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“Fantastic commitment to customer experience”

Twist Martini & Wine Lounge
Price range: US$15 - US$30
Cuisines: Canadian
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Romantic
Dining options: After-hours, Lunch, Dinner, Drinks, Accepts American Express, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Winner of the Wine Spectator Award of Excellence 2013-2016, Twist is a rustic chic restaurant and lounge, with flavours of the country and the city packed into one exciting venue. With a full menu of international cuisine, extensive martini and cocktail menu & over 100 wines to choose from, Twist strikes the perfect balance between apres drinks, casual fine dining and nightlife. As dinner winds down and the DJ starts up, you will have a front row seat to Blue Mountain's most sophisticated nightlife.
Brooklin, Canada
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Fantastic commitment to customer experience”
Reviewed 5 August 2014

I typically don't post on good or bad experiences, but I absolutely had to speak up about a great cusotmer service experience at Twist.
We were in the restaurant March of this year during which we expressed some concern with our experience, without hestiation Rob (General Manager) reached out to address our concerns. Not only did he personally folllow up with us to apologize but he also proactively included an incentive not only to return to Twist but also their sister restaurant in the village Magnone's Italian Kitchen.
But it didn't stop there; beleive it or not we lost the gift cards for both restaurants when returning six months later, again without hesitation Rob was wiling to accomodate and re-issue (he could have easily said we were SOL given they already made the gesture). Additionally he arranged his schedule to be in the restaurant when we visited to personally ensure we had a great experience.
Its easy to talk about commiment to customer experience and even express platitudes to your clients about it, but Rob/Twist when well beyond that in taking action to ensure we had a great experience. Without hesitation we will visit them in future trips to Blue Mountain. (And oh by the way, the meals at both restaurants were fantastic too!)

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPenketh, General Manager at Twist Martini & Wine Lounge, responded to this review, 14 August 2014
Hi Steve

First of all I am happy that you posted this review online, as so many customers only seem to post their negative experiences. Your particular experience is important to note, as you had a not so favourable experience with us in March; you could have easily not returned, but our management team was adamant in getting you to give Twist another try, as well as our sister restaurant Magnone's. Being located in a resort, we understand that our clientele is often quite transient, but by cultivating relationships with patrons like yourself, we strive to have you returning back to the same great service, staff, and atmosphere.

Look forward to having you back again at both of our establishments soon, and thank you for your kind words

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 reviews from our community

Visitor rating
    105
    66
    32
    19
    27
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Collingwood, Canada
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Worst Experience ever. !!!! Horrible staff”
Reviewed 31 July 2014

My husband and I went for couple drinks after having a good dinner for our anniversary ! Just wanting to have a nice evening and some drinks.!

We arrived at Twist martinis and as soon as we entered the restaurant there was a lady standing at the door we just looked around and it seems that they weren't too busy, but this lady at the door had couple of friends sitting inside as soon as we walked in she gave us a horrendous look and then approached us asking if we needed a table. If we didn't ask her and just looked around she could being a little bit more friendly and professional and not look us. as we ignored her we just wanted to see the place first before sitting down ! ....... Felt so insulted about the way she handle the situation. !

As per our evening continued. Same lady who also seemed to be our server for the night and the bartender of that evening came to take our order and since my husband was so overwhelmed of such a big menu. She mock at him and said well I guess YOU DIDNT EVEN NEEDED A MENU !!!!!!! what a LOW SERVICE !!!!!!!! After some drinks and passing her insults ..! We waited for over 30 minutes for her to come by our table, so we can just get the bill. We just got tired of waiting and had to approach the bar since she was also serving 2 people there she wasn't busy at all... I guess busy just talking to her friends .! I HAD to asked for our bill and she made another out of place joke. !

I felt that I was not in Twist Martini's. ! The service she provided us was really LOW AND NOT CLASSY AT ALL. She should be working at a place like kaytoos or Rustys. ! not in a "fancy place" like this.

Horrible experience and not coming back !!!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank cfr018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Best Bar in the Village”
Reviewed 13 July 2014

Just returned from a weekend in the village and we had the best waitress at Twist Martini! Our waitress was a lovely English girl and was so sweet! Our martinis were awesome but the service and fantastic waitress made it sooooooo much better!!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
Helpful?
3 Thank michelle a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPenketh, General Manager at Twist Martini & Wine Lounge, responded to this review, 27 July 2014
Hello

Thank you for your kind words! Bee is our newest addition to the team, but definitely a valued one. We're glad she was able to be a part of making your weekend amazing! Look forward to having you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Great meet up place for a great Martini!”
Reviewed 6 July 2014 via mobile

This is our default cocktail arena when we visit. The staff is always courteous, professional and welcoming. The outside summer seating is always shaded and a great respite after a day in the sun and heat. Martins are innovative and great, and their wines by the glass are decent. A lot of fun for a late night gathering we've found!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Viki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPenketh, General Manager at Twist Martini & Wine Lounge, responded to this review, 27 July 2014
Hello Viki

Thanks for taking the time to review us. With over 55+ hand-crafted martinis and an extensive Wine Spectator certified wine list, we are happy that you were able to find something you loved. Be sure to check out our famous Social Hour on your next visit; it runs daily from 3-6pm with $5-6 food and drink specials. Look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Point Edward, Canada
Level Contributor
57 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Best Martini Bar Ever”
Reviewed 22 June 2014

Every time we visit Collingwood, Ontario, Twist is top of our 'must-do' list. The martinis are excellent and the fries they serve are divine. Serve staff is helpful and pleasant. Don't miss this one!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
Helpful?
2 Thank Lyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPenketh, General Manager at Twist Martini & Wine Lounge, responded to this review, 3 July 2014
Thank you for your kind words. Glad that you loved our martinis and fries; next time be sure to check out our great Social Hour specials. $5-$6 food and drink deals every day from 3-6pm. Look forward to having you back!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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