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All reviews elite club emerald restaurant noble restaurant fresh restaurant beach bar rhodes town main course sea view main building breakfast and dinner half board star hotel rooftop restaurant beautiful hotel private beach plenty of sun loungers every evening
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Reviewed 3 September 2013

we were 2 women spending 5 days
Hotel is location is perfect. i love this part of the island, beach is wonderfull, the city is 10 minutes a way by bus which arrives often and is beside the hotel.
the hotel itself is new and beautiful. rooms are great, service is good food is versatile

Room tip: cchoose a room viewing the pool and the beach
Date of stay: October 2012
  • Trip type: Travelled as a couple
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Thank daf12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded 6 September 2013

Dear Valued Guest,
Thank you for your very favorable review as well as for taking the time to post it on Tripadvisor. It is greatly appreciated by all of us here at Elysium Resort & Spa.
Thank you ever so much for highlighting the food services and hotel location in your review and above all for the rewarding comments made regarding our luxury rooms and hotel facilities.
We look forward to welcoming you back in our hotel should your future travel plans call for a trip to Rhodes.

Warm Regards,
Elysium Resort & Spa
Customer Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

I had many problems with wi fi. They don't offer wi fi in rooms. wi fi in lobby is very difficult to connect and VERY VERY slow. I try to connect many times and ask stuff to help me, but no result.

Also stuff was very slow all time. They as indifferent to most of my requests.

Date of stay: July 2013
  • Trip type: Travelled with family
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4  Thank banker_ru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded 3 September 2013

Dear Valued Guest,
We are very sorry to read that there was a reason to be dissatisfied with your stay at the Elysium Resort & Spa and wish to offer our sincere apology for any inconvenience caused to you.
However we would like to mention that your last negative comment regarding our staff is not fair and does not represent the great efforts our dedicated staff does to satisfy all client needs and requests. Additionally having a clear picture form the reviews that are being published in Tripadvisor ,we would like to state that the majority of our guest are satisfied by the friendliness and attentiveness of our professional personnel.
As stated in prior answers in Tripadvisor reviews as well, Elysium was implementing a major maintenance in its Wi-Fi network during the last the last period and as a consequence some minor connectivity issues have emerged. This is not a problem that has only to do with the hotel itself but with network issues that have been raised by the renewal & maintenance of the whole local internet network by the telecom supplier. We are pleased to inform you that improvements have already been finalized and all issues regarding internet connectivity have been solved.
We hope that should your future travel plans call for a trip to Rhodes that you might consider giving us another chance to show you why Elysium is considered to be amongst the top five star hotels in Rhodes our guests have ever visited.
Best Regards,
Elysium Resort & Spa
Customer Services Department

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Reviewed 31 August 2013

Best hotel we ever stayed in! Everything clicked at this hotel! Best location and beach on rhodos. Food and service was great! All the members of the staff where very friendly and polite. Would go here again if it was not for the fact that we always want to travel somewhere new!

Date of stay: August 2013
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Thank Fcsonen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded 3 September 2013

Dear Valued Guest,
Thank you for your positive comments and for taking the time to review our hotel on Tripadvisor. This is greatly appreciated by all of us, managers and staff alike.
We are very pleased to read that you found all aspects of our resort to be of high standards, namely the staff friendliness, the resort location and hotel facilities.
Once again thank you for the feedback provided and very much hope to have the opportunity to welcome you again in Elysium Resort & Spa if you visit Rhodes in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

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Reviewed 30 August 2013

Definitely highly recommend this hotel. Stayed there 10 nights in mid-late August. We (family of four with two mid-teenagers) received drinks as we checked in, there was complimentary water and wine in the room, we had previously emailed and requested interconnecting rooms which we got. And we were not Elite, this was in Deluxe room with sea view, 3rd floor, main building (seems this was the only option for a party of four, the website advertises suites as only suitable for maximum 3). A very safe Blue Flag beach, lovely large pool, gym and spa, I'm sure the hotel was full but it never felt like it. The staff were brilliant, special mention to Petroella and Tasos in Emerald restaurant who looked after us every night, dinner under the stars (and loved practising our Greek with them!).
Yes, the service wasn't especially fast in the poolside bar or beach bar ... but what's the rush, we were on holiday, relaxing, not stressing ! Although interesting to see a change of behaviour at the pool bar when the manager turned up at lunchtimes, suddenly he had the staff all running around ! A good and clean hotel, very well laid out, the variety of food morning and night in Emerald was amazing. A well stocked onsite mini market with reasonable prices too. And a waterpark just down the road for the kids ! We had free wi-fi too. For a five star hotel I would have expected tea/coffee making facilities in every room (not just Elite). and we did pay €40 for a late checkout (1800 hrs), others have commented they were not charged. Please can I have my €40 back ?
Overall a top holiday hotel destination, well located and would highly recommend it.

Date of stay: August 2013
  • Trip type: Travelled with family
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Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded 3 September 2013

Dear Valued Guest,
It is always a pleasure to read such positive comments from our guests as well as to know that you would highly recommend our property to other holiday makers. We are very happy to read that you had an excellent holiday and that you found all aspects of our hotel to be of high standards namely the hotel facilities, staff friendliness & attentiveness and the resorts private beach.
Furthermore our resort is proud of the excellent food services it offers and your generous comments regarding the service of the Emerald Restaurant are the best way to reward all of us here at Elysium.
On behalf of the management and staff we would like to warmly thank you for the positive comments made and very much hope to have the pleasure to welcome you back in our resort in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

We had a fantastic week at Elysium. The hotel is beautiful, with excellent views and facilities. The restaurants and bars were very good, and the level of service we received was faultless. We really felt that all the staff were bending over backwards to make our holiday perfect; nothing was too much trouble for them.

Date of stay: August 2013
  • Trip type: Travelled as a couple
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Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded 3 September 2013

Dear Valued Guest,
We greatly appreciate the time taken to review our hotel and we would like to take this opportunity and warmly thank you for the positive comments made. Furthermore it is always rewarding to read such positive comments about our resort and we are very happy to note that you had a fantastic holiday experience.
The majority of our guests are very happy for our staff professionalism both in terms of high standard services provided as well as with the friendliness and extra care every dedicated client need is handled and we appreciate for pointing this out.
On behalf of the management and staff we would like to warmly thank you for the positive comments made and very much hope to have the pleasure to welcome you back in our resort in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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