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“Great hotel, but not international”

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Akakura Kanko Hotel
Ranked #1 of 81 Hotels / Ryokan in Myoko
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel, but not international”
Reviewed 1 February 2014 via mobile

The good points:
1.Fantastic view from my room.
2.Good food (but very pricey).
3.Great Onsen, well maintained and impeccably clean. Fantastic views too.

Areas for improvement:
1.Few of the key staff that should speak reasonable English (front desk), actually do. Tough, therefore,to make simple arrangements in a straight forward way.
2.The gym is very small and lacks the basic facilities you would expect from a 5* hotel.
3.There is also no swimming pool.

Note:
1.Book a massage early, as they get fully booked early.
2.Take your own magazines, the only English language magazine they had was a Time Magazine from March 2013!

Stayed February 2014, travelled with friends
Helpful?
1 Thank Onholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kingston upon Thames, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 December 2013

Nothing particularly wrong with this ski-out, ski-in hotel, but overall felt like you we're in a time machine and visiting a "luxury" hotel in Japan 20 years ago, but being asked to pay prices where you should expect real luxury and service. This is a shame given it's location. Food was good, but needs more flexibility and informal dining choices. French restaurant was overly rich, and to have to pay extra for bread or rice when you are paying Y5,000 for a beef stew is disappointing. Japanese restaurant was good, but limited choice.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 March 2013

It's taken me nearly 2 years to write this as I've only just joined TA but I thought it was worthy of a review. We had the most memorable and beautiful experience at this hotel. We went there to ski in January 2010 and booked it via the internet. Communication was a bit difficult as they don't seem to confirm but we just hoped for the best ha ha.....and we certainly weren't disappointed. We were probably the only Westerners there at the time but that made it all the more fun! The staff were so gentle and so lovely, one gentlemen that had worked there for years seemed to particularly enjoy the company of my husband when he came down each night for a pre dinner drink! The rooms were spacious, modern and spotlessly clean. We had an all inclusive package, so we dined in both the Japanese and A La Cart restaurants. Again there was a language barrier....but this made it even more enjoyable. The service was impeccable, second to none. We bathed in the thermal spas which were lovely at the end of the day for aching muscles. It is right on the mountain so easily accessible for first snow in the morning. I'm loathed actually to write the review in fear it won't be our little secret anymore!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 February 2013

We came from Hong Kong to spend the Chinese New Year week skiing and are having an awesome time. The staff have been terrific and the onsen is outstanding with very modern facilities and a great view over the pistes. The food has been excellent. Snow conditions have been outstanding and the lift tickets are great value by international standards.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AusJpnNomadFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 14 July 2012

Our stay was in the beginning of last May, which normally is in the middle of spring (in Japan). Therefore our original plan during the stay was to enjoy trekking in the foothills of Mt. Myoko. However, what we found out right after the arrival was a lot of snow on the foothill ground. Oh! No place to enjoy trekking.
However, once we had a cup of coffee in the terrace café, our disappointments faded away because of spectacular views from the hotel overlooking hills, forests, lake and village.

As a hotel with its proud history, you will feel, once you check in, a certain dignity in the lobby, library of the main building. On the contrary, its newly built annex creates trendy atmosphere, particularly in its lobby deck. Oh, we must not forget to inform that the rooms in the original building were all refurbished to comfortable standard.
Its Onsen, hot spring, is in the annex, and quality of the ever-flowing spring water seemed extremely good for skin.

Hotel staffs were friendly and over all services were on a high standard but for two minor claims during our breakfast. Served strawberries ripened too much to eat and our request for extra milk (for coffee) was totally forgotten. We would then rather recommend you to dine at the mentioned terrace café where you can also enjoy excellent bread and sweets.

As a whole, however, it is a recommendable resort, particularly if you want to enjoy Japanese mountain-girt national park view, and you will be able to have totally different experiences in summer/spring and winter.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chocolate_Library
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
316 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed 23 March 2012

We didn't stay at the hotel but enjoyed a very European/Japanese-mix coffee and French pastry for a relaxed escape from the busy slopes on a week-end. It was very luxurious and, although very expensive, worth it for the experience. The pastries were good and I even managed to get a capuccino - with some experimentation first.

Stayed January 2012, travelled as a couple
Helpful?
Thank Travel_addict13_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
130 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 January 2012

We stayed in a corner room in the main building which looked out at the pistes to the front and side of the hotel. We booked via an Australian travel operater as we couldn't find anywhere in the UK who dealt with the hotel and found the hotel's website to be not user friendly unless you can read and write Japanese. The hotel did not reply to any of our enquiry emails. The rooms in the new wing have mini onsens (hot tubs) on the balcony although these come at a price. The pool was a disappointment as it is appears from photos to be an outdoor infinity swimming pool but it is actually for decorative purposes only. The indoor pools are onsens (separate male and female) but there is a private onsen for couples or families which can be booked although we found we were the only ones who ever wanted to use it so availability wasn't a problem. There is free wi-fi. Breakfast was included and was more than adequate with soup, bread selection, juice, a tiny fruit salad, yoghurt and a choice of eggs with a small amount of bacon or ham. The hotel is spacious, frequented by Japanese, mainly middle aged couples and offers ski / boot hire and an informal all day cafe serving cakes and sandwiches. The Yen/£ was not favourable so a hot drink and snack cost in excess of £10 a time. The location is half way up the mountain so ski in - ski out is guaranteed once the plentiful dumping of powder starts in December onwards. It is isolated and offers nothing for the non skier other than the very expensive Clarins spa where a facial would set you back anything from £120 upwards. There is a shuttle service between the hotel and station at Myoko Kogen which has to be booked and ceases to operate around 6pm so taxis have to be used if you want to eat out in the evenings which adds £25 per round trip to the cost of going out. We used the hotel dining on two occasions, once in the Japanese restaurant (over priced and rather sterile) and once for room service from the French restaurant (again, expensive but good quality food albeit rather outdated in its idea of French food ....... prawns squirted with tomato ketchup in a glass sundae dish was a crevette cocktail!) The staff, like everywhere in Japan, were delightful and helpful although there were language problems as the hotel did not appear to be frequented by non-Japanese visitors. That added to the charm of the place as we wanted a true Japanese experience for a few days skiing while holidaying in Japan. The other options in the Myoko area did not offer the quality of the Akakura Kanko Resport & Spa so I would recommend it, despite it being rather old fashioned and expensive. The eateries in the Onsen village below were very rustique and enjoyable, we enjoyed them all and enjoyed mixing with locals and eating traditional food. The bathroom was tiny, very basic and rather dark. All in all, a traditional Japanese hotel with true ski in - ski out but isolated and rather dated in places.

Room Tip: The rooms in the main building are quite small, particularly the bathrooms. The rooms facing down th...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NottsGirlsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Akakura Kanko Hotel

Property: Akakura Kanko Hotel
Address: 216 Tagiri, Myoko 949-2102, Niigata Prefecture
Region: Japan > Chubu > Niigata Prefecture > Myoko > Akakura Onsen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Airport Transportation
Hotel Style:
Ranked #1 of 81 Hotels / Ryokan in Myoko
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Akakura Kanko Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Parking: 50 ... more   less 
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