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“Poor management”

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Premier Inn Manchester Old Trafford Hotel
Ranked #2 of 15 Hotels in Trafford
Certificate of Excellence
Reviewed 16 June 2014

The manager disregarded my written complaint about one of the bar staff. No one spoke to me....just a letter poked under my door. I left to stay somewhere else in the end. (Good reception staff though)

  • Stayed: June 2014, travelled on business
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Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 20 June 2014

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.

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1,062 - 1,068 of 1,846 reviews

Reviewed 15 June 2014

Stayed at the Premier Inn, Old Trafford for work purposes with my colleagues. I stayed in a room on the 2nd floor which was situated in the quiet zone of the hotel. The room was clean and spacious, and the bed was an absolute dream. All the staff are friendly and helpful especially the reception and restaurant staff.

The hotel is situated 2 minutes from Manchester football ground so a great place to stay if you are visiting the football ground. Also, its a 10/15 walk to Media City, ITV and good selection of bars and restaurants in that vincinity.

Please note that the hotel does not do room service, however this does not stop you from ordering food in the bar area and one of the helpful staff can help you to take it to your room.

The breakfast is varied and there is plenty of choice, my only gripe would be that I didn't like the scrambled eggs, a little bit too runny for me.

I would definitely stay at this Premier Inn again :)

Room Tip: Rooms on the second floor a situated in the quiet zone. Also, you get 30 minutes Wi-Fi everyday then...
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  • Stayed: June 2014, travelled on business
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Thank LondonAusencia63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex C, Manager at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 17 June 2014

Thank you very much for taking the time to comment about your recent stay here at Premier Inn Manchester Old Trafford and for writing such an excellent review. It’s great for our staff to hear such positive feedback from the guests that have been staying with us.

Brilliant to see we made your stay so comfortable and I will look forward to welcoming you back in the future!

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Reviewed 15 June 2014

Very good hotel for old trafford.Rooms were clean.Breakfast was hot & plenty of food available.Staff friendly & helpful.The man on the gate wasn`t particularly welcoming though,we didnt even know he worked there!

  • Stayed: June 2014, travelled with friends
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Thank Pidge133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex C, Manager at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 17 June 2014

Thank you very much for taking the time to comment about your recent stay here at Premier Inn Manchester Old Trafford and for writing such an excellent review. It’s great for our staff to hear such positive feedback from the guests that have been staying with us.

Are you thinking about staying with us again? I would just like to ensure you that our doors are always open should you return.

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Reviewed 14 June 2014

Stayed here with my wife and 2 children following a McBusted gig at the phones 4u stadium. We had a great stay, room was great handy for the Lowry centre and on the bus route direct to Manchester centre. We came back from the gig by taxi which was less than £10. Breakfast was good and lots of it. Reception staff very pleasant and helpful. Right next to Manchester United FC worth a visit even if not a fan. Be aware of the directions given though, we took a few wrong moves as they are not very clear directions. Definitely stay again if going to Manchester and would recommend to others. Will try metro line next time, have been told it is only a short walk away.

Room Tip: Keep checking web site for price as when I looked it was £70 ish but a few days later I got it for...
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  • Stayed: May 2014, travelled with family
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Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex C, Manager at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 17 June 2014

Thank you for taking the time to write a few comments with regards to your recent stay here at Manchester Old Trafford.

Its great that you really enjoyed your visit with us, we are lucky in our location having so many amenities nearby.
Again thank you for writing a review about your stay its always good to have great feedback.

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Reviewed 14 June 2014

Just returned form a 2 day stay at the Premiere Inn Old Trafford and am very impressed. Rooms were clean, comfortable and above all quiet. Spacious bathroom which is always a bonus. The staff were wonderful couldn't fault any of them. There were a party of us attending a 2 day conference at Old Trafford and the hotel made sure we were all seated together for dinner despite us managing to get the numbers wrong on both nights. Good menu choice at breakfast and dinner too. Will definitely return to this wonderful hotel.

  • Stayed: June 2014, travelled on business
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1  Thank Laylie218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

Stayed for Soccer aid ... staff couldn't of been more helpful, the rooms were spotless. A nice touch was being able to pre-order a pizza for after the match! And they were very tasty so compliments to the chef, also would like to mention the good banter we had with Joe and filippe (sp) made our drinking in the bar all the more fun! Overall I would highly recommend this hotel for close proximity to Old Trafford but also for shopping too.

  • Stayed: June 2014
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Thank Sara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex C, Manager at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 17 June 2014

Thank you very much for taking the time to comment about your recent stay here at Premier Inn Manchester Old Trafford and for writing such an excellent review. It’s great for our staff to hear such positive feedback from the guests that have been staying with us.

Fantastic to see your lovely feedback on the bar team. All of our team are an absolute credit to work with and the service they deliver is outstanding. They will love reading your comments.

Are you thinking about staying with us again? I would just like to ensure you that our doors are always open should you return.

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Reviewed 10 June 2014

We have just returned from a weekend at the premier inn old Trafford and had a great stay. We arrived on Saturday afternoon to a very warm welcome by all staff members, They were friendly and chatty. Having stayed at premier inns before I knew that the room would be clean and if good size and I was not disappointed.
We were in Manchester for soccer aid so could not of stayed any nearer to old Trafford if we tried.
The night staff were very helpful in ordering us a cab and helping us find somewhere to go out in the Saturday night.
Breakfast was great plenty to choose from and very tasty.

Overall a very a very good stay with a lovely room and fab staff would highly recommend the old Trafford premier inn and I would stay there again without question.

  • Stayed: June 2014, travelled with friends
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Thank aggie26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex C, Manager at Premier Inn Manchester Old Trafford Hotel, responded to this reviewResponded 17 June 2014

Thank you very much for taking the time to comment about your recent stay here at Premier Inn Manchester Old Trafford and for writing such an excellent review. It’s great for our staff to hear such positive feedback from the guests that have been staying with us.

Fantastic to see your lovely feedback on the team. They are an absolute credit to work with and the service they deliver is outstanding. They will love reading your comments as everyone worked really hard over the socceraid weekend.

Are you thinking about staying with us again? I would just like to ensure you that our doors are always open should you return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Manchester Old Trafford Hotel

Address: Sir Alex Ferguson Way, M17 1WS, England
Region: United Kingdom > England > Greater Manchester > Trafford
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Trafford
#1 Business Hotel in Trafford
#2 Romantic Hotel in Trafford
Price Range: £47 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Premier Inn Manchester Old Trafford Hotel 4*
Number of rooms: 184
Official Description (provided by the hotel):
Get closer to the drama at our very own 'Theatre of Dreams' - Premier Inn Manchester Old Trafford. Literally just over the road from the world-famous stadium, and with great views of it to. You're also in the perfect spot for shopping, shows, cricket or just chilling out. Indulge in some retail therapy at the Trafford Centre or Salford Quays. Catch the action at Lancashire Cricket Club, or visit the Imperial War Museum North. Stay with us and support your team at Old Trafford Stadium. Win, lose or draw, you can rely on extra-comfy beds, spacious rooms and a great night's sleep. ... more   less 
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Also Known As:
Premier Inn Manchester Old Trafford Hotel Trafford
Manchester Premier Inn
Premier Inn Manchester Old Trafford Hotel Greater Manchester

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