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“Good on conference facility, terrible on client relations”
Review of Merica Hotel

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Merica Hotel
Ranked #23 of 46 Nakuru B&B and Inns
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good on conference facility, terrible on client relations”
Reviewed 31 July 2014

Had a three night stay with my 8 month heavily pregnant wife.

The good: the hotel is surprisingly quiet despite being smack in the middle of town. Offered good conference facilities, and the room was generally clean. The hotel has a pool and gym which are complementary to residents, and free Wi-Fi.

The bad: We received a rude shock from the receptionist when on the last day, my wife's request for a couple of hours late check-out (she had serious morning nausea, and I had a short meeting to complete) was denied, unless she pays the full daily rate. And the manager wouldn't even come forward to listen.....no effort to engage the client beyond the receptionist.

Most reputable Kenyan hotels compete favorably on infrastructure and service, so, to me, a very frequent traveler, the difference comes in the effort management makes to listen to clients and meet special needs. And the Kenyan society generally accords expectant mothers some hearing, that I know from experience.

So, for me and my wife, Merica is a no-go for a while! First hotel I have rated as poor.

Room Tip: Rooms facing the pool are better....I hear
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank PerryPope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 12 August 2014
Dear PerryPope,

Trust this finds you well. Much appreciation for acknowledging our outstanding conference facilities. We are saddened that this experience was spoiled by an unfortunate incident at the reception. Do accept our apologies.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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130 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

I am a repeat client for all the three Merica group facilities(Merica, Crater -Lake and Maasai Ostrich Resort Kitengela).I always book directly from the Nairobi office.The sales and reservation team is fantastic and customer friendly.
Thus creating a real professional and positive image of the facilities.keep up the spirit and extend the same to the entire Merica group family.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Benmalasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 4 July 2014
Dear Malasi,

We appreciate your candid and heartwarming review. Our team goal is to ensure that our guests always enjoy their stay with Merica Hotels. Hope to see you soon.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, Veneto, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014

I booked my friends/collaborators from Italy in this hotel on 1st and 2nd of April 2014. It was mostly a business trip and they enjoyed receiving their prospective clients by the beautiful pool side and the restaurant was very business friendly. I was in all their meetings as a translator and had meals with them too. The food was delicious, the manager actually brought the cheff to our table to understand our taste. The cheff is an artist and very creative. The receptionist Diane was very kind to us and kept charging our iPhones and iPads. Bravi!!!!!!

Room Tip: Junior executive is the best
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lockwoodk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 14 May 2014
Dear Lockwoodk,

Thank you for taking the time to post your delightful review. Merica Hotel is happy that you enjoyed your stay with us and are glad to receive your compliments regarding our service, food, personalized service and ambiance. Hope to have you back soon.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 April 2014

Pool is nice, however you are not allowed to bring drinks from outside, but have to buy them at a high price. Service is also not too fast.
Food is fair. The fries are ok! Also when you are white, there might be Kenyans who just sit next to you to look at you, but also nothing uncommon when you are in the city anyway.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Chasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 27 April 2014
Dear Chasi,

We are happy to receive your review. Thank you for your compliments in regards to our lovely pool area and snack menu. Its hotel policy not to allow guests to eat or drink food brought from outside the hotel. Instead we present the delightful "All-day- snack menu" that cater for our guests needs.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mombasa, Coast, Kenya
Level Contributor
102 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 March 2014

Went for a business conference in Nakuru and spent one night and day.The hotel is located in central town.Check in was swift with welcome drink.Room was spacious with TV, and mosquito net.No AC provided but Nakuru is cool so this was not a problem.Mosquito net provided though I never saw or heard any mosquitoes.Toiletries well stocked.Meals good with variety.There was a buffet for all meals although there is a la carte arrangement if one s wishes.Conference facilities were good except for the wifi signal strength was not excellent in the conference room.This hotel is ideal for those business guests,conferences and those going to the Lake Nakuru National park.Service was also good as all staff I came across served with a smile and had a welcoming attitude.The negative:I was on the sixth floor room 609 which faces the main street and the loud music blaring from a club across affected my sleep quality.The hotel management needs to complain to authorities to address this nuisance.My colleague who was at the rear upper room facing Lake Nakuru had an excellent nights sleep and a beautiful view of the lake.The hotel also has a nice Gym although I did not go to practice.All in all I would definitely visit this hotel albeit rear rooms facing Lake Nakuru.

Room Tip: rear upper rooms facing Lake Nakuru.Excellent view and quiet night
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Munir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 5 April 2014
Dear Munir T,

Thank you for posting your candid review. We are working on a renovation and improvement program that will address the areas that did not live up to expectations. See you soon.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 March 2014

This hotel is a good choice for business travellers. It is easy to access. The rooms are clean and comfortable. The rooms facing the main street can be very noisy at night (there is a night club right opposite the hotel). The WIFI connectivity is reasonably fast and free and available in all sections of the hotel. Due to its central location, accessibility to other attractions within Nakuru can be easily arranged. The fruits and vegetables offered are fresh (from their farm). The staff was very helpful and efficient. The only concern I had was the limited car parking space available at this hotel for those opting to drive.

Room Tip: Rooms facing the swimming pool are quieter.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Murithi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 17 March 2014
Dear Murithi M,

We appreciate that you have taken time to post a review. We are glad your experience was positive and that you enjoyed our facilities and services. We are currently working on an exciting renovation plan that will totally change the ambiance and comfort of the hotel facilities. We are soon launching valet parking. Hope to have you back soon.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

Great room, tasty food and excellent service!
Located close to lake Nakuru national park for fantastic game drive.
GreAt value for money hotel.
This hotel is suitable god couples, friends travelling as it had triple rooms but also for families.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janeych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPSMerica, Manager at Merica Hotel, responded to this review, 17 March 2014
Dear Janeych,

Thank you for your delightful review. Our strategic location offers our guests the opportunity to access shopping, banking and other facilities in town. We are a hotel of choice for business as well as family getaways.

Regards,

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Merica Hotel

Property: Merica Hotel
Address: Kenyatta Avenue | P.O Box 560, Nakuru, Kenya
Region: Kenya > Rift Valley Province > Nakuru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 46 B&Bs / Inns in Nakuru
Number of rooms: 94
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