The locale is undoubtedly gorgeous, but we were ill prepared for what awaited us. We were all excited for a family get away. Two families traveling together with 3 children between us, ages 2, 3 & 4 prepared to unplug and realign with one another, nature and ourselves. Despite numerous conversations and emails with David the owner, who was well aware that we were traveling with very young children, it was not until we arrived on the property that we were first told of the danger of scorpions on site. The manager gave us a black light and told us that scorpions glow neon green under a black light and to be careful. Why after traveling thousands of miles was this the first time we were hearing about this??? We are big outdoors people, we camp and hike often and bugs don't bother us in the least, however building structures without any real guardrails to keep young children safe and aggressive scorpions are a completely different matter. Not being told about the risk so that we could make the best assessment for our family is what feels so disingenuous. Instead, we were told repeatedly that Playa Viva was heaven for children.
Further, upon arriving we learned that the on-site generator was broken and would not be fixed until after the duration of the stay. This meant that during the night, with temperatures well into the 90's and thick with humidity, mosquitoes were abundant and there were no working fans and no lighting. The kids were frightened and miserables as they got bitten while they rolled in the heat and were tangled up in mosquito netting. Refrigeration was also non-existent during the evenings when solar power and the generator both out. Not safe food handling. The situation came to a head when in our own shower, as I was lifting our young son, I was stung by a scorpion. I've never experienced such pain; searing, piercing and long-lasting. The only comfort was knowing that by mere inches, it was not my toddler. There was no medical help on hand. The cook came and shoved 3 cloves of garlic in my mouth. There was no working cellular or power on the grounds. My friend had to move off site to make some phone calls and was able to find new accommodations in town. It was simply not worth it to risk the health and well-being of our children. David who at the time said he would "make things right" instead has subsequently refused to refund our money. This would be one thing if we were staying at a $50/night eco campground, but to charge people $400 - $500/night to stay someplace incredibly unsafe for themselves and especially young children is unconscionable. Despite booking the whole trip with American Express, David and Playa Viva have fought us at every turn and have refused to refund a single penny. They instead hide behind an empty offer of future gratis nights stay. WHY IN THE WORLD WOULD I PAY TO COME BACK TO THIS PLACE??? It's disheartening to me when a locale is presented as a magical, nurturing place, when indeed management is anything but.
- Official Description (provided by the hotel):
- Playa Viva is a sustainable boutique hotel with 8 rooms on a private beach located 30 minutes from Zihuatanejo-Ixtapa International airport. Play Viva is located on 200 acres with 1.3 kilometers of beach front. 85% of the property is in a Private Reserve for use of guests and includes a turtle sanctuary, archaeological site, working permaculture farm, forest restoration, estuary and much more. Come enjoy yoga, surfing or any of the many local activities. Playa Viva is off grid, operating 100% on solar power, solar thermal water heating, grey and black water management systems and built with local materials and craftsmanship. We specialize in farm to table, sourcing much of our food locally and can handle a wide variety of dietary concerns from vegetarian and vegan to many types of allergies. ... more less
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- Also Known As:
- Playa Viva Hotel Petatlan