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“We came for a family wedding.......”

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Worsley Park Marriott Hotel & Country Club
Ranked #1 of 2 Hotels in Worsley
Certificate of Excellence
Reviewed 9 August 2014

.....and as we are from out of town, stayed two nights here. Rooms are excellent, much more spacious than we expected, really comfy beds. We went out for dinner close by, as we were meeting other relatives from another hotel. We all had a great get together in the bar pre-wedding and after midnight too. Staff were excellent.
Breakfasts on both mornings were great. Fabulous surroundings and golf course if that's your thing.
We would certainly consider staying here if we were flying from Manchester Airport in the future as it's not that far away.

Room Tip: Mobiles only worked in reception area or outside
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank BaxterFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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689 - 695 of 1,204 reviews

Reviewed 9 August 2014 via mobile

after an exciting morning shopping for an outfit for my daughters wedding we decided to celebrate by having lunch here as it looked such a lovely place. we seated ourselves and then after 10 minutes without anybody approaching us we went to the bar to order drinks and ask for menus. we were given menus and told that somebody would come to the table to take our drinks order. A further 10/15 minutes passed and we went back to the bar to order drinks and we're again told to go back to our seat and somebody would come. A waiter came a few minutes later and apologised saying they had a funeral reception in another room and that's why they were busy We ordered our lunch and the drinks. The drinks arrived some 20 mins later with the waiter asking "would you like me to open your wine" and then "would you like me to pour it for you". The food arrived over half an hour later. The wine was decidedly average and the food marginally better. you would assune that the extortionate prices are for the service but on this occasion it was non existent Staff seemed very poorly trained to be working in a restaurant of such caliber. could definately do better.

Stayed: August 2014, travelled with friends
Thank AgnesWal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard W, Manager at Worsley Park Marriott Hotel & Country Club, responded to this reviewResponded 11 August 2014

Thank you for taking the time and sharing your experience with us here at Worsley Park, A Marriott Hotel & Country Club. I apologize that your recent visit to Chimney Bar was not satisfactory and appreciate your feedback

You’re a valued customer; everything we do is aimed at providing you with an excellent experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. On your next visit we would like to do something special for you.

Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

Bernard W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed 2 nights as was visiting a venue in Manchester so opted to stay out of the centre.This was a good choice and would stay here again if in the area ,the reception staff were all very helpful and our room was pleasant and spotless.
The swimming pool was excellent and not overcrowded although it has a lot of members .
Breakfast was better the first morning but only because there were fewer people and the staff had time to serve us tea and coffee whereas the second morning you helped yourself but people kept wandering off with the pots to their tables also with the milk but that is the thoughtlessness of guests .
Bed was very comfy and bedding of good quality. Ice machines situated on all floors didnt work very well but a phone call to reception was dealt with straight away and ice delivered

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank leoconstructions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

One night stay at this beautiful hotel on the western edges of Manchester England. Room excellent and a superb night's sleep prior to a big day of work at a local major sporting venue.
Regrettably I had to wait over an hour for my meal last night due to a stupid error when another diner was given my meal. Apologies were made but no offer of restitution.
When the meal finally arrived it was very good.
Breakfast was also not without problems. Food quality excellent but the scrambled eggs were stone cold.
Some attention needed to detail given the prices charged.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Guy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard W, Manager at Worsley Park Marriott Hotel & Country Club, responded to this reviewResponded 7 August 2014

Thank you for taking the time and sharing your experience with us here at Worsley Park, A Marriott Hotel & Country Club. I apologize that your recent stay was not satisfactory due to a few shoirt falls,You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. As a gesture of our good will, we would like to offer a complimentary upgrade for your next stay. Please contact me directly when you are ready to make your next reservation.

Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.



Bernard W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

I stayed on business for one night room only, and overall was satisfied. I would echo most of the positive comments made by other reviewers, however for the price I paid they do have a couple of opportunities to improve. Firstly air con in rooms is common place in many hotels these days, and since the windows here have restricted opening the room was very warm, although there was a desk fan. Secondly there was no mobile signal in my room, and taking this into account I would expect wifi to be included in the room rate and not as an additional extra. Finally, I requested a quiet room, but was allocated a room where most other guests on the same floor needed to walk past, and the window opened onto a walkway to the leisure facilities, so clearly they had taken no notice of my request.

Otherwise I had a reasonable stay.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank LittleDollyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

We stayed in this hotel on a Friday night. Pleasant "countryside" surroundings and yet only a ten minute drive to the Trafford Centre. It was as a good hotel should be: pleasant staff, good facilities with everyone and everything being very efficient.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank UKPinkPanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

Stayed overnight for a meeting and found this hotel to be spot on. Good gym and swimming pool for something to do in the evening and you can go for a short walk around the golf grounds. Stayed at other hotels in the area and found this one the best. Plenty of parking as we'll so your not searching for hours for a space when you arrive a little bit late!

Stayed: July 2014
Thank callcentreboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Worsley Park Marriott Hotel & Country Club

Address: Walkden Road | Worsley Park, Worsley, Salford M28 2QT, England
Region: United Kingdom > England > Greater Manchester > Salford > Worsley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Worsley
Price Range: £68 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Worsley Park Marriott Hotel & Country Club 4*
Number of rooms: 158
Official Description (provided by the hotel):
A vision of Victorian elegance, the Worsley Park Marriott Hotel & Country Club offers a tranquil countryside escape. Featuring an 18-hole championship golf course and on-site spa, our hotel boasts a seamless blend of luxury and comfort. Situated in Manchester, we offer ideal proximity to all that the city has to offer. ... more   less 
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Also Known As:
Worsley Park, a Marriott Hotel And Country Club
Marriott Worsley
Worsley Park Marriott Hotel & Country Club Greater Manchester
Worsley Marriott

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