We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Alexandra House
Nearby Hotels
US$133
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$93
Marriott Hotels
View Deal
  • Free Parking
  • Pool
US$82
Travelocity
View Deal
  • Free Wifi
  • Free Parking
US$53
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$50
Priceline
View Deal
  • Free Parking
  • Restaurant
US$99
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$83
HolidayInn.com
View Deal
  • Free Wifi
  • Free Parking
US$59
Travelodge
View Deal
  • Restaurant
Thistle Express - Swindon(Swindon)(Great Value!)
US$81
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$56
Expedia.com
View Deal
  • Free Wifi
  • Breakfast included
US$178
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Restaurant
US$72
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Jurys Inn Swindon(Swindon)(Great Value!)
US$77
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$74
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$81
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,107)
Filter reviews
1,107 results
Traveller rating
330
376
218
109
74
Traveller type
Time of year
LanguageAll languages
More languages
330
376
218
109
74
Show reviews that mention
All reviewsconference hotelhousing estateleisure facilitiessteam roomrestaurant managergood sizeevening mealpool and saunatrouser pressbar pricesbuffet breakfastquiet locationmodern hotelwaiting staffnight breakpublic areashash browns
FilterAll languages
Updating list...
844 - 849 of 1,107 reviews
Reviewed 7 October 2013

Absolutely awful weekend from start to finish! Arrived at the hotel afternoon of Friday 4th October. Checked in and given basic/general hotel info - we were booked in on two nights dbb rate but not given any info on the dinner allowance etc. reception staff were pleasant but went down hill from there! Our reservation for dinner was at eight in the restaurant however we were ready to leave the bar by twenty to as it was full of wedding party guests so were given our table early in the restaurant - our starters came out so quickly you would think that mystic meg worked in the kitchen and knew what we were going to order but we then waited over an hour for our main meals - as did four other couples in the vicinity! It was like an episode of faulty towers! We allowed this on the first night due to the wedding and a booking of 50 for a family reunion putting it down to the fact that they were over stretched - the staff seemed to work really hard and the manager swanned around not actually doing anything to ease the situation. The food was awful quality and really not worth the wait. Breakfast was just as poor the first morning. Before our second dinner in the restaurant which we were not looking forward to, we visited the leisure club. Used the gym facilities which were good and also the pool, steam room and jacuzzi. My wife slipped on the step entering the jacuzzi and caught the bottom of her foot on a jet in there which ripped off a chunk of her skin at least the size of a twenty pence piece. There was a lot of blood due to the water and no one around to help so she had to walk to the changing rooms leaving a trail of blood in the pool area and changing rooms. Once dressed we went to the main hotel reception to report this as there was no one else around at all. My wife was given three plasters and the receptionist took our room no. It was Shambolic to say the least. Dinner the second night was just as horrendous: we had just finished our starters and were asked if we wanted to order our desserts now!? We couldn't wait to leave! Was an absolute shame that the organisation and service of this hotel have made it the worst experience we have had as we visit numerous hotels and generally enjoy a majority of star ratings/ experiences but this was like a concentration camp. We had to ask for tea and coffee at breakfast the next day, had to ask for bread to use the toaster; principal Hayley really need to look into this as a matter of urgency! When checking out my wife asked about putting the in the jacuzzi into an accident book; she was told that this would be done at her request but was not necessary. She was also told that we owed for two glasses of wine on our bill however we had paid for our drinks (beer & martini) at the bar both nights so did not charge any items to the room at all. When she explained this she was told that the charge was in fact not even for a date that we had been staying at the hotel?!

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank stephen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayMckibben, General Manager at Alexandra House, responded to this reviewResponded 8 October 2013

Dear Stephen G,

Thank you for sharing your review with the Trip Advisor community.

Please accept our sincere apologies for the shortfalls in service that you experienced during your stay. This is certainly not indicative of the standards normally associated with the Hotel, and we will be discussing your comments at length at our next Management Meeting to ensure that improvements are made.

Our Guest Relations Manager will be in touch with you directly to discuss the issues raised.

Kind Regards
Ray Mckibben
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013 via mobile

After a couple of disappointing 1 night dinner B and B stops at other hotels this was a gem of a place to find. Nice room with friendly staff. The food was outstanding however both the dinner and the breakfast were out of this world. Very happy bunnies.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayMckibben, General Manager at Alexandra House, responded to this reviewResponded 8 October 2013

Dear Scott M,

Many Thanks for your review on Alexandra House, We like to offer a variety of food options and the Kitchen Team work hard to ensure all food is of a high standard, I'm pleased that you found all our staff friendly and your comments will be fed back to all departments.

Kind Regards

Ray Mckibben
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

Stayed here for a 2 day conference, good facilities and lovely food. Staff were very friendly and helpful, although the maitre d' was rather over zealous/agressive in his busyness to serve a large group and I felt that my dinner was thrown at me! My room had everything I needed and was comfortable although lighting could have been brighter and the blind did not reach the bottom of the window.

Stayed: September 2013, travelled on business
Thank DevonNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayMckibben, General Manager at Alexandra House, responded to this reviewResponded 8 October 2013

Dear Devon Nat,

Thank you for your comments about Alexandra House, I'm glad you enjoyed our facilities and food.
I will feed your comments about the service you have recieved in the Restaurant, but this is not the standard that is usually received within the Hotel.

Kind Regards,

Ray Mckibben
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

I spent 3 nights here on a business trip. Usual corporate geared hotel, room very clean and comfortable. Large bar area with coffee machines,fruit and pastries great if you do not want a full breakfast. Food was ok a college did have a dodgy meal but overall the hotel was a good experience

Room Tip: All rooms seemed the same just varying distances to walk
  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LouNics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayMckibben, General Manager at Alexandra House, responded to this reviewResponded 8 October 2013

Dear Lou Nics,

Thank you for sharing your review with the TripAdvisor community,

I'm glad that you found our Buffet Stations enjoyable, and we like to offer a variety of different food options throughout the day.
I will feedback the comments made about food quality to our Kitchen Team, who endeavour to produce meals of a high standard.

Kind Regards
Ray Mckibben
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2013

spent the weekend here on a scrapbook weekend. we had a wonderful time, the hotel is brilliant, the staff really helpful and friendly and the food was amazing! thank you for making our stay ao enjoyable,

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lookseeengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayMckibben, General Manager at Alexandra House, responded to this reviewResponded 8 October 2013

Dear Guest,

Thank you for your lovely comments about Alexandra House, We really focus on providing a great service to all our guests and I will feedback your comments to our team.

Kind Regards,

Ray Mckibben
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews