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Craigellachie Hotel
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Reviews (639)
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All reviewsquaich barwhiskey barsteakcharming hotelsingle maltpublic roomsfirst classscallopssconeswonderful weekendmalt whiskyrelaxing breakbreakfast roomlovely roomstayed here for two nightslittle touchesfood was lovely
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383 - 388 of 639 reviews
Reviewed 11 October 2013

This was a very impressive country hotel with a whisky collection to die for.

The staff were very friendly and the wifi was hassle free and provided complimentary.

Unfortunately when we wanted to eat in the bar downstairs at 4pm we were told there was no food available (not even bar snacks like crisps!) so we ate at the old Glenavon Hotel now called the Highland Inn.

It's a shame we couldn't stay more than one night and enjoy the world famous Quich Bar which I think is being renovated.

  • Stayed: October 2013, travelled with family
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1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

The building gives you the feeling that you are going to step back in time, the rooms large and spacious and the whiskey on show and available makes you feel that this will be a time to get some fresh air and then relax and enjoy a good evening meal and in the morning a hearty breakfast to set you up for the day! How wrong, the staff need training on how to handle customers, they obviously have a war on between the chef and the rest of the team and the chef seems to be winning! The food cooked well but portions that had most diners wondering if more was to come and at breakfast do not move from the regimented order set up by the chef or their is a tantrum to follow between the terrified waiters and kitchen. Sadly we gave up on dinner after the second night as no change in menu so a long round trip into Elgin to get choice and courtesy. The management need to get a hold of this team and make it one that understands what customers expect.

  • Stayed: September 2013, travelled as a couple
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Thank Burrows_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013 via mobile

This was my sixth visit and probably the last.
The hotel was originally family Run, then was art of Oxford hotels and has now become part of bespoke hotels.
But it is now far from bespoke.
Every request was met by a negative attitude and response, the service was pedestrian to be polite.
The staff were extremely young and seemed to be clueless as to the standard of service they light to be providing, they are crying out for leadership and training by someone who knows how it should be done, enthusiasm is not enough.
To finish on a positive note the food was excellent but nearly everything on the menu was at a supplementary cost which is annoying, just price it properly in the first place.

  • Stayed: October 2013
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Thank twoshortplanks56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

We stayed here whilst on a whisky tour and where greatly impressed by the restaurant and the friendly staff. We also did a whisky master class and this was excellent and worth every penny. The guy who did this was great, unfortunately I cannot remember his name, but he was a star great knowledge and funny stories. He will discuss whisky choices with you to make sure you have the best possible class. The restaurant food was outstanding, we had booked DB&B and was surprised but pleased that there were no add ons when it came to dinner as there often are. The menu was presented and you chose your meal from it, great service Craigellachie and well done to you. Will definite visit again.

Room Tip: Try to avoid the ground floor it can be a little noisy.
  • Stayed: November 2012, travelled with friends
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Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

Last weekend my wife and I went to the craigellache hotel hoping to have a bar lunch. The hotel has a large sign outside the entrance which states meals served all day .. All welcome. The hotel was completely empty and we seemed to be their only customers. When we enquired about the possibility of lunch for two ..the waiter showed us to our table....gave us the menus .. Took our drink orders and left .. Returning a few moments later with our drinks. He left .. Only to return a few minutes later to tell us the Chef was too busy preparing for a function later on that day... And the only food he was prepared to offer at lunchtime was soup and sandwiches. Needless to say we left and took our business elsewhere. We found a lovely place in nearby Aberlour who were only too happy to serve us and their food was amazing . And they were extremely busy too!! We are locals in this area and I was horrified to have been treated this way... Goodness knows what tourists would make of a hotel that doesn't want to serve their customers. I certainly don't intend returning to the Craigellachie hotel and WONT be recommending them to family and friends.

  • Stayed: September 2013, travelled as a couple
    • Service
2  Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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