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“Best holiday EVER!!!”

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Atlantica Marmari Beach
Ranked #3 of 15 Hotels in Marmari
Certificate of Excellence
Reviewed 20 August 2014

Just come home, and had the best holiday as a family - none of us wanted to come home. The hotel is so so pretty its like a little village with vegetables growing and flowers everywhere. The staff are just so lovely and we felt like they were our family. The food was so delish that we looked forward to each mealtime. Our room was on the Beach and the sand was white and clean, the views across the sea were beautiful. Seriously was so so sad to come home, met two lovely English families, not many English there but didnt bother us once we had our little group. Cant wait to go back would never go anywhere else now!!

Room Tip: Ask for a sea view or rooms by pool 3
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank lucy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 18 October 2014

Dear Guest,

I was very happy to read your positive feedback and that our quality of services and facilities exceeded your expectations. All of the team at the Atlantica Club Marmari Beach take great pride in delivering the service that we are famous for.

I sincerely hope that I will have the pleasure to personally welcome you on your next stay.

Best Kind Regards,

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131 - 137 of 432 reviews

Reviewed 15 August 2014

We liked this hotel very much. Food was good and staff very friendly. We liked the pool number 2 the best, allthoug it was the busyest one. This hotel is for families, but we as a couple enjoyed our vacation also.

Stayed: July 2014, travelled as a couple
2  Thank JuhaTapio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 26 October 2014

Dear Juha,

Thank you for taking the time to share your thoughts and memorable experience at the Atlantica Club Marmari Beach on Trip Advisor.
Rest assure that your positive comments will be passed to the rest of the Atlantica Team. Such comments are very encouraging for all of us and enhance even more our commitment for constant upgrade of our facilities and services.

We look forward to welcoming you back to the Atlantica Club Marmari Beach in the near future.

Best Kind Regards

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Reviewed 13 August 2014

Just returned yesterday from Kos, had great fortnight. The hotel complex is lovely, good pool scene as 3 pools, 1 with slides, good choice of food, whole area clean. Lots of entertainment for the kids but I agree there isnt anything for adults and the resort is very quiet too so plenty of early nights! Fantastic location for beach and there is a local company opposite which offers good value trips. We had one of the older rooms which does need updating, we did notice there were some much better ones but then we only slept in there as very active during the day! Great for families.

Room Tip: Not sure how rooms are allocated but most old ones seemed smallest.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank julie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 26 October 2014

Dear Julie,

Thank you very much for your review and for your kind words regarding your stay at the Atlantica Club Marmari Beach.

I was pleased to read that you have very much enjoyed your stay with us.
We thank you for your valuable feedback/comments and I look forward to welcoming you back to our Hotel.

Best Kind Regards

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Reviewed 6 August 2014

We have just returned today from our one week holiday at the Marmari Beach Hotel. If you are due to visit in the height of the season (i.e. next few weeks) and have booked a family room (two adjoining rooms), or a suite be prepared as there is a good chance that when you get there you will be told that the room you have booked is unavailable for two nights and that you will have to share a smallish room then move when the accommodation you actually booked and paid for becomes available. This is due to the way the Hotel lets the rooms out to different companies - some book in on a Wednesday and then others on a Friday, they overbook them and then these overlap by two days. I spoke to loads of other guests who had the same problem. I heard that one of the tour companies (not British) have now gone bust and this might actually help the problem of double booking!! Sadly not for the people who have probably lost out on their holidays entirely! Our First Choice Rep was really lovely and so helpful and did her absolute best to try and sort these problems out for us - she was very good at her job but I really felt for her as throughout our stay I could see that she was continually having to contend with angry and disappointed customers who upon their arrival realised that there were issues with their bookings. It is a shame that we encountered these problems as there were some very good points about Marmari Beach Hotel. The grounds are pretty and were very well kept. The bar and restaurant staff were so friendly, helpful, polite and hard-working. There is a lovely beach where you will also find Taverna on the Beach which was so chilled and had a nice vibe about it and I have to say we had one of the best, traditional meals there of our holiday one evening. There is a choice of three pools - each offering something different. Downside of pools were the sun beds - there are not nearly enough, they are uncomfortable and many are broken - this could be so easily rectified and it's fairly obvious and so I can't understand why it hash't been. There is wide range of selection of food available in the Restaurant of a fairly reasonable standard - plenty of healthy choices also. With a few changes and some good management Marmari Beach could be brilliant!

Room Tip: Apparently there are a number of rooms that are refurbished and very nice. We didn't get to see...
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank HelenLK916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 1 March 2015

Dear Helen,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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Reviewed 6 August 2014

The Hotel was really good, food great and very clean.
I think our disappointment was just as much with Thompson, as they failed to point out that there were very few English people at our hotel, I like to meet people of all nationalities but only the English seemed to want a conversation. We asked for twin beds( Female friend and I were sharing a room) 3 times we checked before our trip, but when we arrived at 11pm we had a double bed. we then had to pack up again and change rooms. The lock was faulty on our new room, and the air con was not effective. we were told there was entertainment but all of it finished at 9 45pm. No information in the hotel was in English, and our rep told us we could e mail her if there were any problems, and there was free WI FI in the hotel, that was true but no computers!! very disappointed with the holiday but definitely not Kos.

Room Tip: ask more questions about this holiday! make sure you get what you need.
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  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank sally p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 26 October 2014

Dear Sally,

Thank you for taking the time to tell us about your stay at Atlantica Club Marmari Beach. I am sorry that your experience did not meet in full your expectations
At Atlantica Club Marmari Beach we continuously strive to to meet your needs and expectations; therefore your feedback is very important to us.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best Kind Regards,

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Reviewed 3 August 2014

first impression not good arrived at about 4 am and I was with we my daughter we order a twin room I also explained this at reception so security took us to our room and it was a double bed with 2 beds pushed together, so security said it was late so they would sort it out in the morning. After breakfast we went to reception and they said it will be sorted, when we got back to our room we had a maid come and gave us 2 single sheets, so we went back to reception and they said it was a double room and that was it. so we had a meeting with Thompson rep and then they gave us a twin room but with double sheet and we went back to reception and a maid came with a single sheet and said laundry was closed so we will have another single sheet next day.
throughout the process the staff were very friendly and did all they could but it could have been sorted out a lot quicker. the food was great though best food I have tasted on holiday especially the cakes wonderful but it is not cakes you go on holiday for. the pools are great and beach was excellent but you have to pay for sun beds. the paradise beach excursion was not worth it as it was just another beach and the water park excursion was not great either.

Room Tip: Italian restraint was 1 visit per person and I would not go there again
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank kevin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 1 March 2015

Dear Kevin,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

P. Kalogeridis

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Reviewed 31 July 2014 via mobile

Currently staying in room 609 until 8th august

Lets start with the good things
- amazing staff
- very clean hotel
- very good location by beach
- excellent entertainment crew
- excellent pool area
- excellent childrensclub
- good cleaning

So why only average score?

Our room is very small. We are two adults and one child. We can hardly fit in our room. On the balcony its impossible to fit our familly. We complained and was shown a bit bigger room by a bussy street with same size of smaller balcony. Paying 5000 eur for all inclusive i as a traveller staying several nights a year in hotel expects so much more. I am very dissapointed on the room.

Upon check in with choldren rooms where not available until 4hours later- not acceptable

On tui/ startour/ fritidsresors homepage it states hotel is renovated- yes if you pay premium room according to hotel

Food is very good but its aknost the same meat every day- but other selection is amazing

So for an amazing stay at an otherwise amazing hotel book the premium rooms otherwise the rooms are not correctly marketing vs reallity

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalogeridis, General Manager at Atlantica Marmari Beach, responded to this reviewResponded 1 March 2015

Dear Peter,

Τhank you for taking the time to post your feedback from your recent stay at the Atlantica Club Marmari Beach, in such detail. We value all our Guests' comments and we take them under serious consideration in order to improve the services we provide and achieve nothing less than 100% Guest Satisfaction.
I also wish to express our appreciation for the positive comments you have made.

Once again thank you very much for your kind support and we look forward to welcoming back to the Atlantica Club Marmari Beach in the near future.

Best Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantica Marmari Beach

Address: Marmari | 85300 Kos, Marmari 853 00, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Marmari
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Marmari
#3 Luxury Hotel in Marmari
#4 Family Hotel in Marmari
Price Range: £104 - £441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantica Marmari Beach 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Marmari Beach Resort All Inclusive
Atlantica Marmari Beach Kos

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