A beautiful resort with lovely rooms but this is NOT somewhere to go with a GROUP!
We booked a suite as a hospitality suite/gathering place for our group on recommendation from reservation staff at the time of booking multiple rooms for 2 nights each.
Something we found out while there - individual units are privately owned and rented out.
There could possibly be owners roomed in between your group of rooms you have reserved "together" so you don't bother anyone close by; Owners apparently were right close to the room we rented as the hospitality suite! Really - why would a resort subject anyone to this!?!
Why were we not told this at the time of the reservation when we requested our rooms to be together? We would have gladly booked somewhere that could accommodate a group!
We received a $615 fine at 9:15pm when this "hospitality suite" we paid over $225 for the night, was completely vacated at 8:20 pm after receiving a noise complaint warning from security with no resolve of an alternate location to gather. When we tried to discuss the fine, we were told they could do what they want and if we weren't careful there could be additional problems for us.
The same night there were parties that continued in rooms of others on the same floor until after 2am without any issues... guessing these were owners not renters.
Read the reviews- NOISE - there are many complaints about the noise at this resort be it groups, doors slamming, people talking in the halls, equipment malfunctioning, construction outside, weddings close to the rooms, music from the bars below.
There is a 24 hour noise bylaw here.
I agree with the previous reports:
Don't talk while you are walking through the halls as your conversation can be heard in any room you pass as insulation between the walls and halls is very poor.
Doors are heavy with no spring and bang shut.
Our toilet next to the bedroom ran all night - my husband fixed it in the morning. It did at least block out the noise from our neighbours partying until early morning.
Also restaurants on site cannot handle large groups. Reservations made well in advance were cancelled on short notice by the restaurant as they just couldn't handle it...
We did not pay the fine in the end but many from the group thought it would be easier to do that than travel to Owen Sound to fight the ridiculous ticket.
The reports from the security guard were very conflicting and creative.
Thank goodness the lawyer was sensible because the situation we dealt with sure wasn't!
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- Also Known As:
- Mosaic Hotel Blue Mountains
- Mosaic Hotel Collingwood
- Mosaic Resort Collingwood
- Mosaic Blue Mountains, Canada - Ontario