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“Hoots Mon”

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Castlecary House Hotel
Ranked #3 of 3 Hotels in Cumbernauld
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Hoots Mon”
Reviewed 15 August 2014

This is a really nice, comfortable, friendly and very good value hotel, located in a prime position for Falkirk, Stirling, Edinburgh and Glasgow.
The food is all locally sourced and home cooked.The beer in the little bar attached is first class

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JohnnyW2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
I cannot begin to tell you how much your review means to each and every member of the team - a huge thank you. With our warmest good wishes, Jonathan
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Lancashire, United Kingdom
Level 5 Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 August 2014

Best 3* hotel I have been to, in places it felt like a 4*. Staff were very helpful. My daughter is a fussy Vegetarian. The staff organised with the cook a meal that was not on the menu. Location is great for getting to Glasgow or the Trossachs , depending which way you are heading.
We had a room overlooking the fields were there was horses & donkeys in it. Which gave a nice feel to our stay.
The only downside was, THIN WALLS (then again there a lot of hotels like that). We had a late night arrival at 12.45am. They were stomping around the room, talking & then had a shower for about 15mins. It sounded like they were showering in the room! It was a shame that this happened as otherwise it would have been the perfect stay.
It has not put us off staying there again, should we be that way again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank 21Chicken21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
Thank you for your review and I am really pleased to see that overall you enjoyed you stay with us. That is really important to me. However I am sorry to hear of the disturbance from the noise from an adjoining room. I hope you will come again before to long. Kind regards, Jonathan
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North Yorkshire, United Kingdom
1 review
Reviewed 11 August 2014

Polite and helpful staff, well equipped, clean and comfortable rooms , delicious food at an equally tasty price ! A pleasant walk out to heritage site and good rail connections to central Glasgow, or motorway,and a good stop off point for trips further north.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank pommiegrannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
Thank you for your complimentary feedback on your recent stay at Castlecary House Hotel. I am pleased you enjoyed the experience with us and that you appreciated the service provided. I will share your comments with everyone here and I very much look forward to welcoming you back during your next visit. Kind regards, Jonathan
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Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 August 2014 via mobile

I recently went for a last
Minute family dinner in the pub area of the hotel. I had not been for a couple of years after been a regular visitor previously. I can't believe how bad the food and wine has got. The ladies behind the bar tried their best but there just appears to be a lack of organisation. A large group of people and you need to visit the bar to order and shout over to each other what you are ordering.....a bottle of wine for £10 you think great....paint stripper!! Not enough peroni pint glasses to serve you drink in....the list is endless! The one think I would say that the food was lovely.

As people have said this place is a charming wee pub hotel and could do a lot better with some small changes.

As it was a Saturday night there was also a singer who was playing some good music but couldn't sing.

I don't think I would return to the pub again after this.

I really hope management at the charming wee pub hotel get their act together or it could be curtains.

Stayed August 2014
Helpful?
4 Thank Mintmurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
Dear Guest,
I am truly sorry that your experience at Castlecary House Hotel was neither what you hoped for nor what you were quite right to expect.
Any member of our management team would have welcomed the opportunity to learn of these issues so they may have intervened to help overcome these. We strive to ensure that every guest feels cared for, valued and respected and are sincerely disappointed that we fell short of delivering our promise to you.
Please be assured that your valuable comments will be addressed with our team in order for us to focus on our continuous improvement efforts. We do hope that we are afforded another chance to regain your confidence in us if your travels should bring you back to the area.
With renewed apologies,
Jonathan
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Hextable
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 August 2014

I stayed here for 1 night during the commonwealth games and had a warm welcome from reception (greeting with a whisky and some shortbread). Romms was a decent size, clean and a lovely freshly cooked breakfast.

Stayed July 2014, travelled with family
Helpful?
Thank hextablechris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
Every guest who stays is special to us and your review means a great deal to us all – thank you so much. With all good wishes, Jonathan
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Cupar, United Kingdom
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 August 2014

We stayed in one of the "bungalows" - lovely, bright rooms with a large bathroom, TV, ironing board & iron, tea making facilities, phone - everything you would expect. Staff were friendly and helpful, giving us all the information we required to get to Glasgow. There is a bus just opposite the hotel going straight to the centre of Glasgow. If you come home later at night, you need to get the train to Cumbernauld then a taxi (office just outside the station). There is a bar at the hotel where food is available until around 9.00pm if you arrive late. We only had breakfast, which was great, though we had to rush to get a train for the Games. Slightly disappointed we couldn't get an early breakfast. Car parks have CCTV and a night porter is available. All in all, very pleasant stay, would recommend it.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
Thank you for taking the time to review your stay with us. I am truly delighted that you enjoyed your experience here. everyone here works so hard to make sure that our customers get the most from time here! We hope to see you in the not too distant future. Kind regards, Jonathan
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Leicester, United Kingdom
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

July 28th. We arrived at this hotel by a very warm welcome from the reception staff, check in was quick and when they discovered we were there for the Commonwealth games one of them had been the day before and was appalled at the prices and suggested we ordered a pack lunch from the hotel, with a good selection to pick from, what sound advice this was.
The breakfast and evening meals were excellent and the price and selection for the evening meals were very good

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank thehappyfour186334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Castlecary House Hotel, responded to this review, 22 August 2014
We like our guests to feel that Castlecary House Hotel is a 'home away from home' and that they are part of the family, and I am so pleased that this was the case on your recent stay. Thank you for all your kind comments about your whole experince fo food, service and comfortable accommodation. I look forward to welcoming you back on your next visit.
Kind regards,
Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castlecary House Hotel

Property: Castlecary House Hotel
Address: Castlecary Road | Nr Cumbernauld, Cumbernauld G68 0HD, Scotland
Region: United Kingdom > Scotland > North Lanarkshire > Cumbernauld
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Cumbernauld
Price Range (Based on Average Rates): £
Hotel Class:3 star — Castlecary House Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Be welcomed by our friendly staff when you stay at the Castlecary House Hotel. Strategically located in the heart of central Scotland, this hotel enjoys a quiet suburban location, a short drive from Glasgow city centre and an ideal base for those who wish to explore Scotland's abundance of unique landmarks. Enjoy complimentary WiFi in all public areas of the hotel, ample complimentary car parking and easy access to the M80 North and South, as well as Scotland's main motorway network M8/M9/M73/M74. Visit The Falkirk Wheel,The Helix Park and The Kelpies, The Forth & Clyde Canal, stunning Loch Lomond, take the kids for an educational day out at Stirling Castle or Blair Drummond Safari Park or head into Glasgow (train station 3 miles from hotel) or across to Edinburgh. Whether you are a serious shopper, culture vulture, theatre-goer or visiting on business you couldn't be better placed.All of the guest rooms at this hotel offer modern amenities including a freeview TV, black-out curtains, a spacious work area and WiFi. Larger rooms are available, ideal for longer stays and families. Food is Homemade. We make it easy for you to enjoy a delicious meal without even leaving the hotel with a choice of dining options from the informality of Camerons Restaurant which has built an excellent reputation for serving a variety of traditional Scottish dishes using fresh and local produce to the hotel's traditional pub The Poachers Lounge & Snug which serves fine home cooked food and is a local legend! Host a successful business or social event in our Cameron Suite for up top 150 guests.Highlights set in a quiet suburban location, close to GlasgowEasy access to the M80 North and South and many attractions and businesses Camerons Restaurant The Poachers Lounge & Snug traditional pub and function suite ideal for parties or meetings. ... more   less 
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Also Known As:
Castlecary Hotel Glasgow
Castlecary House Hotel Cumbernauld, Scotland

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