The hotel is famous for its onsen, however I found the hotel shabby and unkempt. The staff were delightful and helpful but spoke no english. We communicated with sign language. The food was excellent, a good variety of western and japanese. Our bedroom was like a tired country house with old style furnishings and not particularly comfortable. The en suite bathroom was small and scruffy. The surrounding gardens looked delightful but needed maintenance. We went for a morning walk up the road and were alarmed to see signs for "beware of the bears!" Apparently there are wild black bears in the surrounding bush. I felt we should have been warned of this somehow before we headed off for our walk!
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