I really wanted to like Bassets Acre. It is pretty pricey - we paid just under £1000 for a week in August, so we had high expectations, but unfortunately they weren't met.
The biggest complaint is that there is no wi-fi at all in the apartment - even though Bassets Acre (and Tripadvisor) advertise the accommodation as having wi-fi. I think it's completely wrong to advertise something, knowing that it isn't true. We were told that some people's devices pick it up, whilst others don't. (Absolutely not good enough.) None of our devices (an apple laptop, ipad and iphone) picked up wi-fi, and i see on here that others have had similar experiences. In fact, another holiday maker from a different apartment also couldn't access wi-fi in his apartment and he had to go to the games room to try to pick it up. The games room is a small, dusty, dark room that is unpleasant to spend time in, so that doesn't help matters.
It was also very annoying not having a mobile phone signal the whole time we were there. My partner and I are on different networks and neither of us picked up a signal. I think Bassets Acre should state that this might be the case on their website. For some people a mobile phone signal is essential.
The television was small, and the picture, annoyingly, froze for a few seconds on a quite a few occasions. It was apparent that there is a problem with the digital connection.
The other major problem was the size of the apartment. It is TINY. We felt very cramped and had to keep some of our stuff outside on the balcony as a way of trying to keep the apartment clean. There is a very small sofa and no other living room seating (only chairs for a small breakfast table). In the second bedroom, there is only room for small bunk beds - there is no wardrobe. This bedroom is more of a cupboard than a bedroom! And in the main bedroom there is only just enough space to squeeze round the sides of the bed (if you were large, I think you would have problems).
The shower in the bathroom is weak, and the sink is TINY - it's like one of those very small sinks you sometimes find in a small toilet in a restaurant. It also needs re-decorating.
The fridge, like everything else in the apartment, was very small and so we struggled to squeeze provisions into it and the floor in the kitchen area is carpeted (very odd!).
There is also no washing machine. The information for the property on Tripadvisor implies there is (it says 'washer'). In fact, a 'service wash' at £5 a go (£7 if dried too) is offered. Not good value in my view.
It seems to me that the very high prices charged for this accommodation are because of the outside space. It is great having access to a pool and a hot tub, but even this wasn't quite as nice as I was hoping. The shallow end of the pool isn't very shallow, so not very good for small children, and the water was quite cold. Also, unlike the impression given by the photo on the website, even on very hot days, the dome cover was kept on. The hot tub too could have been hotter.
The gardens and viewing platform other reviewers mention are all very nice. It seems to me quite a lot of thought and money has been invested in the outside space. However, this doesn't make up for the poor quality of the accommodation. I realise nothing can be done about the smallness of Badgers Watch, but a complete re-decoration, sorting out the problems with wi-fi and installing a power shower would help improve things.
At the moment the accommodation really isn't worth the price. I have stayed in far superior apartments in Cornwall for less money. In fact we had a second week in Cornwall and enjoyed a much better, more spacious, beautifully decorated apartment (with a power shower and jacuzzi bath) for more than £200 less than Badger's Watch.
- Official Description (provided by the hotel):
- Basset Acre ~ We are just a few minutes walk to the,Beach,Shops,Pubs & Restaurants, Our grand historic house encapsulates six high quality unique self-catering 1 - 3 bedroom apartments.We are set in one acre of sub-tropical gardens with Sea views & BBQ's. Our unique air dome covered swimming pool and hot tub spa are the ultimate in relaxation.Also: Games room & children's adventure play area with table tennis. The stunning coast path & wood land walks are in easy reach. We also have private car parking.We are in the heart of Portreath but have a quiet location & are very central for visiting all of CornwallWe have been resident owners of Bassets Acre for 37 years and are on hand for all your needs . ... more less
- Also Known As:
- Bassets Acre Holiday Apartments Portreath, Cornwall