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Reviewed 2 December 2013

We booked our stay through booking.com. The only room available at the time of booking was studio loft at $200 + tax per night. This was not really in our budget for 2 of us, as this is not a 5 star resort or a hotel that includes breakfast and other numerous amenities. However it was the cheapest accommodation available in the Blue Mountain resort area for this weekend.
We arrived about 1 hour earlier before the actual check-in time and as we assumed there were no issues checking in early. The receptionist at the front desk did not seem very welcoming or interested in what she was doing. She made me sign a deposit for eventual damage in the amount $500 (I guess that is the rule, so no big deal). We were told where the location of our building is and the pass code for the door and that was all the interaction we had. We were pleased to find out that we were staying, actually, in a 1 bedroom loft apartment, which looked quite spacious, new and clean. We had 2 full bathrooms, large kitchen, 2 TVs and free Wi-Fi. We really could not ask for more given that we were staying there 1 night only. Bed was very comfortable as well as pillows.
The resort shuttle was quite comfortable to move around in the evening. Even though the resort advertises a “short walk for the Village” I would not recommend it. There are no sidewalks and walking on the road could be dangerous during the night time. The street is not very well lit and the passing cars might not see you. You can always call the shuttle or wait for it in front of the reception.
On the negative side there are some observations to be made. If you have neighbors in the same building, it can get noisy. A couple in the unit below us had a large dog that was barking continuously. Luckily we slept in the loft so it did not bother us too much. The grounds did not seem to be well maintained. Stairs to our unit were made of wood and worn down by the rain, snow, salt and other agents. Both of our balconies were covered by snow with plastic chairs laying on the ground waiting for the snow to melt. We did not need to go out on the balcony, but it would have been nice if they cleared the snow and stored the chairs inside. We found the heaters to be very loud and you could not regulate the heat in individual rooms. It was either too hot or too cold if you tried to regulate the temperature. We opted for the warmer version and sleeping without the covers. There was no remote control for the TV in the loft bedroom
As some other guests mentioned the telephone is not working. The resort should remove it from their amenities list.
The brochure we were given at the arrival indicated that the resort has an outdoor hot tub open 9am – 9pm during winter times. We looked for it and when we asked another employee where it was, he told us that it was just around the building. He never mentioned that it was closed (or perhaps he did not even know it was closed for the season).
The resort has no convenience store so if you need any groceries or snacks, not there is one within the walking distance. You better get everything you need prior to our arrival.
Since this was our first overnight stay and ski trip at the Blue Mountain we were expecting much more for the prices we paid. Since we were coming only for one night we did not plan to bring any food or drinks. We ended up spending $160 just for 1 course dinner and 3 drinks each. We also spent $30 for small breakfast and $20 for 2 Kit Kat snacks, 2 bottles of water and 1 tea. Luckily the ski passes were discounted at $20 per person and ski rental was $25 per person. Overall in 24 hours we spent $600 and this is Blue Mountain we are talking about, not St. Moritz, Aspen or some other worldwide known ski resort. It was not even the peak season.
I think we will opt out for some other ski resort when we can get few extra days off and make our money worth the trip.

  • Stayed: December 2013, travelled as a couple
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2  Thank Globalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013 via mobile

Our family of four booked a ground floor room for our eight year old son’s hockey tournament. Check-in was absolute chaos that included us standing in line for an hour while the front desk struggled to check people in. Each room booked had to pay a $500 deposit.  Some people in our group said they had updated rooms, our room was extremely dated and somewhat run-down.  (Please see the pictures we posted) . The internal phone system didn’t work; the TV was old style crt and small. There was peeling paint in the bathroom, and mold in the bathtub jets.  Low voltage wires hung , and  unpainted spots where systems from years past had been installed and removed. When we checked in and discovered the room was not up to our standards, they were unable or unwilling to relocate us. In addition the manager (who took for ever to return our call) would not allow us to cancel the room so we could move to another hotel. At 7am on Sunday when we wanted to check out and leave for our tournament the office was closed and there was no staff available. They may have updated some rooms; but our experience with the management and our room ensured we would never recommend this place.

Stayed: November 2013, travelled with friends
5  Thank icdoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

We had a wonderful stay, the staff were very accommodating, the rooms clean, beautiful bedding and amazing beds. The highlight of the trip was our wonderful day bring pampered at the Kalola Spa located in the hotel. I rate them 10 out of 10. You have to visit them, its a must, while at blue mountain redort.

Room Tip: I let the hotel know what my needs werebsnd they took care of the rest.
  • Stayed: October 2013, travelled with friends
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Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

This was our first family trip to Blue Mountain. We booked at Mountain Springs mainly for location and the reasonable pricing. We were more than please with the rooms and the resort facilities. Room was clean and updated. We asked for an upgraded room and we were given one for no additional cost. The staff couldn't have been more helpful with suggestions for local things to do as it was our first time there. I am going be coming back taking my family skiing for the first time this winter as the resort is right at the base of the ski hill and chair lift.

Room Tip: The rooms with higher numbers are the ones closest to the ski hill and best views of the hill
  • Stayed: October 2013, travelled with family
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Thank rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

We just spent 4 nights in the studio loft unit. The unit was clean but very small. It would be more comfortable for 2-4 people instead of party of 6. Yes the bed were not so comfortable and the kitchen was not well stocked but the price and the location were great. Nothing fancy and it met our expectations.

Kim at Front Desk was very helpful and friendly. There were a few minor issues that didn't bother us but she sent the repairman anyway.

  • Stayed: August 2013, travelled with family
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Thank csun313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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