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“Difficult check in and poor restaurant service”

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Premier Inn Manchester Trafford Centre South Hotel
Ranked #7 of 15 Hotels in Trafford
Reviewed 15 October 2013

The room was of the usual standard for premier inn but checking in was difficult because the confirmation from the booking agent had been lost. I had to sort that before I could get a key. Went next door to the Brewers Fayre Coach House at 6pm and ordered my meal soup came within 5 minutes and was lovely, an hour later still waiting for my main, asked where it was and was then brought out, was offered a free drink which I declined. Proceeded to eat my meal (mixed grill) which was cold, complained to the waitress and was offered another free drink again declined. Complained to the manager who gave me my money back and didn't stop apologizing, went to bed hungry. Next morning went for breakfast and hadn't been booked in. Total lack of communication all round, if someone had told me that things were slow I would have accepted that, but nothing. Very poor experience after a long day at work.

Stayed: October 2013, travelled on business
Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 16 October 2013

Thank you for your review.

I was sorry to hear that your experience was not to our usual standard. At Premier Inn, we do take payment on arrival and I understand that on this occasion, we did not receive payment confirmation form your booking agent. It is unfortunate that this caused such difficulty for you after a long day at work.

With regards to your evening meal, I have passed your comments on to the Coach House Brewers Fayre next door and the management team do send their sincere apologies for the service you received.

We hope we can welcome you back in the future.

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Reviews (563)
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407 - 413 of 563 reviews

Reviewed 8 October 2013

I stayed here alone, whilst on a work trip, last weekend. Lovely staff, very courteous both on reception, at the bar and at breakfast, exceptionally clean room and excellent location. Couldn't fault it!

  • Stayed: October 2013, travelled on business
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Thank janece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 9 October 2013

Thank you for your review.

We understand the prospect of a night away on your own can be a little daunting so our friendly staff are always available to help out were ever they can.

I do hope you managed to take full advantage of our excellent location and sneak some shopping in on your work trip and we hope to welcome you back soon.

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Reviewed 6 October 2013

Arrived at the Premier Inn Trafford Centre South on Saturday morning at 10.30 am, parked up and announced our arrival at the check in, courteous staff on reception pointed us in the best direction for the shops, literally 5 mins walk, what a great location. Walked past Frankie and Benny's and into the mall and had a lovely time. Back to the hotel for a few drinks in the restaurant, which again was very clean and tidy, bar staff all friendly, comfy booths to sit in too. Room was very clean, same as other inns we have stayed in, no problems at all. Breakfast next morning was excellent, served by Panos i think? Anyway, was delivered quickly and piping hot, nothing was too much trouble. Overall an excellent stay and lovely friendly staff, we will be checking in again soon.

Room Tip: We had a first floor room and not a problem.
  • Stayed: October 2013, travelled as a couple
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1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 8 October 2013

Thank you for your excellent review.

We are in the perfect location for a trip to the Trafford Centre and it sounds like you got a nice early start to your day of shopping.

The bar and restaurant next door serve drinks till 11pm each night which, will be well needed after a hard days shopping. Its lovely to hear that you found our rooms and the restaurant both clean and comfortable and Panos has read your comments with a huge grin on his face!

We are more then happy to welcome you back on your next shopping trip.
(Keep an eye out for our sale rooms on line. They start from as little as £25.00 and so you’ll have more money left over for shopping!)

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Reviewed 1 October 2013

Couldn't fault my stay! The only thing I would probably mark down was the hash browns on the breakfast were very soggy but nothing crazy. Because me and my boyfriend had an amazing time and will definatley return :)

  • Stayed: September 2013, travelled as a couple
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Thank Chazzer1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 8 October 2013

Thank you for your lovely review.

Its great to hear that you and your boyfriend enjoyed your stay and had an amazing time while you were here.

I have passed your comments on to the kitchen regarding your hash browns and the kitchen manager sends his apologies.

We look forward to welcoming you back to stay with us again.

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Reviewed 23 September 2013

Very friendly, helpful and welcoming staff, nothing was too much bother. The room was clean, bed was comfy and location perfect for our needs.

Would highly recommend this hotel - especially if you want to visit the Trafford Centre or anywhere near!



  • Stayed: September 2013, travelled as a couple
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Thank SoulFerretts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 24 September 2013

Thank you for your excellent review!

It is lovely to see that you rated out hotel so highly and that you would highly recommend us to others.

Our friendly staff are available 24 hours a day and we are always more then happy to help were we can.

We look forward to welcoming you back on your next shopping trip.

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Reviewed 23 September 2013

Well overall as you would expect we went to the wrong one, as there are two PREMIER INN'S back to back. A sign on them would be helpful e.g. South etc.
Nice and clean as it should be price a bit much family rooms should be on the ground floor as we had kids.

  • Stayed: September 2013, travelled with family
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Thank Simon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 24 September 2013

Thank you for taking the time to write us a review.

Due to our fantastic location, our hotels are always in high demand; therefore we have 3 Premier Inn’s situated at the Trafford Centre. We do encourage our guests to take advantage of the directions proved and we do apologise for any confusion.

We also have family rooms available on the ground floor and in future, if you would prefer the ground floor then you can request this before arrival. We understand this can be down to personal choice so we also have family rooms available first floor, which is a lift ride away.

We hope to welcome you back in the near future.

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Reviewed 16 September 2013

The staff were very helpful offering good service.. The room was comfortable and modern. The location was convenient. There was a very good breakfast but limited dinner options, Did not seem a budget price.

  • Stayed: September 2013, travelled as a couple
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Thank jje101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew C, Manager at Premier Inn Manchester Trafford Centre South Hotel, responded to this reviewResponded 17 September 2013

Thank you for sparing the time to write us a review.

It sounds like you got all that you needed from us during your stay. Our friendly staff are always available 24 hours a day to help with any queries and our location is perfect for both shopping and business trips. A comfortable room is a must on a night away and it’s great to hear that you enjoyed out all you can eat breakfast.

We look forward to welcoming you back in the near future.

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Additional Information about Premier Inn Manchester Trafford Centre South Hotel

Address: Wilderspool Wood | Intu Trafford Centre, Trafford M17 8WW, England
Region: United Kingdom > England > Greater Manchester > Trafford
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Trafford
Price Range: £58 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester Trafford Centre South Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Premier Inn Trafford Centre South is located at Intu Trafford Centre. The hotel is in walking distance to all shops and attractions, some of which include Chill Factore, Sky Diving Centre, Barton Square and Event City. Manchester city centre is just 3 miles away with local transport links just on the doorstep. Visit the famous Manchester United foodball stadium which is only a 10 minute trip. ... more   less 
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Also Known As:
Premier Inn Manchester Trafford Centre Sth Hotel Trafford
Premier Inn Trafford
Premier Inn Manchester Trafford Centre South Hotel Greater Manchester

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