Propietario at Restaurante Al Costat del Museu, responded to this reviewResponded 21 September 2013
Google Translation

Buenos días, en primer lugar pedir disculpas si se han sentido agraviados.
En segundo lugar trataré de explicar la versión de mi restaurante y la manera de trabajar de GROUPON.
Efectivamente vinieron con un cupón de GROUPON, en el cual tenemos una oferta. en la que el cliente puede comprar los cupones de la oferta a través de la página de GROUPON y hay que hacer la reserva exclusivamente a través de la pagina de GROUPON con un mínimo de 48 horas de antelación (normas que están perfectamente explicadas en GROUPON) a partir de ahí GROUPON nos confirma las reservas y nosotros les damos el servicio contratado al cliente con un código que aparece en el cupón del cliente y este debe coincidir con el código de reserva que me facilita GROUPON.
el problema por lo visto vino que el cupón que traíais no solo no coincide con ninguno de nuestros códigos ni con ninguna de las reservas anteriores ni posteriores a la fecha de dicho cupón, por lo que puedo deducir que usted compró el cupón y no hizo reserva creyendo que le podíamos dar el servicio de esa manera. Y yo la única manera de comprobar la validez del cupón es con el número de cupón que me facilita GROUPON y que debe coincidir como he explicado antes con el cupón del cliente. Por otro lado decir que se os ofreció mesa pero sin el cupón, lo cual no aceptasteis. Espero que os sirva de ayuda mi explicación, y nuevamente pedir disculpas por parte mía y de mi equipo por el malentendido.

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Reviews (175)
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5 - 9 of 175 reviews

Reviewed 3 weeks ago
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Thank Rubén R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile
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3  Thank Cristian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017
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    • Value
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1  Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile
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Thank Víctor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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