We stayed here for ten nights in June. We are used to Swiss hotels being good but this one is quite exceptional. Christian and Brigitte have selected and trained up a really wonderful team of staff who are all, every single one of them, friendly, helpful and cheerful. They give 5 star service levels but without the pretension that usually goes with 5 star hotels.
Two examples -
1. We were sitting quite happily outside on some chairs by the garden reading. One of the gardeners walks by, looks at us and re-appears a minute later with some cushions for the chairs! This kind of attention to customer care is rare.
2. Even more impressive was the help I got when, only just having arrived at the hotel the night before, I realised I had a problem with one eye that would need urgent attention. The girl on the reception desk took immediate charge of the problem, spoke to an optician and a doctor and within no more than 15 minutes had fixed an appointment for me to see an eye specialist in Thun that morning. It was a Saturday as well. That care and attention rescued the whole holiday!
What about the food? Brilliant food every evening. Theoretically four courses but you can add a salad course and a cheese course if you want and it is included. The quality of the food was outstanding and every meal was a treat. Oh and they made me a little birthday cake - see the picture below.
The rooms we had was superb - room 15 - a junior suite that had a large terrace and a beautiful view towards Gstaad, Rougemont and the mountains.
Somehow Christian manages to get to speak personally to all of the guests every day and is so helpful with advice and suggestions. Normally we work out our own hikes and trips but Christian's suggestions were so spot on for what we needed at the time that we ended up just going with his plan! It always worked out well!
OK I have now run out of superlatives for this place but the care and kindness we received there will stay in our memories. We will be back!