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“Very pleasant.”

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Bassets Acre Holiday Apartments
Opole, Poland
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very pleasant.”
4 of 5 bubbles Reviewed 29 July 2014

We stayed in the Badgers Watch apartment but, unfortunately, despite some late nights on the balcony, failed to see any wildlife.
The apartments are very clean and beautifully furnished. The welcome is warm and friendly and the pool is great on cloudy days when no-one is brave enough to face the chilly Cornish sea. The gardens are beautiful and a great place for the kids to run around while waiting for dinner. The wifi was fine in the room, too, despite what we had been led to believe.
Why not a 5 star? The apartment is quite small - you could compare it to a 4 berth caravan (although it is more pleasant - especially the bathroom). There is no washing machine although you can give your washing to the hosts to do for you (for a small fee). The electricity meter is prepaid for 7 pounds for the week. Maybe we feel the cold more than others but we had radiators on some of the time and had to top up the meter after about three days. Finally, no fault of Basset's Acre, we just realised that, although Portreath is pleasant, our hearts lie further west or south in Sennen or Porthleven.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Rod_Fricker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 10 August 2014
Thank you for your pleasant review , Unfortunately we dont traine the wildlife or keep them tethered to trees ,it takes time and patience to be rewarded by the presence of Badgers ,Foxes, etc, l am glad you loved the gardens it makes the hard work worthwhile , The apartment is more than adequate for two adults and two children with the balcony giving an extra dimention , Portreath is a friendly residential coastal village not touristy like St Ives , Porthleven etc , a place for the more discerning visitor .
Our very best wishes
Pam & Richard
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45 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Pontypool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We have just returned from a week in Bassets Acre( week of 21st June), this yet again has enabled us to re-set the "stress-o-meters". We stayed in "Squirrels View". The apartment was great, spotlessly clean and very comfortable.
The welcome from Pam and Rich(who are really tremendous hosts) was as welcoming today as it was 23 years ago. We cannot speak highly enough about our times at Bassets Acre.

The pool was a lovely 30 degrees, the sunsets to die for with BBQ's a plenty up on the top decking area with a grandstand view of the superb sunsets over the beach.

I have read some reviews knocking the WiFi and I can state that Pam and Richard have recently had all new systems fitted to the building to improve the connectivity. I experienced no problems at all in getting wifi in the apartment on my ipad. Phone signal in Portreath is fine for EE/Orange but a little patchy for Voda.

The gardens are a sea of tranquility with stunning views. There's the playhouse for the kids, hot tub for the adults and pool for all to enjoy. You will find that you will meet only nice people at Bassets Acre, in a safe friendly and peaceful environment. Space to spend time with the family and relax.

The nearby beach is (300 metres away) excellent, local shops, Atlantic Cafe overlooking the beach and two pubs in the village.(would recommend the Portreath Arms).

We have already booked to return next year to include our grown up children and our grandchild. We can't wait.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TheFishes_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 10 August 2014
We put our heart and soul into our house in the hope that people will understand that a holiday at Bassets acre is more than ,Wi-Fi , Mobille phone , dimentions of rooms , dish washer , the list goes on & on , but for people like this who have gone to the trouble to write a heartfelt review and understand the ethos of what we have been trying to do here for 37 years , we thank you and will always look foorward to welcoming you back as friends.
Kind regards
Pam & Rich
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Bristol, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

Don't be fooled by the claim that the pool is heated and will be warm. It may be heated but in May the pool was freezing. Luckily, the hot tub was fabulous. The Anchorage room was fine. Bunk beds in 1 room and a nice comfy 4-poster bed in the other. Pam and Richard were fabulous hosts. The kids liked the indoor and outdoor games.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GIZ612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 9 June 2014
GOOD is not good enough for us we aim for GREAT,
We put our heart and soul into what we do,
Thats why so many people come back year after year,

The pool costs a fortune to heat and with the help of the air dome cover
never falls below 74deg even in May and usually runs at 85 deg PLUS,

We have a perfect location just a few minutes walk to the Beach , Shops , and Pubs,

I defy anyone to find cleaner accomodation with better facilities.
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East Midlands
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 bubbles Reviewed 10 January 2014

I really wanted to like Bassets Acre. It is pretty pricey - we paid just under £1000 for a week in August, so we had high expectations, but unfortunately they weren't met.

The biggest complaint is that there is no wi-fi at all in the apartment - even though Bassets Acre (and Tripadvisor) advertise the accommodation as having wi-fi. I think it's completely wrong to advertise something, knowing that it isn't true. We were told that some people's devices pick it up, whilst others don't. (Absolutely not good enough.) None of our devices (an apple laptop, ipad and iphone) picked up wi-fi, and i see on here that others have had similar experiences. In fact, another holiday maker from a different apartment also couldn't access wi-fi in his apartment and he had to go to the games room to try to pick it up. The games room is a small, dusty, dark room that is unpleasant to spend time in, so that doesn't help matters.

It was also very annoying not having a mobile phone signal the whole time we were there. My partner and I are on different networks and neither of us picked up a signal. I think Bassets Acre should state that this might be the case on their website. For some people a mobile phone signal is essential.

The television was small, and the picture, annoyingly, froze for a few seconds on a quite a few occasions. It was apparent that there is a problem with the digital connection.

The other major problem was the size of the apartment. It is TINY. We felt very cramped and had to keep some of our stuff outside on the balcony as a way of trying to keep the apartment clean. There is a very small sofa and no other living room seating (only chairs for a small breakfast table). In the second bedroom, there is only room for small bunk beds - there is no wardrobe. This bedroom is more of a cupboard than a bedroom! And in the main bedroom there is only just enough space to squeeze round the sides of the bed (if you were large, I think you would have problems).

The shower in the bathroom is weak, and the sink is TINY - it's like one of those very small sinks you sometimes find in a small toilet in a restaurant. It also needs re-decorating.

The fridge, like everything else in the apartment, was very small and so we struggled to squeeze provisions into it and the floor in the kitchen area is carpeted (very odd!).

There is also no washing machine. The information for the property on Tripadvisor implies there is (it says 'washer'). In fact, a 'service wash' at £5 a go (£7 if dried too) is offered. Not good value in my view.

It seems to me that the very high prices charged for this accommodation are because of the outside space. It is great having access to a pool and a hot tub, but even this wasn't quite as nice as I was hoping. The shallow end of the pool isn't very shallow, so not very good for small children, and the water was quite cold. Also, unlike the impression given by the photo on the website, even on very hot days, the dome cover was kept on. The hot tub too could have been hotter.

The gardens and viewing platform other reviewers mention are all very nice. It seems to me quite a lot of thought and money has been invested in the outside space. However, this doesn't make up for the poor quality of the accommodation. I realise nothing can be done about the smallness of Badgers Watch, but a complete re-decoration, sorting out the problems with wi-fi and installing a power shower would help improve things.

At the moment the accommodation really isn't worth the price. I have stayed in far superior apartments in Cornwall for less money. In fact we had a second week in Cornwall and enjoyed a much better, more spacious, beautifully decorated apartment (with a power shower and jacuzzi bath) for more than £200 less than Badger's Watch.

Room Tip: Don't stay in Badger's Watch!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sian71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 9 June 2014
We now have a new Free Wi-Fi system in ALL apartments.

Being in a small coastal village in a valley we have limited phone signal
please check with your supplyer, if essential get an EE sim.

Badgers Watch, is one ouf our best loved apartments which has 90% re bookings
We find it incredible to believe your comments which are insulting & deeply upsetting for us.

We are passionate about our house which has taken 37 years of dedication
to reach the high standard we have today,

The pictures shown on our website are taken by us ,they are accurate, there is no trick photography , you must decide for yourselves why anyone would leave such a review.
Pamela Christ
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Kettering, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

This is one of those finds where you find that those seemingly insurmountable challenges that plague our everyday lives become insignificant. The sea air and the peaceful haven have made this a real treasure.
The owners were particularly friendly and welcoming and I was able to relax ...and have peace from my normal busy life with 2 very young children ...4yrs and 16mth old baby... with a dip in the pool and the luxurious spa. The children loved the garden and made the most of the indoor facilities too with toys and games when the weather was not pleasant. The proximity to the seaside and the beach was a great advantage. It meant that we did not have to take the car with us .
Both children loved it. I hope to revisit this gem again next year.
Knight L.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 9 June 2014
Thank you for taking the time to write such a lovely review , it makes all the hard work worthwhile,
We are lucky to have such smashing people stay with us who understand the ethos of what we have strived to achieve over the years , Our home is your home.
Warmest regards
Pamela & Richard
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West Ham, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2013

We have just returned from a weeks stay at Bassets Acre. We booked quite late and though Portreath wasnt our choice of destination it was a great place to locate ourselves to discover Cornwall. Portreath is a small village near St ives and within a 30-40 min drive to some great sites.

Upon arrival we were me by Pat and Richard (the owners) and shown our apartment. everything was as advertised, our apartment was Sea Whisper a one bedroomed self contained apartment which was very clean and had everything we required. There was a pull out bed in the living room, though we put our 4 yo son on an air bed that we brought for ease.

The covered pool is excellent for rainy days or after a day out and the hot tub is a great place for the adults and older children to get a relaxing soak. There is a games room as well that can keep the little ones content for some time as well as the garden with a climbing frame/slide and table tennis.

There are several BBQ dotted around the location, but check out the lovely rear garden and the summer house with BBQ and seating for great views of the sea and the wonderful sunsets.

Everything else is really covered in the other reviews posted here.

Internet wasn't available in our apartment but is in the games room, and Portreath like most of Cornwall has poor mobile phone signals, though a little inconvenient when planning trips we quickly got into the vibe of getting back to the good old days and talking to other guests and Pat and Richard who gave great advice on where to visit and the best way of doing things. Like don't think about driving into St Ives and get the park and ride train from Lelant.

If you like golf visit the Tehidy Golf Club (5 min drive) for a lovely course, and go for 5pm tee off times for deals on buggies and green fees but check there is no tourny on.

If you want to eat in one of the three pubs in Portreath then check out the specials at Bassets Arms for fresh fish.

if we ever come down to cornwall again would def stay here. perfect in every way!

Room Tip: Call Pat and talk to her aout your requirements, she will def help you get the most out of your trip...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 12 August 2013
Many thanks for sharing your holiday with us , it was our privilege to meet you and your lovely family and to share time and wine up on the deck , and what awesome sunsets weve seen .
Hope to see you all again if the future .
Our very best wishes
Pam & Rich
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Gloucester, United Kingdom
1 review
5 of 5 bubbles Reviewed 6 August 2013

2013 is our fifteenth year at Bassets Acre, and every time we visit we are made to feel part of the family. Our children (now 33 & 28) still want to come with their partners. Lovely apartments with stunning views and gardens; so much to do and see in and around Portreath. Swimming, surfing, fishing and much more. Relax in the evenings with a BBQ and a bottle of wine and watch the sun sink slowly down to the West. Pam and Richard are wonderful hosts, and we are already making plans for a return visit in 2014; it can't come soon enough.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bassets63, Owner at Bassets Acre Holiday Apartments, responded to this review, 8 August 2013
Our greatest assets are our valued Friends who have been with us for many years and we
look forward seeing you all again next year.
Thank you for taking the time and trouble to write such a sincere review.
Looking forward to the fishing trip.
Warmest regards
Pam & Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bassets Acre Holiday Apartments

Property: Bassets Acre Holiday Apartments
Address: Glenfeadon Terrace | Portreath, Portreath TR16 4JU, England
Region: United Kingdom > England > Cornwall > Portreath
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Speciality Lodging in Portreath
Number of rooms: 6
Official Description (provided by the hotel):
Basset Acre ~ We are just a few minutes walk to the,Beach,Shops,Pubs & Restaurants, Our grand historic house encapsulates six high quality unique self-catering 1 - 3 bedroom apartments.We are set in one acre of sub-tropical gardens with Sea views & BBQ's. Our unique air dome covered swimming pool and hot tub spa are the ultimate in relaxation.Also: Games room & children's adventure play area with table tennis. The stunning coast path & wood land walks are in easy reach. We also have private car parking.We are in the heart of Portreath but have a quiet location & are very central for visiting all of CornwallWe have been resident owners of Bassets Acre for 37 years and are on hand for all your needs . ... more   less 
Also Known As:
Bassets Acre Holiday Apartments Portreath, Cornwall

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