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Doubletree Resort by Hilton, Central Pacific - Costa Rica
Ranked #1 of 2 Hotels in El Roble
Level Contributor
322 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Nothing fantastic”
3 of 5 bubbles Reviewed 26 November 2013 via mobile

On my way back to Tamarindo coming from San Jose I stopped for
A night at the Hilton the bedroom and bedding were ok in the new hale of the hotel
Mostly Nationals come there
The beach is Ugly the food ok
The funny thing at the buffet I saw a Chinese Tico eating a steak without
A fork and knife
Gross ...

Stayed June 2013, travelled as a couple
Helpful?
2 Thank Jcbga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 20 December 2013
Dear Jcbga:

I appreciate the review of your recent stay at our hotel. I was glad to read from your review that you found our rooms to be comfortable and that you found our food selection to be good.

Our dark brown volcanic sand beach is a typical characteristic of our central pacific coast, and part of the tropical attractions of Costa Rica.

Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in Costa Rica.

Sincerely,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,496 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
Date | Rating
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  • English first
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  • Any
English first
Tampa, Florida, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

We went to Costa Rica for a 5 night stay over the summer and wanted a choose a resort that was central to everything we had planned to do (Isla Tortuga, Carara National Park, Curu WIldlife Park, Jaco Beach, etc.). The first night we stayed we were not so sure about how everything was going to go. We had trouble with our car reservation at the airport and then arrived at the resort late. We were put in a decent room the first night that seemed very well. Throughout the night though, there were fireworks being set off at all hours right in front of our room on the beach. The following morning we went to take a shower to just find out that there was no hot water.

After getting ready and explaining this to the staff, a very friendly man gave us a complimentary upgraded room. We now were staying the rest of our trip in the newest wing of this resort on the 3rd floor with 2 beach-view balconies. I wish I could remember the name of the employee because he went out of his way to make sure we had been taken care of. We didn't spend much of our days at the resort because we were out exploring Costa Rica, but from the nights and morning we were there we had great experiences. The all-inclusive part of the resort was great. The wait staff had introduced us to the Micheladas (a common drink in Costa Rica) and once we had them we kept on ordering them. I definitely plan on making a trip back and would definitely stay in this resort again. Sorry to see some bad experiences that people have had, but we had what is expected in a Costa Rican get-a-way.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 15 December 2013
Dear Marty B:

Thank you for your review. I am happy to read that you enjoyed your time in Costa Rica and your stay with us.

It is a great pleasure to hear that you had a great time and enjoyed very much our accommodations as well as the service of our staff.

Your kind words truly encourage us, even more in order to continue working even harder to provide the most comfortable and wonderful experiences to all our guests.

We hope to welcome you back to Doubletree Resort by Hilton Central Pacific in the future!

Kind regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

We had to change room because the room was too smelly...mold, humid...etc...
After we slept like babies...

the buffet is descent but not great at all.. The beef serve was so hard that many customer left it. A decent cook would have never serve that, trust me on that!!! really impossible to chew!!! NOT A JOKE!!! Hope they will keep the ceviche recipe... was great!!!! the rest, buffet standard...

Breakfast has plenty of choices...can't complaint!

Room Tip: Skip the first floor since the have more humidity... {staff"s words...}
See more room tips
  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lapequenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 11 December 2013
Dear Lapequeni:

Thank you very much for having chosen us and for sharing your experience with all of us and with the Trip Advisor community.

We are so happy to know that you have plenty enjoy our food selection during your stay specially the ceviche. We are always listening to our guests and I will definitely keep in mind your comment about beef and room smell to improve the quality.

Again, I thank you for your review and we sincerely hope you give us an opportunity to stay with us next time you are in Costa Rica.

Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed 12 November 2013

My experience was less than satisfactory with respect to the reception area staff. First, when I attempted to get an upgrade on my reservation, the computer system did not allow me to do it. I phoned the location in Costa Rica from Canada and got an incompetent on the phone who did not know what I was talking about. Her supervisor (someone who identified herself as "Tatiana" whose English was atrocious, her accent thick and incomprehensible, refused to speak Spanish so we could communicate, was rude, arrogant and unhelpful. I could not make the upgrade despite spending over 20 minutes on the phone on a long distance call. Other than that, I have no other complaints. The reservations desk area does need improvement. It is beyond me how staff such as "Tatiana" are hired and remain at work.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 24 January 2014
Dear Robert K:

Thank you very much for taking the time to write a comment about your stay at our resort, and we are so happy that you have had a nice experience as you highlighted in the review´s rating.

We really appreciate feedback , even when it does not praise our product or service , as we understand it’s a valuable source of learning for enhancing our program of continuous improvement.

We focus our recruitment efforts on a select group of hard-working people , mostly from our community , showing commitment and professionalism in their service, hired through a rigorous selection process and trained initial and ongoing way to maximize their potential , and of course with a genuine attitude of kindness that occurs naturally in the interaction with our visitors. Our staff makes a great effort to communicate in foreign languages and this is an ongoing training priorities.


Once again, thank you for your comments which will allow us to provide a better experience to each of our guests, every day.


Sincerely,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 11 November 2013

Service is ok. No one really speaks English, mostly a Tica/Family destination. The place is overrun with kids. Don't eat the seafood, I got food poisoning. Sleeping in is not an option, as the crew starts lawn care at 5 am. The walls and doors are also paper thin and you can hear everything. Drink lines are not cleaned. Doors slam shut. There is no place, locally, to which you can really go out and explore without hiring a guide. You're lucky if any of the toilets work.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ToriaMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 15 November 2013
Dear ToriaMN:

We are sorry we were not able to provide you with the quality of services you deserve.

This is not typical of our hotel, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

We again apologize for the inconveniences that you endured, if there is anything we can do to correct this please let us know. Thank you again for your feedback and we hope you will consider staying with us again.

Best regards,


Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

Costa Rica is a beautiful place, but the hotel lanscape surprised me. I have never seen black sand before my visit here. It is an interesting look. Different, but still beautiful. However the beach has trash everywhere and it is absolutely one of the dirtiest I've ever seen.

The common areas of the resort are well kept, covered with tile, brick and artificial grass, probably to handle the wear and tear from so many children running about :) as this is a family resort. Hearing the little ones play and laugh made sitting outside enjoyable. The staff is friendly, and with the exception of the the seafood restaurant, the food is just ok.

Since this is supposed to be an all-inclusive resort, I'm not exactly thrilled about the fact that there is a charge to use wi-fi in my room, while the open areas of the resort are free. The tv signal was not great, and there were only two english channels available. HBO and the WB.

I will not be coming back to this resort, and I don't recommend it...unless you enjoy a lot of time in or near the pool.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank KatrenaNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 15 November 2013
Dear Mrs. KPatterso:

We thank you for choosing our hotel for your recent trip.

I was thrilled to read from your review that you enjoyed our beaches and that our staff was friendly and attentive toward you; however reading some of your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. By the other hand I´d like you to know that our grass is not artificial, we have a full time Team dedicated to take care of our gardens.

Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.


Sincerely,


Ricardo Rodríguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quepos, Costa Rica
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 2 November 2013

Did not really enjoy the experience here, room were as nice, not well maintained and bad quality implements, the food service was good and the Staff was kind of rude, except for the one for Customer Service and the executive agent for the travel agency that I work for, she when out of her way to be always helpful. Pool and Bar were very nice. The fact that this hotel is a mayor beach destination for Costa Ricans, I will suggest avoiding staying here on the weekends… Too busy of a hotel!!!!

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Erick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, 15 November 2013
Dear Erick R:

Thank you very much for your comments , it was a pleasure to have you here. Although we are very happy that you enjoyed or food selection, that you found our rooms to be nice and our staff was accommodating with you.

Your comments are always very helpful and valuable for us, you can be sure that we are always looking for ways to update our property to give the best quality of facilities and service as well, in order to achieve full guest satisfaction as our major goal, and we do appreciate your time to write this review to us.

Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations

Best Regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Property: Doubletree Resort by Hilton, Central Pacific - Costa Rica
Address: El Roble 171-400 Puntarenas, El Roble, Punta Arenas 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Phone Number:
Region: Costa Rica > Province of Puntarenas > Punta Arenas > El Roble
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in El Roble
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas

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