We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shocking”

Sunset Bay Spur Steak Ranch
Ranked #23 of 29 Restaurants in Gordon's Bay
Price range: US$6 - US$9
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, Breakfast, Delivery
Description: Spoil your family & eat out at Sunset Bay Spur. We are the best steakhouse & burger restaurant in Gordon's Bay. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
Reviewed 11 March 2014

This Spur must have one of the most magnificent settings in the world . Just as good as the setting is so bad is the quality of food and service. Never again will I set foot in the place until the Spur franchise manager lets me know that the management of this one has been replaced and that the staff have been trained

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Estelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (114)
Traveller rating
Traveller type
Time of year
Language

104 - 108 of 114 reviews

Reviewed 5 March 2014

Who thought all Spur`s are great..they are wrong..I think the Spur in Gordons Bay is really the worst restaurant in Gordons Bay...

Food is always Cold, and there is really NO SERVICE!!! IT IS HELP YOURSELF...

3  Thank SamanthaQ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Mothers day 2013 my wife and I took mother in law to Sunset Spur. At first we had to wait around 15 minutes to place our drinks order which then took a very long time to get served, The order was also incomplete and the draught beer warm.
After another loooong wait we placed our food order. The food arrived about 30 minutes later and everything cold and greasy. We sent the food back and when the order was served again, we found that they only changed the meat but the chips and onion rings were from the original plates and even colder.
At no time did the waiter come back to ask if the food was ok so I had to find the manager to inform him of the problems but he was not very helpful.
We did not enjoy the food at all and will never return.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Christian_6919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

The Spur chain is well known and you can normally count on it for reasonable service and food. Well, what a huge disappointment the Sunset Spur Gordon's Bay was for me. It was actually horrible.

We visited in the Summer Holidays and the restaurant was almost full. We quickly found out that it was too full, with both staff and kitchen overwhelmed. I should have realised when walking in that it was too hot, stuffy and with the air-con clearly unable to cope.

We were seated right next to the kitchen where waiters tried to shout their orders to kitchen staff at the back, with two (older) waiters in particular so loud that we had to stop our conversation every time they were there. So unprofessional.

We waited a long time before being served and our waiter was sweating profusely - It was horrible, sweat dripping from his face and we should have left there and then. But ordered our drinks and after a long while (20 minutes) received our drinks order, but incorrectly. Went back and after another 10 minutes I got a warm beer and when I complained, he brought me some ice! When opening the two bottles by the way, I saw the waiter simply drop both the bottle caps underneath our table and then kicked them sideways when he left our table!

Our food was so between poor and average at best. The onion rings were so bad and oily that my wife refused to eat it (but didn't want to send it back because then we again would have waited for ages). My steak was luke warm and over cooked (I asked for medium-rare but received medium to well-done). At least it was tender. I tried to eat my union rings and chips - but horrible, oily and also too cold. My son's schnitzel was reasonable. The waiter never checked on us once and we actually had to request the bill three times.

When we left I decided not to tip the waiter ( filled in a zero tip) and only then the waiter for the first time asked if there was a problem?! When I told him, he just shrugged his shoulders, didn't apologise and essentially glared at me whilst processing the payment. Asked to speak to the manager, but left after about 5 minutes when he didn't pitch, my family already waiting outside in the wind.

My whole family unanimously insisted that we never ever visit this Spur again.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Christiaan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2017 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Sunset Bay Spur Steak Ranch also viewed

 
Gordon's Bay, Cape Town
Gordon's Bay, Cape Town
 
Gordon's Bay, Cape Town
Gordon's Bay, Cape Town
 

Been to Sunset Bay Spur Steak Ranch? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing