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“EXCELLENT. WOULD RECOMMEND” 5 of 5 bubbles
Review of The Westerwood Hotel & Golf Resort - A QHotel

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The Westerwood Hotel & Golf Resort - A QHotel
Ranked #1 of 3 Hotels in Cumbernauld
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“EXCELLENT. WOULD RECOMMEND”
5 of 5 bubbles Reviewed 3 August 2014

My friends and i visited her for a one night spa break. on arrival at 11am we were advised that check in wasnt till 3pm which we knew.
the friendly receptionist offered to call the cleaners to let them know we were here, she then took our luggae and directed us to the spa reception.

you do have to go through the bar/grill to get to the lesiure area which isnt the norm but i thought it was quite quirky this certainly was not a bother from some of the reviews you would think it was half a mile up a steep hill.


we accidentally did go through to the golf reception, there was an older man there who i felt was quite grumpy when we said we were looking for the spa reception. Nevertheless he directed us to the right place.

the young man on the spa reception desk was lovely. after signing in he carried our towels through to the waiting area. While we were filling out our spa treatment forms he went away to get our slippers and robes. Once we were finished he explained where to go for the changing areas/ pool and treatments.

All the leisure facilities were very clean and in working order however i was disappointed that only one of the ceramic loungers seemed to be working.

The water in the spa was really hot which was perfect for me.

We then decided to go up to the bar/grill for our light lunch. Both my friends got the chicked bento box and i got the vegetarian one. it was absolutely delicious. It came piping hot and the sauce on my vegetables were just delicious. the salad was all fresh and had a really nice vinegerette with it. the bento box also included fresh melon and a lovely raspberry mousse.

We were very impressed with lunch.

By the time we finished lunch we went to reception and our room was ready. we had a triple on the ground floor. the room was huge and so clean. it was very peaceful and the beds were very very comfortable.

Next we went to get our treatments. Between us we got facials, head neck and shoulder massage. The relaxation room was fab and made you feel so chilled before and after the treatments. the girls in the spa were really good and so friendly. you didnt feel rushed at all. the treatment rooms were so peaceful and the beds were so cosy with a lovely thick duvet on them and the espa products were amazing.



Honestly could not fault anything.

After treatments we relaxed in our room till it was time to get ready for dinner.

We had dinner in the Flemings restaurant. We were greeted at the door by a very friendly young waiter. he explained that there we had a menu from the bar/grill and a restaurant menu as the bar/grill was closed that evening.

We were given bread before our starters arrived which was so fresh and soft. for starter we got soup (think it was carrot, coconut and chilli) and the garlic and tarragon mushrooms with soda bread and a beetroot puree. My friend said the soup was the best she had ever tasted.

The mushroom started was also amazing. The beetroot puree was so nice and not something i would normally go for.

for main course we got chicken risotto and a beef burger(which was off the gill menu). the burger was huge and very tasty.

Both friends said the chicken risotto was also very tasty and very filling.

we all had room for dessert though.

we had souffle with banana ice cream and the chocolate tart. Again it an all round thumbs up. The banana ice cream has to be recommended. The waitress said that the chef has made her banana milkshake with it before...only wished this was an option i deffo wouldve ordered it.

The next morning at breakfast we were surprised to see some of the same staff and again they could not have been more friendly.

The croissants were huge and just how i like them crispy ont he outside soft on the inside.

There was a buffet of cereal, juice, bakery items, and hot food which you could help yourself to. I ordered a mushroom omelette and veggie sausage to go with hash browns, beans and toast



i was so suprised when i a huge omelette and 3 veggie sausages came my way.

All were hot and fresh but i can eat a lot but three veggie sausages was too much. they were very tasty though so i asked the girl if i was able to take them home as i didnt want them to go to waste. she said it was no problem and was glad i enjoyed them.

Its been a few days since weve been back now and in all this review i have never mentioned that the fire alarm went off at 4.30am during our stay. It was a false alarm we got out to wards the reception and a member staff told us it was okay and we could go back to our rooms.

Even though this happened the rest of the stay was so good it really was not a big deal.

All the staff we had dealings with apart from the golf receptionist were so friendly and nothing was too much for them. I think just a wee refresher around the leisure facilities such as the ceramic beds not working and the shower thats beside the sauna lights have gone out could do with a refresher.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Saw2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,684 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (341)
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English first
Edinburgh, United Kingdom
1 review
1 of 5 bubbles Reviewed 2 August 2014

Had a business meeting at this hotel on Wednesday. We asked for 3 coffees. We were told there was none! We suggested that instant coffee might be available - but we were told that there was none. We opted for 3 bottles of water. I was unimpressed at being charged £7.50! I will never hold a meeting there again and I am sure my colleagues won't either.

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this review, 5 August 2014
Dear Kate S,

Kate S I am absolutely mortified that this has happened in this hotel and I am extremely disspointed that you have been missinformed. Please rest assured that this will be investigated internally and relevant action will be taken.

I would be extremely grateful of the opportunity to change your opinion of the hotel and will be messaging you directly to arrange a solution.

The Westerwood team are proud to have been recognised as delivering service excellence in the hospitality sector and on this occasion it appears we have let ourselves down, I would like to assure you that it is not indicative of our usual service levels.

I hope to have the opportunity to welcome you back to the hotel soon and please accept my sincere apologies.

Sincerely

Paul Bray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
119 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

We stayed here for nearly a week for the Commonwealth Games. It is a standard hotel but it did have a few problems. We stayed during hot weather and our room (247) was very hot and stuffy. No air conditioning and the windows hardly open. We borrowed a fan, but the room stayed hot. Even the corridors were hot as you approached the room.

The leisure centre was very good and the pool clean and well kept.
The food is another problem, none of it was really up to hotel standard. The dinner menu had several items that were never on. The cooking at breakfast was also disappointing.

The prices were far too high for what it is.

Room Tip: Some rooms involve a very long walk. In hot weather try for a room that may stay cool. 247 was ver...
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  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Leedsdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma de Mallorca, Spain
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 29 July 2014

We played the course last week. Course is nice and challenging. What was very uncomfortable and we had not experienced anywhere else was the uncleanliness throughout the whole round, signage was also practically non existing

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AMIDDELMANN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this review, 1 August 2014
Dear Amiddelman,

Thank you for taking the time to write your review.

I'm pleased to read that you enjoyed the condition and layout of the course. As i'm sure you can imagine, litter is a constant nemisis on the golf course. We always ask our members & visitors to place litter in the bins provided however unfortunately there are people that have a blatant dissregard for this request. We have a cycle for clearing the course of any litter and during the golf season we also have regular nights where our members will get involved with activities such as litter picks, repairing pitch marks and replacing divots.

We have continual investment in the golf course and are committed to ensuring that our members and visitors receive excellent value for money and a great golfing experience, which I'm delighted to say that the feedback this year suggests that they do.

Please do keep us in mind for a future round of golf and let us know what you think of the continual improvements that we strive for.

Sincerely

Paul Bray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Played this course 3 times now in the last month and enjoyed it so much I joined the club !. It appears to have a lovely leisure centre but I have not tried it yet. The golf course has seen a few changes to it since the last time I played it back in 2001 and for the better I must say. New holes at 4,5,6,7,12 and a new angle of approach at 13 make it a far better course than it was and the fairways are great condition and the greens are superb. I would recommend any golf visitors to the Glasgow area to make time and play this course.They hire out clubs and trolleys and also buggies which can be needed as there is a bit of walk between some tees. Green fees for non members are,I think, quite reasonable at the current price of £20. They also accept 2fore1 vouchers but they are only available off the full price of £35. They are also currently upgrading the cart paths which were to be honest a bit bumpy!

Room Tip: Do not know as I have not stayed at the hotel
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Stayed July 2014, travelled with friends
Helpful?
Thank michaelmulgrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this review, 1 August 2014
Dear michaelmulgrew,

Thank you for taking the time to write your fantastic review of our golf course.

I'm delighted that you have found the changes we have made have improved your golfing experience and I can assure you that we will continue to identify opportunities to continue improving.

The greenkeeping team will be delighted with your comments and I'll ensure that they get the opportunity to read them.

Sincerely

Paul Bray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 July 2014 via mobile

We stayed for 2 nights as a stop over for a wedding near by.
Check in was simple and easy. Upstairs bar food was great for lunch.
Rooms well appointed, clean and tidy.
Staff were friendly and kind and even keep the bar open as we all got home late and wanted a couple of night caps. Topped off our night.
Highly recommend a stay.

Stayed July 2014
Helpful?
Thank AusB_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this review, 1 August 2014
Dear AusB_A,

Thank you for taking the time to write your review - 5 stars - whohooo

I'm really pleased that our team have had a mention as they work tirelessly to provide a geat Scottish welcome to our guests and appear to have done themselves justice during your visit.

Please keep an eye on the QHotels website for exciting news and special offers and we look forward to welcoming you back soon

Sincerely

Paul Bray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2014 via mobile

5 of us had the overnight spa break for my mums birthday. The hotel is by far the best ive stayed in. Clean and our rooms joined into a dinning room. The spa was fantastic and the food was great to but the best bit about this hotel is the staffform start to end. Nothing is to much bother, we were made to feel very welcome like a home from home. We all loved it that much we are returning in December for a party night with even more friends and family. Thanks westerwood my mum had an amazing birthday and the surprise wine was a lovely touch. Jessica

Stayed July 2014, travelled with family
Helpful?
1 Thank Jessica w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this review, 1 August 2014
Dear Jessica w,

Thank you for your 5 star review - we are delighted that you enjoyed your spa stay with us.

The team will be really pleased to read your comments and we look forward to having the opportunity to welcome you back to the hotel in the future.

Please keep an eye on the QHotels website for some super exciting news and lots of special offers.

Sincerely

Paul Bray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westerwood Hotel & Golf Resort - A QHotel

Property: The Westerwood Hotel & Golf Resort - A QHotel
Address: 1 St. Andrews Drive, Cumbernauld G68 0EW, Scotland
Region: United Kingdom > Scotland > North Lanarkshire > Cumbernauld
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cumbernauld
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Westerwood Hotel & Golf Resort - A QHotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
The Westerwood Hotel and Golf Resort is a Glasgow hotel not to be missed. The contemporary hotel is ideally located minutes from the M80, only a short drive from Glasgow, in fact, it is just a mere 15 minutes in the car. The Westerwood Hotel and Golf Resort is home to 148 comfortable bedrooms which will guarantee you a great nights sleep. For more relaxation head to the leisure club where you can swim in the pool, relax in the Jacuzzi or for the more energetic, you can work out in their superb leisure club. If you prefer the fresh air, you'll be pleased to hear the hotel has an 18 hole Championship golf course. There are some simply stunning views over the Campsie Hills. It’s self-contained conference centre can hold up to 400 delegates for a conference and up to 300 for a glittering dinner dance. ... more   less 
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Also Known As:
The Westerwood Hotel & Golf Resort - a q Cumbernauld
The Westerwood Hotel And Golf Resort - a Qhotel
Westerwood Hotel Cumbernauld
Hotel Westerwood
The Westerwood Hotel & Golf Resort - A QHotel Cumbernauld, Scotland

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