We (wife, 2 kids aged 5 and 2) stayed in a 1 Bedroom Loft in the newer building - Mosaic for 2 nights on August 28-29, 2013. Upon check-in, the front reception person by the name of Lindsay was great - very friendly. She mentioned that my room was facing the construction zone, and when i asked her to check into another option, she did and hooked us up with a room facing the village. So when we got to our "better" room, we found that it had a Queen which isn't what we wanted. So we called down and Lindsay had the card ready for our orginal room. When we go there, it was steaming hot. The AC wasn't working. We called down again, and the person on the phone told us that someone will eventually check it out. However, we wanted to unpack and asked them to rush this, or put us in another room. The person on the phone was a complet jack [--] - very condescending. Only after my wife get seriously pi$$ed, the person told us that we could have a look at another room. So, I did and found that it was directly in front of the contruction zone. Apparently, there were no other options left which is totally [--] as our AC guy (very nice guy who eventually fixed it) told us there were probably some left, in a higher category. The bottom line is that the hotel could have upgraded us due to the major inconveniences, but rather they were too cheap to do anything about it.
I would NEVER stay at this place again - probably go to the Westin.
In terms of activities, not much to do with 2 and 5 years olds, other than hang out at Plunge which my 5 year old loved. But she's not picky. It was just OK.
Food at Tholos was horrible for the price. Service was definatley not what i'm used to.
Not much evening entertainment for kids. They were supposed to play ET, but ended up with After Earth, a crappy Will Smith movie. People left pretty soon after the movie started.
I was told some good things about BM, but I believe our initial experience with Mosaic tarnished things. If they upgraded us, for wasting almost 2 hours of our time, it may have been a slightly better story.
- Also Known As:
- Mosaic Hotel Blue Mountains
- Mosaic Hotel Collingwood
- Mosaic Resort Collingwood
- Mosaic Blue Mountains, Canada - Ontario