Me and my boyfriend booked to stay in the superior suite, expecting superior quality! We were promised popcorn, chocolate, baileys, and more included in our room. Not only did we pay the prices and got non of the above, we weren't even told until we got to the room.
If it wasn't for certain staff members, our stay would of been ruined. A little blonde girl from the bar who had greeted us and served us cocktails earlier that evening with a smile on her face, which I must add, the bar and restraunt were definatly up to standards. Very professional yet friendly and attentive. The food was divine!
After ringing reception to ask for our water and enquire about the 'special extras' advertised, it seemed that the girl from the bar (didn't get her name) couldn't do enough. She obviously knows the term 'customer service' she apologised and after saying 'il try my best and see what I can do' she arrived back to the room with water, ice bucket, a tray of chocolates, biscuits, crisps, and a glass of baileys!
I work in the industry myself and I know it wasn't upon her to do all that so we are very pleased. You obviously treat your staff well enough for them to act in such ways themselves.
As for the spa, again, fabulous! Although the pool area was a little busy! More