I am an SPG gold member and have stayed at Westin properties throughout the world. The property is very beautiful but when the Westin Trillium and Westin Beaver Creek are put within the same category, I believe a review is in order.
Pros: Room was very nice and onsite facilities were nice as well. Location to main village was excellent.
Cons: Front desk services are extremely curt and rude. Hotel checked us into the smallest available room and hotel informed us that we would have adjoining rooms. Adjoining rooms not available at hotel and I spoke to manager who provided us with a 2 bedroom suite. The two bedroom suite keeps me rating at a three star, otherwise, I would have given the hotel a 2 star rating. The hotel is extremely loud at night and myself and children heard the noises of screaming kids and doors slamming until 1-2 AM. Housekeeping provided the bare minimum services. The final blow for me was a simple request for an extended checkout from 11AM to 12PM. As an SPG Gold, I have never been denied this request. The front desk agent named Sara was extremely curt and rude.
Bottom Line: Nice facility if you are a property owner but be prepared for some late night noise, management that treats you like your at an overcrowded motel but very convenient access to village.
- Official Description (provided by the hotel):
- The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more less
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- Also Known As:
- Westin Trillium House Blue Mountain Hotel Blue Mountains
- Westin Collingwood
- Westin Trillium Hotel Blue Mountain
- Collingwood Westin
- Westin Trillium House Blue Mountain Blue Mountains, Canada - Ontario