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“Not five star”

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The Kresten Royal Villas & Spa
Ranked #7 of 20 Hotels in Kallithea
Reviewed 18 October 2013

Came back on 6th October after a 10 night stay at The Kresten. First the good points, the actual hotel is very nice, everything quite new as it has only been open since 2011. We had a deluxe room with a sea view, which was very spacious with a lovely en-suite with a Jacuzzi bath! Both swimming pools are good but freezing cold. The staff were all great, friendly and polite. Now the bad points. The food was very poor, always luke warm which I personally hate and immediately put me off. The dining room was more like a canteen with only paper napkins, even in the evening when you would expect linen napkins in a 5 star hotel. Every time we sat at a table there was always something missing. You were very lucky if there was a salt and pepper often only one or the other. At breakfast they would bring cups and saucers but never teaspoons, we found where they kept them and used to help ourselves! The maid service in the rooms was not very good, very little cleaning done. The one teaspoon was in our room for the whole holiday never washed and by the tenth day was brown! One day we had tidied our beds a little so that day the maid never touched them. The only good thing she did change the sheets about three times. We would not return to this hotel.

  • Stayed: September 2013, travelled with friends
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1  Thank ossieSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 October 2013

From the minute we pulled up outside the hotel I was impressed and so were the rest of my wedding party when they arrived a week later. 33 of us stayed in total 2-16 oct. Hotel was beautiful, staff were friendly, food and drinks were nice(and I'm fussy).

We were upgraded to a junior suite with private pool with it being our wedding which was lovely and the staff couldn't have done more for us. They helped us welcome our guests in style with champagne at reception whilst they were checking in and moved their rooms to make things easier for those with little ones. Penelope on reception and Elena in the restaurant had great customer service skills and always had time to smile and speak to us. The staff work day and night and are always professional.
Yes the pools are freezing and there is little entertainment but I didn't see this as an issue at all. Rhodes Town is a short taxi ride away with lively bars and great restaurants and the hotel has the beach where the sea was lovely to swim in. Visit kalithea springs is a must its a beautiful place (our wedding venue) and we all went back the day after to eat and go snorkelling.
I honestly couldn't recommend this hotel enough and we will be visiting again to celebrate our anniversary.

  • Stayed: October 2013, travelled with family
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

My Husband and myself stayed at this hotel for 7 nights. The reason we chose to go to Rhodes was to celebrate our 30th wedding anniversary. We arrive4d at the hotel around 11.00pm after an hour transfer which was meant to be 25 mins so were pretty tired so did not do much investigating that night but did manage to get a drink in before the bar closed at midnight. We were quickly taken to our Junior suite with a sea view. The room was excellent very clean and spacious with tea and coffee facilities in the room (not what you get in many all inclusive holidays). We had a look out of the window and could just make out the sea, as it was dark. However when we awoke the next morning wow we had a fantastic view which I think was one of the best in the hotel. There was not really a beach to walk on only rocks, but two great pools with lots of sunbeds.The staff everywhere were really friendly except for one girl in the main restaurant. The food was of a good quality and plenty of choice, again you don't always find this in an all inclusive. The cocktails were very good with a large choice including fizz mmmmm. The only down side was the lack of entertainment in the evenings. We can't comment on the spa as we did not use it, but did use the massage chairs. There was not much to do outside the hotel but there was a good bus service into Rhodes Town and Falaraki. We don't usually return to a place and if we do tend to stay somewhere different, but we would actually return to this hotel as we had a great time there.

Room Tip: Worth going for a full sea view.
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  • Stayed: October 2013, travelled as a couple
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1  Thank swallington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We stayed at the Kresten Royal from September 28 to October 8th.Having read some recent reports I have to add my own experiences. I do agree that it is not a 5 star hotel in the sense that a UK hotel would be categorised as 5 star; I was warned about the differential between Greek and UK grading previous to my visit. However, as a modern resort style hotel I found it to be perfectly acceptable for a week's break . The food is not of the highest standard and one week's buffet meals are enough, there is bound to be a degree of monotony; the Italian restaurant was however fine in my opinion. I found the hotel to be efficiently run, we had a problem with the room safe which was addressed within minutes, staff were always pleasant and friendly and the standards of cleanliness and safety (fire precautions etc.) seemed to be high. I was pleased with the size of our room and the view from the balcony over the bay (we were in the main building). I would use this hotel again bearing in mind realistic expectations, our all inclusive holiday was very good value for money

  • Stayed: September 2013, travelled with family
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1  Thank Recorder44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

went to kresten royal june 2013 . not as clean as previous year but staff very pleasant and helpful. still had relaxing week. room not as pleasant as previous visit .
food okay but after 1 week was repetitive. staff always helpful and pleasant.

  • Stayed: June 2013, travelled with family
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Thank jeanettep64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

review by lakedistrict is spot on. we arrived to find one of the chairs on the balcony broken. we were informed by reception that the hotel was full so they had no spare ones.. this wasn't replaced in the two weeks we were there. that isn't 5 star treatment. staff were always good but not enough of them. tea spoons were a very rare sight. its not a bad hotel. but with a bit more effort by management it could be better.

Room Tip: don't pay for a pool room as most of them never get the sun.
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  • Stayed: September 2013, travelled as a couple
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1  Thank golftraveler503933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

We stayed for a week 5-12 October and this has to be the most disappointing holiday I have ever had. Abysmal food, no entertainment and stuck in the middle of nowhere. True, the hotel is very grand (well, the reception is), until you realise, that the bar and communal areas resemble a posh airport lounge. The place has absolutely no atmosphere, and the only 5 star thing about it was the staff - I feel incredibly sorry for these people that work so hard and keep smiling. First Choice take note - this hotel is NOT a 15 minute walk to Kailthea - we walked for 40 minutes along what resembled the remains of a building site and still didn't find Kalithea! We are not slow walkers either.

The food was shocking....cold, repetitive and very bad quality - how on earth can a 5 star hotel think it is acceptable to serve spag bol every single day (lunch & dinner!!!!) Not a slice of bacon to be found anywhere and most of the food was processed muck. The meat was fatty and cheap. I have never eaten such junk in my life - vile and certainly not 5 star.



In summary, if you like decent food, a stroll in the evening to local tavernas, a bit of entertainment and a poole that isn't freezing (I did not go in the pool once during my holiday!!!!) then this plce isn't for you. There is nothing "Royal" about it at all. Never again.

Room Tip: Don't go!!
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  • Stayed: October 2013, travelled as a couple
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1  Thank DebbieF70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kresten Royal Villas & Spa

Address: 6th km Rhodes -Kalithea Ave., Kallithea 851 00, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Kallithea
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Kallithea
#5 Romantic Hotel in Kallithea
#6 Luxury Hotel in Kallithea
#6 On the Beach Hotel in Kallithea
#7 Family Hotel in Kallithea
Price Range: £82 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kresten Royal Villas & Spa 5*
Number of rooms: 203
Official Description (provided by the hotel):
The Kresten Royal Villas & SpaThe HotelThe luxurious newly build The Kresten Royal Villas & Spa, stands majestically on the magnificent Kallithea sloping hillside by the sea offering transpire great class, impeccable taste in seductive and stunning sea views of the Aegean, lies an ancient quarry site, (from which stone for the fortification of the City was excavated during the ancient and medieval ages), for unique privacy and relaxation.Everything composes an unforgettable picture. Aesthetically premises, breathtaking nature, warm and kind hearted people with a tradition of excellence in service, dedicated to your well being. Is situated 5,5 km from the famous UNESCO world heritage monument, medieval old town of Rhodes and within walking distance from the recently restored Kallithea Mineral Springs.Paying meticulous attention to cuisine excellence while attracting and employing friendly and helpful minded personnel, we strongly believe that “paying attention in every detail makes a hotel great”.Rooms & SuitesWhatever your choice might be… we have it…Make your choice for your accommodation in our hotel fromDouble roomsJunior Suites SuitesIf you don’t want to walk until the pool, or you want more privacy for your vacations you can choose from ourVillas with private pool:Villa Junior Suites with swimming poolRoyal Suites with swimming pool Our Arrival Offer consists ofBottle Of water, basket of fresh fruits, tea & coffee making facilities, bathrobes, slippers, towels for the beach and shower amenities. In every room you can findSatellite TV, Telephone, fridge, Safety deposit Box and Internet connection through EthernetDiningThere is a famous Greek phrase, “I agapi pernaei apo to stomachi” which means that love is getting bigger and stronger from good Food, and we are ready to offer you a wide variety of choices, top quality and the spirit of the Greek service. Our Food and beverage program was made with our guests’ satisfaction in mind. General All Inclusive Terms:The hotel offers the use of the theme restaurants, included in the ALL Inclusive program, twice (2) per week, instead of dinner at the main restaurant. A reservation is required, at least one day earlier, along with the special meal voucher provided at the hotel reception, upon arrival.Alcohol consumption is allowed to adults only. You may order two drinks per person, at a time.Dress Code: During Dinner at all available restaurants gentlemen must wear long trousers.FacilitiesDuring your Stay you will be surrounded by our state of the art Sport facilities, the newest machinery in our Gym and our variety of pools. You can take a look at our in-Hotel store or you can relax at our spa. 1 external Pool with Sea Water2 external Pools with Sweet Water1 Children’s Pool1 Indoor Pool (Heated)Tennis CourtsFootball Court 5x5Basketball / Volleyball CourtGymSpa (Not Included In the All Inclusive)Super Market (Not Included In the All Inclusive)MeetingsInterested in business? Interested in planning incentive trips for your company? Making a convention? Now combine all these thoughts with a spectacular location, and leisure facilities and you will get an unforgettable experience of business & relaxation at the same time.The Convention Centre, “Golden Hall” is an autonomous building with its own separate entrance and lobby, seats 500 participants and it is equipped with state of the art simultaneous translation facilities as well as divisible smaller meeting rooms, a business center, VIP lounge, press room and a bistro styled coffee shop, makes it ideal destination, for incentive groups.EntertainmentYour entertainment during your stay is as important as your relaxation & dining experience.Except the usage of our facilities for athletics like tennis, basketball, football, volleyball and our gym, Our Animation Team is at your disposal with:Children Activities & playgroundMorning gymnastics & daily activities. Mini Disco for our little customers& Spectacular Shows for your evening entertainmentWeddingsHoneymoon Memories are simply moments that refuse to be ordinary. Falling in love is the magical moment of everybody’s life and our resort is a honeymoon destination, simply once experienced never forgotten.The Kresten Royal Villas & Spa is ideal for an unforgettable wedding ceremony and reception, for special memorable moments, for quiet and relaxing Holiday.SpaFeel free to relax in our new spa facilities and treatments from day 1. Our professional trained staff and our newly made spa facilities are waiting for The biggest star of your vacations…You! A variety of treatments and a world of body relaxation have opened their doors for you.Our Superb Mediterranean Spa gives you the opportunity to indulge yourself with using its exclusive natural products, and unforgettable service. A wellness center with fully equipped gymnasium and Spa with steam bath, sauna, different massage - wellness treatment rooms and an indoor Pool, shall be at your service. ... more   less 
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Also Known As:
The Kresten Royal Villas Hotel Kallithea
The Kresten Royal Villas And Spa
The Kresten Royal Villas & Spa Rhodes, Greece

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