Where do i start? We arrived on our 'HONEYMOON' holiday at roughly 12.00am on 6th august. When we went to reception to book-in the welcome was appauling. The guy just gave us a form to fill in and told us to write out our names and passport numbers, after this we were just given a card and pointed in the direction of our room. No offers to carry bags, never escorted us to our room and just not very friendly atall, did not feel welcome in the slightest not even a welcome pack!
When we had reached the hotel block, we had to carry the pushchair and 2 heavy suitcases up 2 flights of stairs bfore we reached the lift.
The place was dead, no life what so ever! Gave it the benefit of the doubt as it was 'late' when we arrived.
Got into our room to find the smallest room possible considering their was 4 people sharing! was not room to swing a cat which resulted in my son (16months) falling twice in the first night and having 2 nasty bruises on his head from the edge of the bed and a split lip! His cot was placed right next to the TV unit where the wires hung between the bars of his cot!
We had to move the 2 chairs from inside the room onto the balcany just to be able to fit the suitcases and pushchair somewhere in the room!
The bed was not very comfortable, very hard and a single flat pillow each! So much for the romantic style stated in the advert!
The bathroom was so tiny, you sat on the toilet with your feet inside the shower. It had an awful smell, must have been coming from the drain, and the shower itself leaked from the joint between the shower head and hose which resulted in the shower being switched on and sprayin all over the place!
The shower curtain never went all the way around unless you held it with one hand whilst trying to shower yourself which was awkward and also it kept falling down!
The next day my wife went to reception and spoke to the manager to ask if we could move to a bigger room as there was not enough spece for our family, only to be told there are no bigger rooms they are all the same size and he tells travel companies not to book familys of 4 into their hotel as the rooms are not suitable for this many persons! This came from the manager himself.
We went for breakfast where we were dissapointed with the choices of what to eat, we had 4 choices, all of which we did not eat so had a choice of 2 cereals, which we had one of everyday.
The lunch time meals and dinner time meals were just as bad, the food was not very appetising! potatoes were solid, meat was seasoned most the time with chilli seeds, peppercorns, mustard, ect which both my son or daughter would eat as it was too spicy. My 2 children just lived on cucumber and spaghetti everyday except the 3 days we went out to eat as we refused the food!
One of the days we were there we had a power cut which we new nothing about as nobody bothered informin us, (although we found out after they new the day before as it was due to works going on araound the area) due to this we woke up to no hot or cold water to brush our teeth, have a wash, or be able to flush the toilet. Even a note through the door would have been nice,so we could atleast have brought a bottle of water to do these essentials.
After this power cut our power came back on but for 2 days our toilet would not flush! we informed reception and a guy came out to fix it, changed a part and apparently worked fine. After he had gone i went to the toilet and again the chain would not flush! We again notified reception where a different guy was on, he checked the book and said 'its fine' and was really quite rude! He didnt seem bothered in the slightest! eventaully got this sorted and had a fully working toilet aging!
Due to disappointment we tryed contacting people to see if it was possible we change hotels as the place is a shambles! We rang yourself where we were given a number 08448440855 for triton to ring where my wife was on the phone for 45mins, wasted £20 of credit to which we never got an answer atall!! Rang back sunmaster (we always got an answer from yourselves) and spoke to a lady where she said she would get them to ring us back within 48 hours to which still we had no reply! Even had my mother ringin from england to triton to try and help us but nothing!!!
The pool side toilets are dreadfull, a little shed full of crickets and locust, not clean atall, the toiet doors didnt shut proply and there was no locks on the door to lock it! Never topped up with toilet roll. Always soaking on the floor, bearing in mind its a slightly sloped floor and VERY slippy. Would not even let my 5year daughter in there on her own as it just really is not safe, anyone can walk in on you!
It states in the advert we have entertainment on, pool parties, cocktail nights, greek dances, all of this was false as there was no entertainment atall except a greek night on a wednesday night which was just a guy on his keyboard playing greek music!
Every other night we had a cd playing on repeat untill 11.30 then it was nothing!
The all inclusive bar consisted on a choice of 6 drinks, brandy, ouzo, beer, soft drinks, black tea, or coffee which we found shocking!
When my wife appraoched the bar at 11.02 (bar shut at 11) the second night and asked for some hot water for the babys bottle, she was refused point blank, hot water had gone and and refused to give her any. The guy was very rude and obnoxious.
When checking out, ready and eager to get home, i asked the lady on duty at reception where we could store our bags which i was told there was no storage and to leave them just sitting in reception, bearing in mind anybody could have tampered with them considering we had to check out of our room at 12pm and was not leaving untill 21.55 that night!
We had nowhere to have a shower or change and the place never had no baby changing facilities atall! we had to change him on our knees or on a sun lounger unless we was in the room!
All in all we had an awfull stay at this place and would not recommend to anybody! the people, food, hospitality, and hotel was dreadfull!! Never catered for the english atall, did not even fly an English flag so for the whole 2 weeks felt really out of place!
After the first week of trying to contact somebody to get a move out of this hell hole we gave up!! Nobody seemed intrested to help us but had to make the most of what we had for our childrens sakes and makesure they were safe! absolutley disgusted with it and had an awful honeymoon!! never again!!
- Official Description (provided by the hotel):
- The hotel is under new management since January 2012! ... more less
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- Also Known As:
- Roselands Hotel kós
- Roselands Hotel Bungalows Kos/Marmari